Light and Proximity sensors not working

Hello.
Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
Performed hard reset
Performed OS reload via BB Link
Used an autoloader to load developer OS
Did a battery pull
Did a security wipe
I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.

Leslie8120 wrote:
Radishface wrote:
Hello.
Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
Performed hard reset
Performed OS reload via BB Link
Used an autoloader to load developer OS
Did a battery pull
Did a security wipe
I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.
Did this problem occur suddenly or have you donwloaded any apps (android port) before the problem started ?
Hi there!
This problem occured suddenly, during normal operation. I don't have any Android apps installed. I even got the same issue right after I reloaded the OS and after the factory reset. Very strange.

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    Leslie8120 wrote:
    Radishface wrote:
    Hello.
    Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
    Performed hard reset
    Performed OS reload via BB Link
    Used an autoloader to load developer OS
    Did a battery pull
    Did a security wipe
    I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.
    Did this problem occur suddenly or have you donwloaded any apps (android port) before the problem started ?
    Hi there!
    This problem occured suddenly, during normal operation. I don't have any Android apps installed. I even got the same issue right after I reloaded the OS and after the factory reset. Very strange.

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