Lied to at Willowbrook TX store and lost out on points... Train your staff

Question

Decided to take advantage of the 5x bonus point offered at the beginning of January and make a big purchase to cash in on the bonus points so I went to the Willowbrook store in Northwest Houston and bought a new game console and games when checking out I asked specifically if the bonus points would count if I got the financing option as I wasn't sure and the cashier told me yes. I had her check with her manager and he too repeated yes that they always have so I took the financing. I then called this morning looking to see where the points were and was told that the policy changed last year and I'm out on 3000+ points lucky I'm still in my return window so I'll be taking the items back for a refund and buying the system off Amazon but you really should pass word along to do better training with your employees and MANAGERS. When your company is in the shape that's it's in you need to cater toward the consumer not away from them other wise your just basically a showroom for Amazon. Judging from other posts and responses on here it looks like there's nothing that's going to happen to correct the situation outside of the normal company line it counts toward your tier response. Hopefully BB take notice before it's too late as I've always liked the store but my wallet is headed to Amazon for the foreseeable future.

Answer 1

Hi Israelh01,
Thank you for taking the time to sign up for the forum and post about one of your recent visits to our Willowbrook, TX store.  It is truly disappointing to hear that we may not have communicated the correct program terms to you, especially when they have been in effect since the end of July.  All associates of Best Buy should be familiar with the current terms and there is no real excuse not to know, so I can understand feeling frustrated.
I am very sorry for any inconvenience you may have experienced and will make sure the managers at our Willowbrook store are made aware because this cannot happen again.  To see if I can help answer any other questions you may have about your account or the new program terms, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
My Best Buy™ Program Terms
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message