Lifeline services dropped - no reply to recertification

It appears there are many others who have experienced this.  I never received the recertification and when I called, the phone representatives said they had nothing to do with the process.  Then I found the Lifeline page on the Verizon page (so Verizon surely does have something to do with it, contrary to the information provided by the customer service representatives on the phone).  So I completed it, faxed it to the number on the form with proof of eligibility, and my account has not been corrected.  I am 87 years old, and Verizon is billing me for a much higher amount and will not correct the account. 

My brothers landline has had his lifeline dropped also, even though I sent the recertification in on time. I have called Verizon twice to get this resolved and they say that it is not their company (Verizon) that has anything to do with it. They gave me different numbers to try, which all said the recertification period is over, via a computer type response. I was not able to talk to a real live person.
Apparently there is not a place or person to talk to where one can find out what happened to their recertification application.
I owuld be willing to talk to Verizon again, but don't want to keep going in circles with this.

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  • Horrible customer service, dropped calls and faulty products

    Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Windows Services - Dropping Network Neighborhood - Slow Browsing

    I am having some strange things occur with the Windows services and wonder if anyone has any ideas. I have read many posts and made sure my DNS is correct, and that the xserve is a domain member in Windows sharing.
    First thing is that the xserve drops out of the network neighborhood out after several days. I can't track down exactly why, but after reboot it shortly returns.
    Second thing relates to browsing the Windows services. When a user browses the shares through My Network Places, the browsing becomes slow to a near halt when they drill down. But when I bring up a window and type the shares address in the address box and setup a shortcut the browsing is much, much more responsive.
    Any help is appreciated, but as of right now I am at a loss for a solution. Do I need to modify the os level in the smb.conf file? Or would enabling Workgroup Master Browser or Domain Master Browser have any effect?

    Hi
    Server Admin > Windows > Settings > Advanced. Disable Workgroup Master Browser or Domain Master Browser if they are ticked.
    If there is more than one PC on the network they have a conference amongst themselves to decide which one of them should present the network browsing container. They are better at it than the Mac Server – they are PCs after all. Leaving this setting enabled on Windows Services on the Mac can cause slow and erratic browsing behaviour as well as computers sometimes appearing and sometimes disappearing.
    Although not necessary restart the server after disabling the setting.
    Hope this helps – Tony

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