Lightroom 2 - Charles

I just purchased the upgrade of Lightroom 2. However, when i lauch the program it crashes. If i re-install without creating a new catalogue - it's OK. when I restart the program crahses again. I am running windows vista 64 bit.
Thanks for your help
Charles Minster

OOOOH. Charles, you're on to something that's maybe a help my situation. The Wacom!!!! Yeah, will do that. What made you think of that?
I'm having the same issue you are/were. Driving me nuts. Though, LR 1.4 seemed to run fine. Slow, but it did run, every now and then it would crash but that was when I was trying to do something faster then it could think.
Will do your routine and report back to the class. Maybe you've found something.

Similar Messages

Lightroom 3.2 external editor problem

Hello,
I have been experiencing problems with using external editors in Lightroom 3.2. Currently there are 3 external editors which display a problem (but all of which work fine as an external editor or stand-alone program). Those are Alien Skin's new Exposure 3 and Bokeh 2 and also Photoshop CS5. Whenever I use CS5 as an external editor, it will not open the file itself (this is all Mac OSX by the way), when I use EITHER Alien Skin program I get a weird result where the Path it chooses is a Time Machine backup and it will NOT edit my Lightroom file ...
Any help will be GREATLY appreciated !! as I said - all of these "plug-ins" work fine in stand alone mode - also Photoshop CS5 works fine OTHER than when it is used as an external editor from Lightroom.

Hi Charlie,
When I "show in finder", the file is shown in the correct path/location on the disk, which would suggest there should be no problem with editing in external editors, however the problem persists with CS5 not loading the actual file, and with Alien Skin plug-ins being unable to find the file (looking in wrong path) - here is a screenshot of "get info" for an image:
Thanks,
Damen

Can't cancel membership

ADOBE....2015_0109_I force CANCELED CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since after Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken **** ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into no live support from anyone, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s... That's it. Thank God i'm retired and can now DUMP your butt Adobe.
Charles Fontenot
[email protected]

Your first reply to me was "YOU CAN'T CANCEL." I dont know what you are supposed to do for adobe buy you have been NO help. SECOND your tech support is a joke:
here is my transcript:
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Sumola.
Sumola: Hello! Welcome to Adobe Customer Service.
charles fontenot: hello???????????????????????????????????
Sumola: Hi Charles.
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Sumola: May I please have the serial number of the product, so that I can assist you better?
charles fontenot: It IS my CC PS AND LR SUBSCRIPTION!
Sumola: Thank you for the information.
Sumola: Please allow me 1-2 minutes while I check your account.
Sumola: Thank you for your patience.
Sumola: Thank you for your patience.
Sumola: I have checked and see that this is a technical issue and I will need to transfer the chat to technical team to assist you further.
Sumola: Please be online while I transfer as the chat volume is little high and it might take a little longer .
charles fontenot: My adobe id email is [email protected]. 1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015. 2) Second I need my subscription extended at the SAME price through and including May of 2016. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location for my clients jobs. 3) You need to get PS CC installed on my new production box on its “D” drive. Lightroom CC installed just fine.
Sumola: Please allow me few more minutes let me check and see what best I can do for you.
Sumola: Thank you for your patience.
charles fontenot: no I'm NOT patient!
Sumola: Charles, I have checked with our supervisor and I will have this case escalated for the refund for October, November, and December .
Sumola: However for the current issue which you are facing is technical issue and I will need to transfer the chat to technical team.
charles fontenot: ADOBE....2015_0109_I force CANCELED CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since after Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken crap ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into no live support from anyone, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s... That's it. Thank God i'm retired and can now DUMP you Adobe.
charles fontenot: So if you are not giving me a year free in return for the lost time and wages and travel. then I WILL fire you. is that clear? I tired of being jerked around...that by moving the comments you have me handled. I'll tell you a little story. it is you lack of giving a damn about legacy customers like myself that will help take you down and then you will be looking for another job soon. Adobe cant survive with this type of customer no service. I have been with adobe more than 30 years and given tens of thousands of dollars for software licenses, I was the first ever adobe certified training provider in central Texas, and I was a leading product expert for adobe to very wealthy upper class adobe clientele for over 12 years. Your response of "you cant cancel" is the problem with new and inexperienced representatives that have no idea of the meaning of "take care of the customer, and they will take care of adobe."
charles fontenot: We will see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over 10 grand on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Sumola: I am sorry for all the trouble and inconvenience caused to you in this regard. I agree that you were not able to use the subscription and to honor your request, I will have to get this request escalated to our relevant team to raise a request for refund which you need for months where you were not able to use the subscription.
Sumola: Also if you wish to get this issue fixed now, I will have to get you transferred to our technical chat support team and I would like to keep you informed that we are experiencing high volume and it could take a bit longer for a support representative to assist you.
Sumola: I will be creating a separate case for the escsalation on refund request and email you the case number and I will also get you transferred to our technical support team to fix this issue which you are currently facing. Please let me know if it will be Okay?
charles fontenot: when do i getr the email?
Sumola: I will have this case escalated for the refund and our senior team will send you the confirmation email in 2-3 business days.
charles fontenot: then lets go
Sumola: Shall I transfer the chat to technical team to assist you further ?
charles fontenot: lets go
Sumola: Thank you for confirming.
Sumola: Please be online while I transfer the chat.
info: Please wait while I transfer the chat to the appropriate group.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vipin'
Vipin: Hello. Welcome to Adobe Technical Support.
Vipin: Hi Charles.
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Vipin: I understand that you are trying to updating your Creative Cloud apps. Is that correct?
charles fontenot: no it WONT install PS
Vipin: Okay,.
Vipin: Can you please provide me with the complete and exact error message that you are getting?
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
charles fontenot: it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Vipin: Thank you for confirming.
Vipin: I will be glad to check and help you with the issue.
Vipin: Can you send a screen shot if it>?
Vipin: Please use the below link to upload a screen shot.
charles fontenot: yes how?
Vipin: https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQ
Vipin: Please upload to the above link.
charles fontenot: done
Vipin: Thank you, let me check that.
Vipin: Thank you for the screen shots.
Vipin: Lets start with the troubleshooting an fix it.
Vipin: Please go to your Creative Cloud desktop app and click on the gear icon at the right top corner and select quit.
charles fontenot: ok that on a different machine give me a sec
Vipin: Okay, please.
charles fontenot: done
Vipin: Now press windows + R keys and type-in %Localappdata% and hit enter.
Vipin: Navigate to Adobe folder
Vipin: Are we done?
charles fontenot: ok
Vipin: Did I lose you?
charles fontenot: no
charles fontenot: my new machine is in different room
Vipin: In Adobe folder, please delete AAMUpdater, Application manager and OOBE folders.
Vipin: Charles, in this case I suggest you to contact us back from the system that you are originally facing issue.
charles fontenot: no way it took HOURS to get you!
charles fontenot: I deleted TWO folders. I did NOT have and Application Manger folder.
Vipin: Okay.
Vipin: Now go to My computer>Local Disk C
Vipin: Here navigate to C:Program files(X86)/Common files/Adobe folder.
Vipin: Here delete delete AAMUpdater, Application manager and OOBE folders as well.
charles fontenot: those folders are not there. I have a 64 bit machione AND I HAVE INSTRUCTED CC to install on mu "d" drive
Vipin: Let me know once you are done with this step.
Vipin: Okay.
Vipin: Try to navigate to C:Program files(X86)/Common files/Adobe folder.
charles fontenot: am there
Vipin: Check here if you are able to see AAMUpdater, Application manager and OOBE folders ?
Vipin: I just asked to recheck that.
charles fontenot: OOBE is there
charles fontenot: the other TWO have SLIGHTLY different names
charles fontenot: I did d not delete anything there yet
charles fontenot: AAMUpdaterInventory
charles fontenot: AdobeApplicationManager
charles fontenot: done
Vipin: Delete AdobeApplicationManager
Vipin: Then rename AAMUpdaterInventory.OLD
Vipin: Let me know once we are done.
charles fontenot: 2 steps done
Vipin: Perfect.
Vipin: Now please use the below link and run the cleaner tool.
Vipin: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
Vipin: Run the link and let me know once the cleaner tool is up over there.
charles fontenot: will do
Vipin: You can copy the above link using a flash drive.
Vipin: Or go to google and type-in Adobe cleaner tool.
Vipin: Then open the 1 st thing in the seacrch feild.
Vipin: let me know once the black screen is up.
charles fontenot: it is up and ask for language
Vipin: Select E
Vipin: E for English
Vipin: Y to accept
Vipin: Then it will show you the products list.
charles fontenot: am there
Vipin: Here select number 5 (Creative Cloud only)
Vipin: Then select the option Creative Cloud desktop
Vipin: Then run the tool.
charles fontenot: completed
Vipin: Perfect.
Vipin: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Vipin: Now use the above link and try downloading Creative Cloud.
charles fontenot: it is downloading now
info: Your chat transcript will be sent to [email protected] at the end of your chat.
charles fontenot: 25% dwon
Vipin: Okay.
charles fontenot: down
Vipin: Please keep me updated.
charles fontenot: 50% down
Vipin: Okay.
charles fontenot: FYI Lightroom 5 was already installed and working fine. Just PS blew up.
charles fontenot: If that adds more need to dos, i thought id let you know.
Vipin: Okay.
charles fontenot: 75% down
Vipin: May I know the status of Photoshop CC 2014 please?
Vipin: Okay.
Vipin: Let me know once the CC desktop app is installed.
charles fontenot: Status? It is installed on one older window 7 box and have been trying since October 30th to lay it on a new production box. Been shafted 8 times by tech support that no one can understand.
Vipin: Okay.
Vipin: Is the CC desktop app installed now.
charles fontenot: is running and i have prefs open to ...
charles fontenot: tell it to install my products on my "D" drive. Can you...
charles fontenot: verify the correct folder?
Vipin: Select My Computer>Local Disk C>Program files x (86)
charles fontenot: for me to point it to?
charles fontenot: EVEN THOUGH we will use the 64 bit versions? is that correct?
Vipin: This is the default installation location.
Vipin: Yes.
charles fontenot: no no not enough room.
Vipin: For 64 bits you need to select My Computer>Local Disk C>Program files x (86)
charles fontenot: MY SSD drive need to stay clean for other processes.. I need adobe on D.
charles fontenot: I will Select My Computer>Local Disk D>Program files x (86),
charles fontenot: that ok right
Vipin: Okay.
Vipin: Let me know once it is installed.
charles fontenot: i changed the preference. now????? try to install PS?
Vipin: Yes, please install the Photoshop
Vipin: Please keep me updated with the download status every 2-3 minutes.
charles fontenot: ok starting PS CC 2014 at 3%
Vipin: Okay.
charles fontenot: extracting
charles fontenot: AGAIN install FAILED!
Vipin: Are you on a corporate network?
charles fontenot: no individual in a home wityh box directly connected hard cabled to one router.
Vipin: Okay.
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: old box and new box are on same router
Vipin: Okay.
charles fontenot: both cat 5 hardwired
Vipin: Okay.
charles fontenot: Lightroom 5 CC installed on the D drive just fine and ran ok. Not tried since we ran the cleaner and deleted folders.
charles fontenot: since you are sending me through the same procs as others and they failed also.... IS IT THE NORTH KOREANS?
Vipin: Charles as I have told you earlier you cannot install on other drive since the default location for Adobe apps is C drive.
charles fontenot: Other techs have said we could install PS on other drives. I will NOW go and see if it succeeds on the C drive. But FYI... it failed there first as the preferences location in the CC app is broken.
charles fontenot: re downloading and expecting the same failures
Vipin: Okay.
charles fontenot: same install failure with exit code 15.
Vipin: May I know the status please?
charles fontenot: By the way my original PS CC 2014 installed on my windows 7 box on the "D" drive with no problems in May of 2014.
Vipin: Okay.
Vipin: Is that installed now?
charles fontenot: yes it is. it is on the box that i am texting from now.
Vipin: Okay.
Vipin: Is that working fine now?
charles fontenot: let me check......
Vipin: Okay, please launch it and let me know.
charles fontenot: yes version 14.2.1x64
charles fontenot: But this old box cant handle the video and 3D work and I must go to a differnt home to use it for getting work done.
Vipin: Okay.
charles fontenot: ON A DIFFERENT PERSON subscription.
charles fontenot: Thast i why I have the newer video production box..... but it will install PS CC.
Vipin: Please go to your Creative Cloud desktop app and click on the gear icon at the right top corner and select preferences>settings>Account>Sign out
Vipin: Then sign in back with [email protected]
charles fontenot: now will restart and sign back in....
charles fontenot: am signed back in on new box
Vipin: Okay, please.
charles fontenot: done
Vipin: Perfect.
Vipin: Click on Apps tab in the top and check if everything is working fine.
charles fontenot: on NEW box.... NO apps are installed and even Lightroom shows it is to be installed again. The choice is to install the apps only. notheing is working as they do not show installed
Vipin: Okay, please click on install next to Lightroom 5.
charles fontenot: it is ALREADY physically on the D drive from before. Do you want me to UNINSTALL using win programs first...... or just force a reinstall. second
charles fontenot: can i chnge the pref to D drive?
Vipin: No, please uninstall the apps installed in D Drive and reinstall it on C drive.
charles fontenot: ok hold
Vipin: Okay.
Vipin: May I know the status please?
charles fontenot: lr extract at 57%
charles fontenot: 75%
Vipin: Okay.
Vipin: Okay.
Vipin: Let me know once it is installed.
charles fontenot: LR installed and upgrading a previous catalog
Vipin: Is that installed now?
Vipin: Excellent!
Vipin: i am glad that we fixed this issue.
Vipin: *I am
Vipin: i am happy to help you.
Vipin: Is there anything else I can help you with?
Vipin: Fabulous!
charles fontenot: yes LR 5.7.1 is up. BUT PHOTOSHOP IS NOT!!!!!!!!!!!!!!!!!!!!!!
Vipin: I have checked and see that your Creative Cloud apps are activated.
charles fontenot: are you leaving without the probelm fixed?????????????
Vipin: Please install Photoshop
charles fontenot: how can you SHOW that my CC APPS are activated?????????
charles fontenot: PHOTOSHOP IS NOT INSTALLED yet!
Vipin: I have checked on my applications.
Vipin: Please go ahead and install it.
charles fontenot: HOW MANY LOCATIONS DO YOU SHOW PS CC to be p on?????????????
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: PS CC at 33% on new box now... Im tryinf to install it
Vipin: Okay.
charles fontenot: IF THIS FAILS then yes
Vipin: Okay.
charles fontenot: extracting now
Vipin: Okay.
charles fontenot: same failure exit code 15
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Vipin: It will be affected.
charles fontenot: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
Vipin: We need to remove all the Adobe apps installed on your computer.
Vipin: Is that okay.
Vipin: This error is occurred when some of the apps internal files get corrupted.
charles fontenot: absolutely NOT.... it takes me 25 hours to set up preferences and load extensions and plugins for my apps. CANT NOT DO THAT. ok I'm sorry but now i need your help....
charles fontenot: 1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015. 2) Second I need my subscription extended at the SAME price through and including May of 2016. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location for my clients jobs. 3) You need to get PS CC installed on my new production box on its “D” drive. Lightroom CC installed just fine.
Vipin: This process is called clean installation. We need to clean everything
charles fontenot: Yeah, not doing that. I did not cause this CC ******** mess of a problem. and I have production workflow and client graphics to get our the door. My old apps work just fine!
Vipin:
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
charles fontenot: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over 10 grand on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Vipin: Since you don't wish to perform clean installation, I will not remove CS5 and CS6, I will try my best to resolve this issue without removing older version.
charles fontenot: Trying your best can COST ME MY DESIGN BUSINESS! No way. now again my demands are the following and you are supposed to check and do the following:
Vipin: Since I am from Technical Support Team, I can help you with installation of Adobe Photoshop CC, regarding credit and extension, I will have to forward this issue to our Customer service team for escalation.
charles fontenot: ADOBE....2015_0112_I will force CANCEL CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken crap ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into live support that cannot solve the problem, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s... That's it. Thank God i'm retired and can now DUMP you Adobe.
Vipin: I can take control of your computer and help you to install Adobe Photoshop CC if you allow.
charles fontenot: Terminate this because you said my legacy apps will be affected. Do you really want to face a lawsuit for knocking out a business workflow???? be smart and quit while you are ahead.
charles fontenot: you have tried the same boilerplate procs for others and it has not worked. I'm not ging
charles fontenot: to the slaughter house like others have. I'll wait for a total rewrite of cloud apps before I move any further. bye bye.
SO JEFF,
You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Jeff, care to guess how many dollars I have given adobe in almost 30 years?
from Britt @ Adobe
Like · Reply · 19 mins
Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html
-Britt
Like · Reply · 18 mins
charles fontenot:
You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!
Like · Reply · 6 mins
charles fontenot:
I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.
Like · Reply · 2 mins
Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.
Thanks,
Britt
Like · Reply · 7 mins
charles fontenot:
The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you. You guys and gals have essentially asked for a fight, and a fight you shall have. good night.
Like · Reply · Just now
So Jeff, you are useless to ME AS WELL AS ADOBE. Do not contact me further as this broken software issue will be resolved by different means than you.
Charles Fontenot.

Photoshop CS5 not working as editor in Lightroom 3.

Photoshop CS5 is not working as the default external editor in Lightroom 3. It works as the Additional Editor but then I cannot use any of the functions associated with the primary such as Merge to HDR, Open as Smart Object, Open as Layers. I have not been able to find an answer althought there are many similar problem threads.
What happens? When I try to edit in PS5 primary external editor, photoshop opens and nothing happens with .dng files. Tiff files open. Raw do not open Not sure about psd. Cannot do anything with multiple files as they do not open at all (PS5 opens as usual- Nothing happens if PS5 already open)
Mac 10.8.3
LR 3.6 Camera Raw 6.6
PCS5 12.0.4 ACR 6.7
If anyone has solved this, please help me!!! I know its old software but it's what I have and would like it to work.
Thanks you!

You are seeing this Apple caused bug:
Delete the Adobe Photoshop Settings file? at startup / Tools act strangely.
There is a link to an unofficial Adobe fix.
Any word from Cupertino when this might get addressed?
edit:
10.6.7 is in sixth beta. I HOPE it addresses the bug affecting Photoshop:
http://www.appleinsider.com/articles/11/02/22/apples_sixth_build_of_mac_os_x_10_6_7_beta_c ontains_no_known_issues.html
Message was edited by: charles badland

I bought and paid for LR5. I was given a trial subscription to Cloud. That expired and Adobe shut me off from using the LR software I have bought and paid for. Surely this is outright theft. I have got to get this fixed to meet business contracts. Charl

Adobe has blocked my use of LR5 software that I bought and paid for. This happened when a trial Cloud subscription expired. Adobe is illegally seizing my property, and threatening my business, unless I can get this full access to LR5 restored immediately.
Charles S. Gardner

Of course you got cut off from the creative cloud! It's a 30 day trial, and if you don't subscribe you can't use the software that you downloaded from the creative cloud. It will have to be uninstalled. Then you can install from one of these websites:
Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1
The program is identical, but licensing is completely different. And you cannot license the creative cloud installation with a serial number. The link I have given you it is for the trial version. When you start the program and the trial screen appears choose the option that indicates that you have a serial number. That will guide you through the process of entering your serial number.

Lightroom 3.2 crashes when importing another catelog

Further to upgrading to Wnindows 3.2 I cannot import from another
catelog created via LR 3.2 for Mac. I get two crash notices and then LR closes and fails to import. On occassion is locks importing keywords. This is most annoying.
The catelog has 94k of images over 10 Drives that include mapped drives on a WS2003 server.
I have optimised the catelog, remove LR 2 and repaired the existing installation of 3.2 but still the issue persists!
Can someone shed any light on this.
Charles
Error report -
AppName: lightroom.exe AppVer: 3.2.0.10 ModName: ntdll.dll
ModVer: 5.1.2600.5755 Offset: 000449cf

If it really failed in ntdll.dll it might be a system issue. Make sure you disable all real-time anti-virus processes, and make sure your Windows system is up-to-date.
Otherwise, it will be hard to know what is going on. If it persists, open a support ticket with Adobe. Take a look in the event viewer to make sure you have all the details of the crash.

Aperture vs lightroom vs adobe bridge

I'm very very very new to all this, I plan on buying an imac soon and I'm trying my hand at amateur photography, but I am unsure what the difference b/w aperture, lightroom and adobe bridge is. Can anyone explain the differences in a nutshell?

Alejandra-
What Charles said. Aperture, Bridge and Lightroom are all applications for advanced digital image handling. Each has a steep learning curve that requires prerequisite full conversance with the Mac, batch image handling and digital photography in general. Simply running a trial version of Aperture, for instance, will not give a novice an appropriate idea of how Aperture behaves and what it is capable of.
Take at least a thousand digital pics and manage them using (free) iPhoto. Buy (inexpensive) Adobe Photoshop Elements and learn basic image editing and manipulation. Then re-ask your question. New Aperture and Lightroom versions and new training routines will then be available and you will get much more relevant advice. Do not run the 30-day trial until you have righteous hardware and training CD tutorial(s) in hand.
Planning an iMac purchase be aware that images processing is very hardware intensive. Anyone intending images processing should plan on buying strong hardware: Mac Pros, Macbook Pros or the highest end of the iMacs. Best performance will come from the strongest hardware. 2 GB RAM should be considered minimal.
-Allen Wicks

Lightroom V1.4 won't allow me to edit files converted to.dng

I use windows vista business edition. Recently when importing raw files into Lightroom: If I leave them as raw files I can then edit them either in Lightroom or Photoshop CS3. However if I convert the files to .dng, the files are importe but when I attempt to edit them eith in Lightroom or Photoshop I get an error message. Can anyone advise a fix.
Thanks
Charles Minster

http://blogs.adobe.com/lightroomjournal/2008/03/important_lightroom_14_and_cam.html

Printing from Aperture, and printing from Lightroom.

Hello,
I have noticed when I print from Aperture using my Canon i9950 and a custom paper Colorsync profile, and if I then print from Adobe's Lightroom using the same Colorsync profile and paper, the print from Lightroom is much sharper. The Aperture print is exact in every respect except it is noticeably softer.
Anyone else notice this? And if so is this a recognised problem that may be fixed in 1.1?
Kind regards,
Anil K Solanki
G4 Dual 867 Mac OS X (10.4.5)

Hi Charles, I totally agree with you. Lightroom's printing features are really excellent. In comparison Aperture almost seems like the printing of photographs was something the Aperture dev team bolted on at the last minute.
I sincerely hope Apple sort out, what for me is inexcusable in a professional commercial app. A few photographers I know are going to use the next release of Aperture as a turning point, if it can't print as good as the Beta Lightroom then they will become Lightroom users and say good bye to Aperture.
Apertures sorting and logging tools really are second to none, but if the print quality is poor, what is the point. I know for a large number of photographers, producing prints is not high on their list of needs, especially if they are supplying prints for publication or the web. But if I want to do what my old fashioned enlarger can do, which is create great prints, then hey I am not going to get it with Aperture.
I know Apple can fix this, I just hope they do.
Anil.

Lightroom 64-bit error loading flash player

I just upgraded my computer to Win7 x64, and installed the most recent version of Lightroom which, of course, installed the 64-bit version of Lightroom 2.6.
My problem, I get an error message whenever I go to the Web module:
An unexpected error occurred while loading a module:
Assertion failed: lua_pcall(L,2,1,0)==0
Then if I click to continue, I get the message: Failure to load flash player
Has anyone encountered this? Any solutions? I believe I have the most recent version of Adobe Flash Player installed. I'm stymied about how to go forward and I'm in the middle of rebuilding my portfolio gallery using SlideshowPro for Lightroom. I can still "build it" but I can't preview any of what I'm doing on screen in Lightroom.
Thanks for the help.
Nemo

Thanks for your replies. I've read that Apple, for instance, won't support Flash on the iPhone (which I'd dearly love) because it's waiting for the "latest and greatest" HTML to replace it. Pretty silly really, since overnight, Flash won't disappear from sites that are already deeply coded in it. All you have to look at is the JPEG2000 spec to see that virtually no one has embraced this improved JPEG codec. Even Photoshop requires you install it as a goodie.
Charlie, how did you get your Lightroom 64-bit to use the Flash player? Or are you still running the 32-bit under Win7 x64? I wish I hadn't updated my Lightroom, since I was running 2.5 32-bit and the player would still work. The stupid thing is, 64-bit Windows has been coming a long time. I downloaded (though never installed) 64-bit WinXP. Vista x64 was the first really major implementation of it, and now, most new computer systems (from Dell for instance) automatically ship with the 64-bit operating system. The raodmap was out there a long time. It annoys the crap out of me that suddenly a major component of Lightroom is non-functional.
Nemo

Does Adobe Photoshop Lightroom version 4 support the Olympus Evolt E-500 camera?

Does Adobe Photoshop Lightroom version 4 support the Olympus Evolt E-500 camera?
I know the vertsion 5 supports it, but I am on a very tight budget and version 4 is still available via Amazon. If anyone knows if version 4 supports the Olympus Evolt E-500, please let me know ASAP!
Thank you!
Charles Wallace

The Olympus EVOLT E-500 has been supported since Lightroom 1.0
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html

Lightroom CC Constantly freezes

Lightroom CC is constantly freezing up. It doesn't seem to matter whether I'm in Develop mode, Library mode, or any other. It takes one to three minutes to untangle itself, then continues as normal for a short while until the next freeze. It will freeze on any keyboard shortcut at random, and will occasionally even freeze on mouse clicking the icons. I have found no set pattern to the freezes. I unchecked the "Use Graphics Acceleration" check box as my graphics card doesn't support Open GL 3, and that helped make the program marginally useable, but didn't solve the problem. I gather that the program doesn't throw most tasks to the GPU acceleration anyway. I'm at a loss. Any suggestions?
I now find that unless the computer is connected to the internet 100% of the time Lightroom is open, the freezes happen virtually all the time. If the computer is connected to the internet, however, freezes are virtually non existent. I don't always have internet when I wish to work on my photos, and I find this requirement extremely irritating. Does Adobe really need to monitor my every move?????
Message was edited by: Charles Liner

I save edited images from Photoshop into a new folder on the same hard drive my catalog is on, then attempt to import, or to right-click on the edited image and choose Open in Lightroom. Lightroom hangs in either situation.

LIghtroom on my mobile phone doesn't work anymore because the "trial" period is over. How do I fix this so I can use it on my mobile phone again?

I'm just trying to get Lightroom to work on my mobile phone again......help.

Hi Charles. please read this article...Lightroom mobile unavailable to Education memberships | Kivuto
Creative Cloud memberships purchased from a third-party provider (e.g. Kivuto) do not provide access to Creative Cloud services, including Lightroom mobile.
Guido

Runtime error in starting Lightroom

I receive the following message when I try to start Lightroom:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:...Files\Adobe\Adobe Photoshop Lightroom 1.2\lightroom.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Lightroom ran well for several days and then failed to open with the above message.
I have tried everything I know to do (uninstalled and reinstalled the application, restored the computer to a restore point before Lightroom was originally installed, etc.) and do not know were to go from here. Suggestions would be appreciated.
I am using Windows XP sp2 and have 4 GB of ram and 250 GB of hard disk space.
Thanks,
Cliff Culp

Aha! A fix! Please look at this...
http://www.adobeforums.com/cgi-bin
bob frost, "Help! Runtime error after Lightroom 1.1 install!" #10, 27 Jun 2007 6:54 am

Lightroom imports photos to wrong folder

I've been importing lots of photos from my hard drive into lightroom and been moving/renaming them in the process. I only got lightroom a few weeks ago.
This has worked fine but i've recently imported a few hundred photos off my iphone and doing the same thing - move and rename. The trouble is, these photos keep going into the 2009 folder, instead of the 2012 or 2013 folders that they should be. When i look at the photos, they have the correct name, and the capture date seems to be correct, its just lightroom keeps wanting to put them in the wrong folder by year. Does anyone understand why this might be happening?
naturally I want all my photos sorted into the right date folders as this is the way ive decided to organise my photos...

hmm so still not making sense. it keeps wanting to import my photos into the wrong destination. have removed all the photo from lightroom. how do i change it so it automatically puts the photos into the corresponding year/month they were taken..
I understand its something in the import settings/destination but cant seem to change this. not sure what parts of the import box your wanting to see Dj.
the structure now is my pictures/2009/21-7-09 then its creating new year folders and sorting them within this 21-7-9 folder..
can't see to change this?

Lightroom 2 - Charles

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