Lightning cable wont stay in Port!

The cable wont fit in seems like the prongs won't allow the wire to stay in! Can't charge the phone and can't get in touch with anyone from Apple... What do I do?

Hello dapak83,
It sounds as though there may be debris in your iPhone's Lightning port. The steps below provide troubleshooting steps that may help.
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Cheers,
Allen

Similar Messages

  • When my iPhone is connected (via the Lightning cable) to the usb port in my car, the alert tones are no longer played through the car speaker or the phone.  This previously worked, but has randomly stopped working, help!

    When my iPhone is connected (via the Lightning cable) to the usb port in my car, the alert tones are no longer played through the car speaker or the phone.  This previously worked, but has randomly stopped working. help!

    I took my iPhone to the Service center of M/s RSG INFOTECH PRIVATE LIMITED on April 17, 2014.
    Why are you posting in this forum about what occured with an independent service provider?  How is is at all relevant to Apple??  In fact, service by any person or business not authorized by Apple voids any waranty.

  • Lightning Cable wont charge...

    I got my iPod touch in late March this year.  It included a lightning charging cable.  It worked very fast and good in the beginning.  Then in a few months, I would have to angle the cable a bit to make it charge.  Now, I plug it in, and it simply wont charge.  It is a bit used up but no major damage, only a little wrinkle on the end of the cable part. It is a shame that Apple has to make so undurable chargers.  I do not want to pay another $20 for a new charger.  Im ******.  Please help me.

    Take it back to an Apple store - they will likley give you a new cable on the spot.
    MJ

  • Lightning cable loose  - does not stay in phone port- cannot charge

    lightning cable is loose right out of the box - does not stay in phone port - cannot charge it. Any ideas?

    Malcolm may be correct. But maybe something simple is stuck in the port. Take a clean toothpick and gently make sure nothing is blocking.

  • My ipod touch 5th generation wont charge or turn on at all, at first i though the lightning cable was the problem so i bought 2 more lightning chargers and the only thing my ipod does it gets really hot but wont turn on :( help!!

    My ipod touch 5th generation wont charge or turn on at all,
    i upgraded to iOS 6.1.3 and after that my ipod started having trouble charging, at first i though the lightning cable was the problem so i bought 2 more lightning cable chargers and my ipod still would'nt charge, so it died. now the only thing my ipod does is when i try to turn it on it shows the apple logo and then the screen goes off and does it again for a few times and then the screen stays off and my ipod gets really hot but wont turn on for the rest of the day help!!

    The hotness indicate a hardware problem.
    Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    or send it to Apple.
    Apple - Support - iPod - Service FAQ
    If not abused Apple will exchange it for a refurbished one at no coast. otherwise the exchange price is $149.

  • Lightning cable won't stay in iphone

    When I connect the lightning cable to the phone it will charge and then I have to carefully set it down and leave it untouched. If I receive a phone call or message the phone will vibrate and the cord comes out and stops charging. It also comes out if I pick up the phone or try to use it while it's charging. Is there a way to repair the 'teeth' that hold the cable?

    Genuine apple cable. Even used brand new cable from friend's new phone. same issue with all cables.
    I suppose the warranty question would be an apple question. I'll make an appointment and try to go to the store unless there's a part that I can easily switch out.

  • Why can't my Macbook Pro connect to iPhone 5 in any way (lightning cable, Wi-Fi)?

    I have a Macbook Pro, I bought it in June or July or 2011, so I'm not sure which model that makes it. But anyway, just recently, I noticed that when I plug my iPhone 5 into it, it does not recognize or acknowledge that my phone is plugged in at all. It doesn't show up in iTunes, or anywhere else for that matter. I've also noticed that with the lightning cable, it will only charge my phone on one side. I've tried plugging my cable into both usb ports, but still, the lightning cable only works on one side. I tried another cable, same thing, but when I plug both of them into my wall charger, both sides work fine.
    So after my Macbook didn't recognize the phone through the cable, I just thought "eh, whatever, I'll wirelessly sync it." So I go to the settings on my phone, go to iTunes Wi-Fi Sync, and it says "Sync will resume when "Austin *****'s MacBook Pro is available." but no matter what I do, the computer never becomes available. I've considered that it might be the phone that's the problem, because I don't have another computer to test it on, but I don't see how it could as I just got this iPhone 5 just over a month ago, and it has not been dropped, or gotten water on it or anything. If anyone can help that would be amazing, as the employees at the Apple Store like to always tell me I have to buy something new, and that isn't an option right now.

    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

  • Can I use my standard car charger i got for iphone 4 with iPhone 5? if I just plug in the usb to lightning cable or will it damage the new iphone?

    The charger takes a usb cable, so I figure I could just plug in my usb to lightning cable and charge using my Saitek charger.  Does anyone know if this works?

    Did you get this to work?  Mine did not work when I plugged it into my at&t iphone car charger usb port.

  • HT1386 My device is not seen in iTunes with the lightning cable that came with the iPad air.  Is that not a synching cable?

    my device doesn't seem to be recognized by iTunes with the cable provided with the brand-new iPad Air?  I am unable to synch. Suggestions.?  Is that cable in the box only for charging?  It is a lightning cable and I did upload the latest Operating systems for both the iPad and iTunes.

    It is a sync cable.
    Try a different usb port.
    reinstall itunes.
    Turn the pc off/on.

  • Does it matter if the lightning cable is plugged in but not connected to an electrical outlet? Will this drain the ipad battery?

    Does it matter if the lightning cable is plugged in but not connected to an electrical outlet? Will this drain the ipad battery? We use an ipad cart at school, and some of the teachers will connect all the ipads up to the cart, but then neglect to power up the cart. The laptop with the cart has already had the battery wrecked because of this (within a two month period), and I am concerned the ipads may have an issue if this continues to happen. I need some reassurance before I make the other teachers paranoid!

    ok this one is kind in the gray area for me. I say if it is plugged in to a power up cart but not plugged in to a outlet, then all is is doing is not charing, and of course lossing a charge over time in standby, not really causing any issues. User guide and apple sites say it will drain the battery life.
    Important: The iPad battery may drain instead of charge if iPad is connected to a computer that’s turned off or is in sleep or standby mode, to a USB hub, or to the USB port on a keyboard.
    however “Battery life” means the time your iPad will run before it must be recharged.
    so I think it will be ok, as long as you charge it as usaul it should be fine.
    just use these links for and understanding for batteries and the ipad, of course the user guide.

  • Lightning cable not working from both sides (not reversible)

    Hi,
    2 days ago I started to notice something... I was about to charge my iphone with the cable but I noticed that it wanst charging... I checked the usb ports from my computer and 2 wall adapters and sometimes it did charge and some did not, but then I fliped the lightning cable it did, what I mean is that if I plug the charging cable in the "right side" it does charge and gets recognized by iTunes, if i plug it with the "wrong side" it doesnt.
    At this moment I dont know if the cable is the problem or the phone, because I only own one lightning cable. I`ll try to go to a apple store to check with another cables, but still i want to know if there is more people with this problem and if it has some kindo of solution.
    my phone is 1 month old btw...
    Saludos y disculpen mi ingles

    I have the same problem with my iPhone 5. It started last week when I found out that the phone is not charging when connected. So I take out the cable and found out that the pins on the connector cable was black and have a burnt smell. I leave the phone for several minutes and tried to connect it again. I found out that cable only work on one side.
    So I took some pictures and went to Apple online support to request for a new cable. I got a new cable and the problem still persists. Now I know that the problem is with the connector on the phone. I went to the Apple online support and request for a repair. I sent them the phone and they said that they put the repair on hold.
    I telephoned the support centre asking why they put the work on hold, and they told me that the repair is not covered because the problem might be caused by liquid damage. I was pretty sure that it wasn't liquid damage because I believe I take extra good care of the £529 phone. The operator asked me to ask my insurance company (which I don't have) in case they cover that accident. The operator also told me that the repair cost, £152+VAT is cheaper than usual £170++VAT. It was very disappointing.
    Pretty sure it wasn't liquid damage, I telephoned the support centre again, and this time the operator told me that it is because of accident and they don't cover it. She couldn't explain exactly what is the problem and connected me with a senior operator. The senior operator told me that the engineers think that it might be cause by liquid damage. Then I told her that I have pictures of the burnt cable. She let me send those pictures and they'll contact me again by tomorrow. So I still don't know what is the conditon of my claim.
    So as a conclusion... The engineers think that the damage might be caused by liquid damage, but the term 'might' does mean that it 'might not' caused by liquid damage too. I have read other discussions telling that they found out that their cable has some corrosion on the pins even though there have not been any contact with liquid.
    https://discussions.apple.com/thread/4363224?start=0&tstart=0
    https://discussions.apple.com/thread/4566785?start=0&tstart=0
    It looks like that I'm not the only one with the problem. I think the lightning connector itself is prone to corrosion. So I think that it is a design flaw, and Apple should cover the repair cost. Now I can only wait.

  • Is there a lightning cable for my old iPad2?

    My iPad 2 is very slow charging. Is there a faster cable available for it, either Apple or maybe Belkin? Thanks!

    There is no Lightning cable because an iPad 2 does not have a Lightning port.   The newer iPads have the smaller port which is called the Lightning port, however the Cable has no impact on charging speed. an iPad 2 will charge at the same rate generally using a 30 pin cable as an iPad air using a Lightning cable.
    If your iPad is charging very slowly, try a different charger, or wall plug.

  • Is the iPhone 5 lightning cable also covered under AppleCare?

    My iPhone lightning cable is starting to fall apart.
    I never take it anywhere. It just stays plugged in at home and all I use it for is connecting to my iPhone 5 for charging, etc. So it's definitely never been abused.
    It came with my iPhone 5 which I got October of 2012, so the iPhone 5 itself is still under the 2 year AppleCare warranty. Do they cover the lightning cable too? I can't believe it has started to wear out like this just from daily plugging in.
    doug 

    mende1 wrote:
    Of course. AppleCare covers your iPhone and the accessories that came with it, including the Lightning cable. Just make an appointment at an Apple Store or reseller and take the iPhone and the cable to get it replaced for free.
    Here in Japan it was even easier than that. I just had to call AppleCare and they will deliver one by express service, and pick up the old one. No need to make an appointment, or to actually go anywhere.
    doug

  • HT200006 iPod touch 5th gen will only sync to iTunes using an old lightning cable that it's falling apart, will charge with another cable but it won't sync to iTunes already try reset and restore same results..

    iPod touch 5th gen will only sync to iTunes using an old lightning cable that it's falling apart, will charge with another cable but it won't sync to iTunes already try reset and restore same results..I also update everything using a Mac mini and latest iTunes version and 8.1.3 iOS on iPod touch any help will be really appreciated also try different computer like a macbook pro no luck.

    See if yo missed anything here:
    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     
    and
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Why doesn't my Lightning cable fit into the Ipod?

    Why doesn't my Lightning cable fit into the Ipod?

    Still wont fit. The latches that are supposed to catch aren't catching it. so i cant charge it. help

Maybe you are looking for