Lightroom 3 installation

I have tried 3 times to install this thing and everytime i click on the icon it pops up a thing that says its not working and windows is closing it down! Im loosing my patience! Please tell me what Im doing wrong!

jjohnson1975--have you tried to contact support to help you troubleshoot the issue you're having? For fastest service, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to help you get the software working.

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My up to date iMac can not read the lightroom 5 installation dvd I received for christmas, the dvd player works fine with other dvd's, is there a way to download the program with the dvd's serial number?

my up to date iMac can not read the lightroom 5 installation dvd I received for christmas, the dvd player works fine with other dvd's, is there a way to download the program with the dvd's serial number?

No need to worry about the disk version. You would just have to install an update anyway as soon as it was installed. Download from the link provided below and use the serial number you have to activate.
Product updates

Lightroom 5 installation stalls

I have Lightroom 4 and PS CS6, and I just purchased CC for photographers. The first thing I tried to do was install LR 5 from the CC app. It got as far as 47%, then stalled. After 90 minutes, I cancelled the installation, rebooted my computer, and tried again. Same result -- it is now stalled at 47% and has been that way for over 2 hours. I have over 200GB of open disk space, so I don't think that's the problem. I'd appreciate any suggestion as to what to do next. Thanks.
Kelly

KellyMC I would recommend reviewing the installation logs for the Lightroom 5 installation. You can find information on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

Lightroom 5 installation keeps failing

Lightroom 5 installation keeps failing.
Solution mentioned here doesn't work, because my default installation language is English. The installation process stops and shows there's an error but doesn't actually show the error message. The system language on my laptop is Russian.
I had a trial installed previously and now need to activate it with my Creative Cloud membership but it's been about two weeks since I purchased it and it still doesn't work!

Hi,
I’m sorry to hear that! Not sure why it worked for me but not for you. I’d like to check the steps you made just to make sure…
What OS or you using?
I removed Lightroom from Creative Cloud. – So there is no error showing.
I downloaded the: Lightroom_5_LS11_win_5_2 from the link.
Unpacked it to the desktop (any folder will do).
Then I navigated to the folder and installed Lightroom_5_LS11_win_5_2.
Re opened CC and clicked install. It then install the 5.3 update.
If you followed all these steps and still have no luck then A, let me know. And B, you may have to wait for Adobe to fix the issue.
I’ll troll the internet for you too.
There are still more things we can try, so don't give up!
I love Lightroom and feel your pain!
Thanks,
Mike

Lightroom 5 installation on two PCs

Hi,
Simple question: If I buy a copy of Lightroom 5, can I install it on both my PC & laptop?

Hello,
Thank you for the prompt response - this is exactly what I was hoping for. Main PC being used at home and laptop for when 'out on a shoot'.
Thanks again.
Date: Sun, 16 Feb 2014 11:58:29 -0800
From: [email protected]
To: [email protected]
Subject: Lightroom 5 installation on two PCs
    Re: Lightroom 5 installation on two PCs
    created by DdeGannes in Photoshop Lightroom - View the full discussion
Yes, the Lightroom License agreement is for one user / owner and allows it to be installed on two computers with the provisio that one one is in use at any point in time. It is cross platform PC &/or Mac. You can install/ uninstall as many times you require provided there are only two in existance.
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6126278#6126278
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6126278#6126278
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           Start a new discussion in Photoshop Lightroom at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Lightroom 5 Installation Failed

I recently purchased the Photographers' package which allowed me to install Photoshop CC and Lightroom 5. I didn't install the apps until I received my new Ultrabook a few weeks later. Seeing that this was a fresh system, I had no issues installing Photoshop CC. Lightroom 5 however kept running into failed installations. I kept retrying but everytime it reaches 43%, it fails. The error message is below:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624
I am running an i7 in Windows 8.1 with 8gb of RAM. I should think my system is capable or running this app. Appreciate all the help I can get. Thanks.

Hi mkha1r1
Please refer to this Forum Link for possible fix.
http://forums.adobe.com/message/5928598#5928598
Hope it helps.
Regards,
Abhijit

Lightroom 4 installation problem (windows 7)

Hi, I'm having trouble installing Lightroom 4 on my Dell studio 15 laptop (64 bit-Windows 7, 4 GB RAM). The installer seems to stop after the pop-up saying it is 'extracting Adobe_lightroom4_x64.msi'. The pop-up disappears and nothing else happens. I've tried restarting, uninstalling Lightroom 2, running ccleaner, re-downloading the installer, turning off Microsoft security essentials and the windows firewall, and starting up in safe mode (the latter gives a message saying it can't install in safe mode). What else should I try?

It sounds like for whatever reason the installer isn't able to extract the 64 bit install files. Lightroom comes as one file but it is really just a bundled up archive with both the 32bit and 64bit installers included. When you run it the installer extracts these and then runs the one relevant to your system (in this case it would be the 64 bit installer).
As you have another machine where the install goes ok you could run the installer on this machine, it will extract the install files at which point you should be able to copy those files onto a USB stick or something, take them home and then run the installer directly. Hopefully this should get around the problem that the installer is having extracting the files and allow you to install the program directly.

LightRoom 5 installation failed after downloading

After the downloading proces the installation failled and I got the following error code:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
I've tryed to do it multiple times but every time I got the same error. Is there a solution for this problem?
(Mac user)
[email protected]

See the following help document:
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Lightroom 5 installation error messages

When trying to install Lightroom 5 on Mac 10.6.8, the following error messages popped up.
----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

you need to upgrade your os to meet specs:
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.7, v10.8, or v10.9
2GB of RAM (4GB recommended)
2GB of available hard-disk space
1024x768 display

Lightroom 4 installer missing

Hey there,
i have bought a new PC and now transferring some files from the old one over to the new. The Problem now is, i cant find the lightroom installer file. I bought it online some time ago. is there a chance to get the installer file for LR4 from somwhere ?!?
Stefan

Hi Stefan,
Here's the link that you are looking for. Please make sure that you are following the instructions mentioned on that page to perform the download.
Cheers,
Kartikay Sharma

Mac: Lightroom 5 installation problem - CSSMERR_TP_NOT_TRUSTED

This happens on Mac. I am trying to install LR5 (full version, I paid for it), but the installation quits and tells me that an error occured. The following appears in /var/log/install.log.
ul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Choices selected for installation:
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Install: ""
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]:          Adobe Photoshop Lightroom 5.pkg#com.adobe.Lightroom5.pkg : com.adobe.Lightroom5 : 0.0.0
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: ================================================================================
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: It took 0.00 seconds to summarize the package selections.
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe. Lightroom5.pkg
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Set authorization level to root for session
Jul 19 19:20:10 tw-mbp13-nmahendran-2 runner[2583]: Administrator authorization granted.
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Will use PK session
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Starting installation:
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Configuring volume "Macintosh HD"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Preparing disk for local booted install.
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Free space on "Macintosh HD": 321.97 GB (321966067712 bytes).
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Create temporary directory "/var/folders/sf/shrdj_6s6nxg55kxn33f9jxc0000gn/T//Install.2575ehQxPT"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: IFPKInstallElement (1 packages)
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Using authorization level of root for IFPKInstallElement
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: ----- Begin install -----
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: packages=(
            "PKLeopardPackage <file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe .Lightroom5.pkg>"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=102 "The package “Adobe Photoshop Lightroom 5.pkg” is untrusted." UserInfo=0x7fa50351a4d0 {NSLocalizedDescription=The package “Adobe Photoshop Lightroom 5.pkg” is untrusted., NSURL=file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com. adobe.Lightroom5.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom5, NSUnderlyingError=0x7fa5035140f0 "The operation couldn’t be completed. CSSMERR_TP_NOT_TRUSTED"} {
            NSLocalizedDescription = "The package \U201cAdobe Photoshop Lightroom 5.pkg\U201d is untrusted.";
            NSURL = "file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe .Lightroom5.pkg";
            NSUnderlyingError = "Error Domain=NSOSStatusErrorDomain Code=-2147409622 \"The operation couldn\U2019t be completed. CSSMERR_TP_NOT_TRUSTED\" UserInfo=0x7fa503513730 {SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_NOT_TRUSTED}";
            PKInstallPackageIdentifier = "com.adobe.Lightroom5";
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=102 "The package “Adobe Photoshop Lightroom 5.pkg” is untrusted." UserInfo=0x7fca144dcad0 {NSUnderlyingError=0x7fca144db840 "The operation couldn’t be completed. CSSMERR_TP_NOT_TRUSTED", NSURL=file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com. adobe.Lightroom5.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom5, NSLocalizedDescription=The package “Adobe Photoshop Lightroom 5.pkg” is untrusted.}
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: IFDInstallController 12C4A9B0 state = 7
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: Displaying 'Install Failed' UI.
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Any help would be appreciated.
BTW, I am already on Mac 10.7.5.
Message was edited by: nmahendran

Hello,
I did a quick search for your error as I found a few links that people have posted about this error. It appears to be an issue with access for the key chain
http://developer.apple.com/library/ios/#technotes/tn2250/_index.html#//apple_ref/doc/uid/D TS40009933-CH1-TNTAG19
http://stackoverflow.com/questions/6883167/cannot-sign-app-in-xcode-cssmerr-tp-not-trusted
Hope this helps
Scott

Lightroom CC installation failure

I installed Lightroom CC via the Adobe CC installer after being directed there via LR5.7. When I tried running it, LR CC's splash screen appeared briefly then disappeared. It doesn't show up in OS X Yosemite's Activity Monitor as being a current process. I rebooted my late-2012 iMac and that didn't help so I uninstalled then reinstalled LR CC to no avail.

I have the same problem.
Couple times I tried all method
- sign out & sign in
- move com.adobe.Lightroom6.plist it to Desktop then sign out & sign in
- I also removed all Adobe apps from my mac & clean up all folders in ~/library from all adobe files.
Every times I "Launch Ligthroom CC 2015 application , by double clicking on Lightroom cc 2015 option under Apps list in Creative Cloud application"
But it didn't work.
Please help me

Lightroom replacement installation media

I recently purchased Lightroom 5 from B&H photo and received CDs. Shortly thereafter I was the victim of a robbery and the CDs were taken but I still have my product packaging and activation code. How do I get/purchase new installation media? May I download lightroom rather than purchasing new media?
Thanks

You can download the installation file from Product updates and then optionally burn this file to a DVD.

Lightroom 5 installer corrupt

I use Windows 7 64 bit, have LR4 and got the new LR5 release. When installing I get "A problem occured while extracting some files check available space on your computer and the write privileges on the destination folder.", just like I have seen other people get. This is from a Chrome based download. If I go IE10 download the download gets aborted stating something about the certificate not being correct. However, I still get the download but get the same error message when using the installer, both 829,765 KB. I have tried to run the installers as Adminstrator.
When I then try to report the bug, Lightroom is not a producted listed in the drop down. I know I am spamming the forum with something that is already reported, but this is a bit of a disappointment. For anyone that is about to get LR5, I would hold off until there is an installer that works.
PeO.

Rob - you know the saying. Don't mess with what is working. I will continue to think that Adobe has an installer that is not compliant with all aspects of a normal environment. I will continue to believe that until this problem happens for me next time for another software. Appreciate all the help I have gotten. Forums are powerful due to the people that cares to help. So a big thank you.
The only lead I have thought of after is that I have AVG antivirus on the computer that was not able to do this, and McAfee on the one where it worked. Perhaps a clue for someone else.

Should I "deactivate" my Lightroom 5 installation?

Hello.
I am in the process of formatiing my Windows 7 machine
I need to know if there is anything I must know before I format my HDD where my LR5 installation lives, regarding my LR licence.
I know about some software (eg iTunes or Perfect Photo suite) which must me deactivated before going through this, so that when I get a fresh windows install, those programs will run with no issue as to my licence.
Thank you.
BTW, all of my files and catalog reside on a different partition. Actually, on another HDD unit.

Lightroom (unlike Photoshop) does not require and activation/deactivation process. You will be fine.

Lightroom 5 installation stuck at "computing space requirements"

I am trying to install a new copy of Lightroom 5 from DVD, but the installation process gets stuck at the following screen:
It never gets beyond that point. I have tried leaving it for up to 30 minutes but nothing changes. If I click "cancel" nothing happens and I then have to use task Manager to close the installation programme.
I am using Windows 8 on a new Dell PC that far exceeds all the minimum specifications.
Any ideas? Thanks.

I have now managed to install Lightroom 5. It seems my computer needed to reboot to install some Windows updates. I am guessing this was the cause of the problem. I tried to restart the compuiter but it hung for ages on "restarting". Eventually I switched off the power and restarted, then tried the install again and it worked fine. I hope this may help anyone else with the same problem.

Lightroom 3 installation

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