Lightning cable not charging sometimes

Hi I have a 5th gen iPod touch which is 10 months old, the lightning cable is the original that came with the iPod.
I've notice the rubber kind of swelling or bunching up me the lightning plug and now it doesn't seem to charge my iPod unless its moved around ( almost like there's a loose wire.
How do I go about getting it replaced? I live in a very small town where there is no apple store or Genius Bar.
Thanks in advance for any and all of your help.

Start your support request online and we'll connect you to an expert.
1-800-275-2273
If the cable has not been abused, Apple will exchange it at no cost.. If the process asks you to enter the serial number. enter the SN for the iPod since the cable does not have a SN.

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Lightning cable not charging

A couple of months ago, I noticed that my lighting cable was not charging when I use it in one specific side, if I turn it to the other side it works. I tried maybe 10 different original apple cables with the original wall plug in adapter and it just doesnt work correctly.
Any ideas?

Hello Carlos1111,
It sounds like you have tried mutliple lightning bolt cables and none they all exhibit the same behaviour when plugged into your iPhone. I recommend having your phone looked at by an Apple representative. This article outlines how to check your phones service coverage and options:
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Thank you for using Apple Support Communities.
Regards,
Sterling

HT1665 Recently read on a deal site forum page that you can only use Apple lightning cables to charge iPads running iOS 7 or higher. Is that the case or will any 8-pin to USB cable work? Thx in advance for any helpful replies.

Recently read on a deal site forum page that you can only use Apple lightning cables to charge iPad Air or iPad Mini Retina running iOS 7 or higher. Is that the case or will any 8-pin to USB cable work? Thx in advance for any helpful replies.

Due to a lot of bad press that Apple was getting due to burnt chargers, shocked users (the electrical kind...), etc., due to the lousy third party El Cheapo brand generics, as of iOS 7 the cable must be Apple-certified before the iGadget deigns to use it for charging purposes. Unfortunately (for Apple) the old traditional USB to 30-pin cable is just that, a straight piece of wire, and can't be validated by the iGadget. But lo & behold, the new gear uses the new Lightning cable, which contains an embedded chip that CAN be validated and lousy imitations disabled from use.

Lightning cable not working from both sides (not reversible)

Hi,
2 days ago I started to notice something... I was about to charge my iphone with the cable but I noticed that it wanst charging... I checked the usb ports from my computer and 2 wall adapters and sometimes it did charge and some did not, but then I fliped the lightning cable it did, what I mean is that if I plug the charging cable in the "right side" it does charge and gets recognized by iTunes, if i plug it with the "wrong side" it doesnt.
At this moment I dont know if the cable is the problem or the phone, because I only own one lightning cable. I`ll try to go to a apple store to check with another cables, but still i want to know if there is more people with this problem and if it has some kindo of solution.
my phone is 1 month old btw...
Saludos y disculpen mi ingles

I have the same problem with my iPhone 5. It started last week when I found out that the phone is not charging when connected. So I take out the cable and found out that the pins on the connector cable was black and have a burnt smell. I leave the phone for several minutes and tried to connect it again. I found out that cable only work on one side.
So I took some pictures and went to Apple online support to request for a new cable. I got a new cable and the problem still persists. Now I know that the problem is with the connector on the phone. I went to the Apple online support and request for a repair. I sent them the phone and they said that they put the repair on hold.
I telephoned the support centre asking why they put the work on hold, and they told me that the repair is not covered because the problem might be caused by liquid damage. I was pretty sure that it wasn't liquid damage because I believe I take extra good care of the £529 phone. The operator asked me to ask my insurance company (which I don't have) in case they cover that accident. The operator also told me that the repair cost, £152+VAT is cheaper than usual £170++VAT. It was very disappointing.
Pretty sure it wasn't liquid damage, I telephoned the support centre again, and this time the operator told me that it is because of accident and they don't cover it. She couldn't explain exactly what is the problem and connected me with a senior operator. The senior operator told me that the engineers think that it might be cause by liquid damage. Then I told her that I have pictures of the burnt cable. She let me send those pictures and they'll contact me again by tomorrow. So I still don't know what is the conditon of my claim.
So as a conclusion... The engineers think that the damage might be caused by liquid damage, but the term 'might' does mean that it 'might not' caused by liquid damage too. I have read other discussions telling that they found out that their cable has some corrosion on the pins even though there have not been any contact with liquid.
https://discussions.apple.com/thread/4363224?start=0&tstart=0
https://discussions.apple.com/thread/4566785?start=0&tstart=0
It looks like that I'm not the only one with the problem. I think the lightning connector itself is prone to corrosion. So I think that it is a design flaw, and Apple should cover the repair cost. Now I can only wait.

Genuine Apple Lightning Cable not recognized...

I'm using an iPad mini, running iOS 7.0.6, and plugged directly into AC power with an Apple 2 meter charging cable, purchased @ the Apple Store. I am being driven crazy by the intermittent beeping of the iPad mini until it finally tells me the accessory is not supported. Fortunately, the charging continues, but all this beeping and booping and the failure of the iPad to recognize a legitimate accessory is nutso. I have cleaned the connector more than once, yet the problem continues. Sometimes if I turn the connector around it will stop, other times not.
As I never used any Apple device prior to the release of iOS 7, I can't comment on timing, but I have my suspicions that this is a software issue.

Yes, I should have mentioned that; the Apple 2m lightning cable is plugged into the Apple square charger that came with the iPad mini. That is plugged directly into AC power.
I updated iOS to 7.1 this week; the problem continues.

IOS7, genuine Apple cable - not charging ? ? ?

Recently I upgraded to iOS7 and since than my genuine sync cable (the one which came with iPad) stop charging while plug in with computer. It is working perfectly fine when I charge from charger, but now it will not charge from computer USB. It sync with computer and I can use it with itune but that's it.
There is no any messages on the iPad screen it's only show "not charging". I try with three other computers and it is the same result. Any thoughs what is going on ?
I have iPad 4

I dropped down the brighness and no luck, still not charging.
It's still charging but only much slower. The full size iPads tend to have this problem.
I have a Mini that I have always been able to charge through my 2008 and 2010 MacBooks with no problems.
Unfortunately it is not charging becasue the battery power slowly going down.
It was perfectly fine with iOS6. I understand that USB from the computer provide much less power than charger and the process is going very slow, but with iOS7 there is not charging at all

Lightning Cable wont charge...

I got my iPod touch in late March this year. It included a lightning charging cable. It worked very fast and good in the beginning. Then in a few months, I would have to angle the cable a bit to make it charge. Now, I plug it in, and it simply wont charge. It is a bit used up but no major damage, only a little wrinkle on the end of the cable part. It is a shame that Apple has to make so undurable chargers. I do not want to pay another $20 for a new charger. Im ******. Please help me.

Take it back to an Apple store - they will likley give you a new cable on the spot.
MJ

Lightning cable not working

Why do I have to keep replacing my lightning power cord?

Actually, I have had the same problem with my lightning cords. I travel a lot, and often times need to plug my cord in a USB outlet. After having to replace the first cord, I was told by the Apple Genius Bar to bring my other cord in because they had to do a recall. When I brought my 1st lightning cord, there was an issue with cord where it connected to the phone, and it was popping up a message saying "this accessory is not supported" and was actually removing the battery life from my phone, instead of recharging it. The lightning cord is now doing it again. I have two chargers from the 3gS and I have NEVER had a problem with those cables, but the lightning cord has been nothing, but trouble. I just made an appointment for the apple store this evening after AT&T (where I bought my 2nd cable) told me they will not replace it and I had to bring it to the Apple store. It's very frustrating and inconvenient, especially since I live like an hour away from the store.

Brand new iphone5s charging cable not charging. Why is this happening?

I just bought an iphone5s today and when it was dying, I charged it in the AT&T store before I left and it charged but when I came home and tried to charge it, it wouldn't charge. The outlet works but it's just the outlet that doesn't work I don't know why...could the charging cable perhaps be defected?

Melissahuangg wrote:
The outlet works but it's just the outlet that doesn't work
So which is it? Does it work or not?

Can I use my standard car charger i got for iphone 4 with iPhone 5? if I just plug in the usb to lightning cable or will it damage the new iphone?

The charger takes a usb cable, so I figure I could just plug in my usb to lightning cable and charge using my Saitek charger. Does anyone know if this works?

Did you get this to work? Mine did not work when I plugged it into my at&t iphone car charger usb port.

IPad Air Not Charging

Hi, I just purchased a new iPad Air and I've noticed something odd happening involving the charging process. I have the 12W USB Power Adapter and lightning cable that came with it, a 10W USB Power Adapter from my old iPad 3, and 2 aftermarket lightning cables (from Amazon, not likely Apple certified).
iPad Air iOS 7.1.1:
12W+Apple cable-OK!
10W+Apple cable-OK!
12W+after market cable-"Not Charging"
10W+after market cable-"Not Charging"
(I must clarify-initially it shows charging, but if I let the iPad sleep then wake it up, that's when it says "Not Charging")
..now here is where it gets odd.. I also have an iPhone 5S on iOS 7.1.2..
iPhone 5S iOS 7.1.2
12W+Apple cable-OK!
10W+Apple cable-OK!
12W+after market cable-OK!
10W+after market cable-OK!
(no issues with the same aftermarket lightning cables tested with the iPad Air)
I know Apple has had a warning/pop-up message re: unsupported accessory, cable might not work properly, and up until now I thought that message was software/iOS based.. but now I'm experiencing a flat out lack of compatibility (not even a warning/pop-up message) and it appears to be hardware based. Both my iPad Air and iPhone are running iOS 7.1.x, yet the iPad Air refuses to charge using an aftermarket lightning cable where the iPhone 5S charges without incidence!?
Can anyone shed some light on this situation I'm describing?
Thanks!!

@Demo @Skydiver119, Thank you for your responses.. Since reading them, I started searching for '12W lightning cable'.. it's not really turning up the results I was hoping for.. I can search for 'iPad Air and lightning cable'.. but of course majority of product pages don't post specs like rated wattage, and even some claim compatibility with the iPad Air, but then you read user reviews and they state the cable does not work with the iPad Air..
I am looking for a 10'-12' cable.. I have an unopened Sharper Image 10' cable at home that has 'MFi Certified' on the box.. I will try that and see if it works with the iPad Air.. if it does, I guess I'll start looking for 'MFi Certified' 10'-12' cables.. I know monoprice has one for ~$13.
Thanks!

HT1476 i do not know if my charger from apple works or not, why does it not charge my ipod?

i need help with my charger or ipod!
it is not charging!!!
it is an apple charger from the starting kit!

There is really no way to tell a genuine Apple cable from a knock-off since many knock-offs look like the Apple cables
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Will AppleCare Plus replace a lost Lightning cable?

Just had a few questions.
- My girlfriend lost her Lightning cable to her iPhone 5c, will AC+ send her a new one or am I out of luck?
- What is size the of Lightning cable that comes with the iPhone 5s and 5c? Curious in case I need to buy a new one for her.
- Is the Lightning cable compatiable with all devices, can I use my iPhone 5s Lightning cable to charge my iPad Air and vice versa?
- What are the different sizes the Lightning cable come in? I've looked on here and Best Buy, can't seem to find an exact answer.
Thanks.

What "guy" told you this?
All package contents are included with the warranty (iPhone, power adaptor, cable, and earbuds) which is a limited manufacturer's warranty covering manufacturing defects or failures during the warranty period. All package contents are covered for the same with the AppleCare Plus warranty which extends the standard one year warranty by an additional year along with including some partial insurance with a deductible for the iPhone limited to two claims during the two year period.
The $79 fee is the deductible for when the iPhone is exchanged for accidental damage not covered under the warranty, not for the cable. If the cable damage is determined to be caused by accidental damage or abuse, there will be no exchange under warranty.

What is the length of the Lightning cable that comes with the iPad Air?

Actually have three questions.
1. What is the length of the Lightning cable that came with my iPad Air? I ask because I might need to purchase a new one.
2. My current Lightning cable, the one that came with my Air, the end of the cable, the rubber is coming off, it's stretched. Would AC+ send me a new one?
3. I have an iPhone 5s also, does the iPhone have it's own unique Lightning cable or can I use my iPad Air Lightning cable to charge my iPhone and vice versa, are the Lightning cables universal with the newer products?
Thanks.

http://store.apple.com/us/ipad/ipad-accessories/cables-docks#!

6 plus will not charge with Lightning cable after 8.1 update

Received my phone yesterday after ordering on the second day of launch and restored from my computer backup with the Lightning cable provided in the box. After I installed the 8.1 update over wifi, now phone does not recognize the Lightning cable. I get the not compatible message if I plug into the phone and the other end is in free air. It now will not charge or sync with computer at all. I tried 2 different Lightning cables with the same result. I did notice the life being sucked out of the battery after 8.1 update. I did the reset setting trick with no luck. I have a apt at the Apple store in a few hours. Any thoughts?

Apple store replaced the phone and lightning cable this morning. She said it was Hardware issues. Well it worked fine up until I updated to 8.1 software. The cable broke while I was removing it from the phone in front of the tech. This afternoon I purchased a 6' lightning cable with braided jacket for under $20 bucks at Sams. Well worth the money. The reason the cable broke was due to the small area left to grab the connector while my phone is in the Otterbox defender case I received yesterday.

Lightning cable not charging sometimes

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