Lightroom 4.0: Troubleshooting Video Codecs?  Fix grey thumbnails?

Hello.
I just purchased and installed Lightroom 4.0 - excited that it would be able to help manage my videos as well as pictures.
Everything works fine for some of my videos (from my Canon cameras), but older videos from my Olympus cameras (including an E-620 and SP-560UZ) won't generate thumbnails or play.  The thumbnails are grey, and have a warning triangle with the message "Lightroom has encountered problems reading this video".
I am running Windows 7 Ultimate 64-bit, and I have K-Lite CODEC pack and just re-installed the newest version of QuickTime.
The video files that are failing are mostly AVI format, and open correctly in QuickTime Player and Windows Media Player so the necessary CODECS must be installed, but are either not compatible with Lightroom or Lightroom isn't finding them.
The Windows Control Panel and K-Lite CODEC pack both have myriad options for tweaking CODECS, but I don't really know what I'm doing.
Can anyone suggest how to troubleshoot this problem?  Either to find more information on what is going wrong, or on how to fix it?
I am very happy to provide more detailed information if that would help.
Thanks in advance for any assistance,
Ian

I am having the same problem. Any ideas on how to fix it?
Thnak in advance,
Daniel

Similar Messages

  • IMovie 08 is unusable due to "Hiro video codec is unavailable" will iMovie11 upgrade fix it?

    iMovie 08 is unusable due to a window that pops up telling me ; "Hiro video codec is unavailable" I have to force quit, in order to close iMovie. If I uninstall iMovie 08 and buy iMovie 11 upgrade from the App store will this fix the problem, or will the " Hiro " problem transfer to the latest iMovie version?

    Although it's old, this MacTalk forum topic may help:
    http://www.mactalk.com.au/11/43868-imovie-hiro-codec-unavailable.html
    You will need to read through the whole topic. For more information on Hiro, just google "hiro video codec".
    I don't know whether installing iMovie '11 will fix the problem with Hiro. It's probably best that you get rid of all the Hiro items from your Mac, as recommended in the MacTalk topic.
    Just wish to point out that I have no experience with this, but thought the link I've posted above may be helpful.
    John

  • Lightroom 5.4 exported videos in PRE 10 problems

    Recently started making MP4 exported slideshows in newly installed LR 5.4.  When I import them into PRE 10 projects, I'm getting playback artifacts  in the PRE 10 monitor that are very strange.  The videos seem to be playing back fine, but all of sudden, in the middle of playing the picture videos, green screens and most often red screens are interpolated between the pictures playing back.  Some of the pictures in the video are also missing in the playback.  The interpolated screens will last for up to 30 seconds in the PRE timeline.  The exported videos play fine in Windows Media Player and other playback programs. 
    Here's a screenshot of what I'm seeing:
    I never had these problems with previous versions of LR exported slideshows.  I experimented loading test projects in PRE 10 with video exported from earlier versions of LR (LR4 and 5.3).  None of those earlier videos had the problems I'm now experiencing with the newly exported LR 5.4 videos
    Any ideas as to why these problems might be happening now with LR 5.4 videos?  Are there any project setttings or preferences in PRE 10 that would fix this problem? Is there a bug in either program?  Or is there some other issue I'm not seeing?
    Thanks!
    FYI: Windows 7 Home Premium; Intel i-7 3.5GHZ Quad Core; 8 MB memory

    Thanks John.  Below is a comparison of 2 videos from MediaInfo.  The file on the left is from LR5.4, the one on the right is from LR 4.4. 
    Note that the LR 5.4 MP4 slideshow export includes actual videos that are in the slideshow as well as still pictures.  Since it includes actual videos, it also includes audio.  The LR 4.4 MP4 does NOT include any audio since LR 4.4 only created the MP4 files from still pictures. 
    FYI: I realize now that also exported MP4 Slideshow files of still pictures only from LR 5.3.  Those files also worked fine in PRE 10. HOWEVER, I did NOT include any video files in the 5.3 exported MP4 slideshows.  Instead, I manually inserted each video as separate files in the PRE 10 project timeline. 
    So I ‘m guessing that the problem in PRE 10 has something to do with embedding videos in the LR 5.4 exported slideshows. I see some differences in the files data below, but I don’t know enough to know how they might impact PRE 10.  I know I CANNOT change the slideshow MP4 video export settings in LR 5.4 other than the export size.
    I was hoping I wouldn’t have to insert the videos in PRE 10 projects individually, but I suspect I may have to.
    Does the data below provide some explanation to the problem?
    Thanks again,
    LarryER
    Lightroom 5.4 Video Export
    2014 video
         Lightroom 4.4 Video Export
    2013 video
    Format                                 
    MPEG-4
         Format                                 
    MPEG-4
    Format profile                         
    Base Media / Version 2
         Format profile                         
    Base Media / Version 2
    Codec ID                               
    mp42
         Codec ID                                
    mp42
    File size                              
    2.02 GiB
         File size                              
    965 MiB
    Duration                               
    13mn 13s
         Duration                               
    15mn 31s
    Overall bit rate mode                  
    Variable
         Overall bit rate mode                  
    Variable
    Overall bit rate                       
    21.9 Mbps
         Overall bit rate                       
    8 690 Kbps
    Encoded date                           
    UTC 2014-04-17 03
    8
    52
         Encoded date                           
    UTC 2011-09-10 13
    43
    37
    Tagged date                             
    UTC 2014-04-17 03
    15
    58
         Tagged date                            
    UTC 2012-03-27 17
    46
    41
    ©TIM                                   
    0
    0
    0
    0
    Video
         Video
    ID                                     
    1
         ID                                     
    1
    Format                                 
    AVC
         Format                                 
    AVC
    Format/Info                            
    Advanced Video Codec
         Format/Info                             
    Advanced Video Codec
    Format profile                         
    [email protected]
         Format profile                         
    [email protected]
    Format settings, CABAC                 
    Yes
         Format settings, CABAC                 
    Yes
    Format settings, ReFrames              
    3 frames
         Format settings, ReFrames              
    4 frames
         Format settings, GOP                   
    M=2, N=33
    Codec ID                               
    avc1
         Codec ID                                
    avc1
    Codec ID/Info                          
    Advanced Video Coding
         Codec ID/Info                          
    Advanced Video Coding
    Duration                               
    13mn 13s
         Duration                               
    15mn 31s
    Bit rate mode                          
    Variable
         Bit rate mode                          
    Variable
    Bit rate                               
    21.6 Mbps
         Bit rate                               
    8 686 Kbps
    Maximum bit rate                       
    25.0 Mbps
         Maximum bit rate                       
    32.0 Mbps
    Width                                   
    1 920 pixels
         Width                                  
    1 920 pixels
    Height                                 
    1 080 pixels
         Height                                 
    1 080 pixels
    Display aspect ratio                   
    16
    9
         Display aspect ratio                   
    16
    9
    Frame rate mode                        
    Constant
         Frame rate mode                         
    Constant
    Frame rate                             
    29.970 fps
         Frame rate                             
    29.970 fps
    Standard                                
    NTSC
         Standard                               
    NTSC
    Color space                            
    YUV
         Color space                            
    YUV
    Lightroom 5.4 Video Export
    2014 video
         Lightroom 4.4 Video Export
    2013 video
    Chroma subsampling                     
    4
    2
    0
         Chroma subsampling                     
    4
    2
    Bit depth                              
    8 bits
         Bit depth                              
    8 bits
    Scan type                              
    Progressive
         Scan type                              
    Interlaced
         Scan order                             
    Top Field First
    Bits/(Pixel*Frame)                     
    0.348
         Bits/(Pixel*Frame)                     
    0.14
    Stream size                            
    2.00 GiB (99%)
         Stream size                            
    964 MiB (100%)
    Language                               
    English
         Language                               
    English
    40
    Encoded date                           
    UTC 2014-04-17 03
    8
    52
         Encoded date                           
    UTC 2011-09-10 13
    43
    40
    Tagged date                             
    UTC 2014-04-17 03
    8
    52
         Tagged date                            
    UTC 2011-09-10 13
    43
    Color primaries                        
    BT.709
    Transfer characteristics               
    BT.709
    Matrix coefficients                    
    BT.709
    Audio
    ID                                     
    2
    Format                                  
    AAC
    Format/Info                            
    Advanced Audio Codec
    Format profile                         
    LC
    Codec ID                               
    40
    Duration                               
    13mn 13s
    Source duration                         
    13mn 14s
    Bit rate mode                          
    Variable
    Bit rate                               
    253 Kbps
    Maximum bit rate                       
    318 Kbps
    Channel(s)                             
    2 channels
    Channel positions                      
    Front
    L R
    Sampling rate                          
    48.0 KHz
    Compression mode                       
    Lossy
    Stream size                            
    24.0 MiB (1%)
    Source stream size                     
    24.0 MiB (1%)
    Language                               
    English
    Encoded date                           
    UTC 2014-04-17 03
    8
    52
    Tagged date                            
    UTC 2014-04-17 03
    8
    52

  • Unable to send or receive video chats in messaging to anyone Video option is greyed out.

    In iChat before upgrading to Mountain Lion I was able to open the buddy list and start and receive video chats to Facebook. AIM and Gmail.  Now even though I can send and receive simple typed chats sucessfully when I select my buddies the video feature is greyed out and not responsive.  The only video I can create is Facetime to imessage accounts.

    So after an unbelievable amount of troubleshooting testing and various lab environments to isolate and verify each testing phase in an attempt to resolve this issue, I hit a roadblock and called Apple Support.  I was told that using the messaging application YOU CANNOT directly start or receive video chats to other sites i.e. Facebook, AIM, Gmail.
    While you can connect to these sites for simple chatting, according to Apple Support these other chat providers are refusing to allow video chat coming or going to messaging.  The reason being !!!!!!!!!  and this is just my conspiracy theory talking, but:
    Theory #1
    Now that Apple has integrated into messages iMessage for direct facetime video chat I believe that in order to maintain market share and punish Apple for trying to grow their presence in this realm these other organizations are refusing to allow the new messages program to use the video chat functionality.  This way the customer has to be bothered with deciding which applications to use in order to video chat and it also then drives customers to these sites portals Facebook, Google, AIM, Skype, since from the native applications you are able to still generate the video chat process.
    Theory #2
    Either that or it is Apple's way of driving market share and claiming an enhancement to being able to integrate video into their own messaging while making it so akward to have to move out of the messages application and start individual video chats from the various portal locations that they will slowly work more and more with Apple equipment and friends. Keep in mind IOS6 will allow 4G facetime which will epand the ability to video chat to iPhones, iPads, Macs and with all of this equipment in th world it is a great way to drive traffic and further bring reliance on Apple equipment.
    It is completely unbelievable to me that in this day and age we still have this type of corporate infighting. And for Apple to bring out a "UPGRADED" program that breaks what used to work and has worked for years ichat and claim that this program is one of the over 200 special upgrades in Mountain Lion is a complete lie and more than that is poor business.  You don't create a new program and then throw away years of customer usage and comfort without making sure compatibility exists.  Clearly the native Facetime and imessage components are more important to Apple vs, customer happiness and compatibility to legacy resources.
    Finally, what bothers me the most about this entire issue...........  Apple knows about it and is not publishing this restriction or making available any posts or information on the Internet explaining this issue. Even within Apple itself first level support knows nothing about and this and only after being bounced to multiple engineers did I finally get this answer.  I was even told that Apple is keeping this quiet. So Instead users, such as myself, are busting our heads against the wall, losing hours of sleep and adding untold amounts of stress to our lives, trying to fix what is unfixable.  Had Apple posted this issue and made available their position and why this is not a technical failure, but by design,  I, and I am sure, countless many others would be happy with at least having a resolution and recognizing that this, at least for the time being, is how it is.  Instead Apple has the audacity to not mention this anywhere and worst of all instead of accepting the restriction they actually market and talk about the added benefits of messages vs. the legacy iChat and try to convince us as the end users how much better it is.
    Thanks Apple for your honesty and treating your customers like adults.   Please be sure to lie to me some more and try to tell me how great your upgrade is.  Upgrade by definition means better not worst.

  • Component video codec

    okay awhile back i asked about why the quality setting couldn't be adjusted for the component video codec...not truly answered though i appreciate dick napoli for jumping in...anyway now it's just gone! no component video codec at all. anything else missing??? isn't there a file for what has been changed or fixed in each update? where is that at?

    Many older codecs have been placed in "legacy" status in QuickTime Pro exports and the Player playback preferences. Some for security issues that are real threats and others because Apple is trying to discourage their use to maintain future compatibility with some of these ancient codecs.
    Open the QuickTime Control Panel / Advanced tab and check the box to "show legacy encoders".

  • Lightroom: Capture time for videos imported from iphoto is not showing in metadata

    Hi, I imported all my photos and videos from iphoto to Lightroom recently using the iphoto import plugin.  I think all my photos were imported but I noticed that all my videos have no capture time, so they became grouped together in my collections.  But I think I can still see their capture time in the "grey text" in each photo.  Why did this happen and how do I resolve this issue?  I really want my capture times to be in the video metadata and also want to see my videos in the right chronological order with my videos.   Strangely, videos imported into Lightroom directly from my camera SD card do not have this issue, only the ones imported from iphoto do.  Thanks!

    LR does not properly handle video metadata in general, and in particular it often botches capture time.  Sometimes this works:  Select one video, do Metadata > Edit Capture Time, and then click Change All (without actually changing Corrected Time).  If that sets the capture time to the correct time, then you can select all the problem videos, do Metadata > Edit Capture Time, and click Change All.   If you have a small number of videos, you can manually correct the capture time using Edit Capture Time.
    Please see this thread in the official Adobe feedback forum for more details, vote on it, and add your opinion: Lightroom: Metadata applied to videos in Lightroom isn't available in other applications

  • [Soulved][Media] Videos codecs are not working

    Hello there,
    Recently re-installed Archlinux, and for some reason it will not play any video files with  Totem.
    What I have tried:
    Followed this guide on arch wiki: https://wiki.archlinux.org/index.php/Codecs#GStreamer
    Installed the codec64 package from AUR
    Installed MPlayer (Plays some videos but not all)
    Installed:
    gstreamer0.10-base-plugins
    gstreamer0.10-good-plugins
    gstreamer0.10-bad-plugins
    gstreamer0.10-ugly-plugins
    gstreamer0.10-ffmpeg
    Installed also the 'above' packages from the guide
    Installed MPlayer codecs
    My goal:
    To be able to play any video/codec with Totem Player.
    Also Google dit had not the answer for me when googling the output/notifications beside the advice installing packages that I already have installed.
    Notice: when installing some thing I have this driver related issue: ldconfig: libraries libvdpau.so.1 and libvdpau.so.1.0.0 in directory /usr/lib have same soname but different type.
    -Companion
    Last edited by Companion (2011-09-23 08:59:16)

    My distro was fully updated,
    Its soulved (Thanks to Ioni & BinaryCode @ IRC)
    The problem was affected by the NVIDIA Drivers from www.nvidia.com I un installed it and re installed trough the Repo.
    Fixes were:
    # sudo ./NVIDIA-*.run --uninstall
    -> Reboot
    # sudo pacman -S nvidia nvidia-utils
    $ startx
    # pacman -S mplayer smplayer
    instant fixed

  • Changing video codec for recording

    Hi,
    I am using FMS 3.5 and Flash CS3 (though using action script 2 at the mo)
    What I  have is a simple program that records a webcam and saves the result as an FLV. - Note, I am doing all this locally, NOT over the internet or a local server. FMS is on the same PC as the program.
    OK, all works pretty much ok, apart from 2 things....
    1) The frames per second does not seem to be fixing to 25fps, but instead seems to be around 15fps depending upon which pc I use. I'm using: cam.setMode( 320, 240, 25 ); to set the size and frame rate in flash.
    2) When I get the properties for the resulting flv, it says it is using h.263 codec. Is there a way to change the codec that is used (to say h.264)? Or is this dependent on the version of flash used? ie. would creating it in flash 9 using AS3 give a better quality result?
    Thanks for any help - I'm pretty new at all this so bear with me!
    Tim

    1) For the FPS issue - make sure the camera actually supports 25 fps.  Many webcams only support up to 15 fps.
    2) The encoding in this scenario actually takes place in the Flash Player - the only video codec included in the Flash Player for encode is the Sorenson codec regardless of version of the Flash Player.  You can get higher quality encoding using the Flash Media Live Encoder, but this is a stand-alone application.

  • Lightroom 5.2 running Video (MOV) sometimes gets bogged down with dynamiclinkmediaserer.exe taking u

    Lightroom 5.2 running Video (MOV) sometimes gets bogged down with dynamiclinkmediaserer.exe taking up 88% of the cpu time.  This was a bug in Lightroom 4.  When will it be fixed?

    Running the script by python2 solves it for me:
    su - mythtv -c "nice -n 19 python2 /usr/bin/tv_grab_nl_py --output ~/listings.xml"
    Best regards,
    Cedric

  • Cisco Jabber Video codec negotiation

    Hi,
    I am wondering if there is a way to limit video negotiation to a one specific video codec: I need that to troubleshoot one way video call prb. I am using Cisco jabber for telepresence ver 4.6 with VCS ver X7.2.1.
    Regards,
    YM

    I suggest moving this thread to the TelePresence space; most of the people who understand Movi are monitoring that area.

  • Some troubleshooting videos

    Hi All,
    Our internal team is working on some troubleshooting videos for idea tablets. They maybe helpful for you. Check it out!
    Here's the list, and more to come.
    Lenovo IdeaPad A1-07 Does not power on after charging
    A2107 Cannot to 3G Internet
    IdeaPad Tablet K1 cannot be turned on
    IdeaPad / IdeaTab (Tablet) - Accu Weather APP issue
    IdeaPad Tablet K1 cannot connect to Synchronization Software on PC
    Regards,
    Cleo
    WW Social Media
    T61, T410, x240, Z500, Flex 14
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    How to send a private message? --> Check out this article.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

    Are these videos just posted to admit there are crucial quality issues with these products?
    I don't really see any useful troubleshooting tips.
    A1 doesn't power on, so the solutions are:
    Press and hold power button
    Reboot to recovery mode
    Reboot and factory reset
    If the device doesn't power on, how are any of these options even viable?
    Same with K1, but at least that video says to contact support center.
    I have the A1, K1, and Lynx.  They've all had various issues, and I wouldn't classify any as being anywhere close to the top in their respective category.
    My A1 has been surprisingly solid, but whatever special skin Lenovo has loaded refuses to play any videos that I've encoded - even though they play flawlessly on all my other Android devices (ranging from 1.6 up to 4.2).
    My K1 was supplied by my company as a test unit.  My CIO played with it for a couple of days before handing it over, describing it as a "brick," and a "steaming pile of poop."   It's nearly impossible to keep charged and/or turn on.  However, it does make a nice mirror sitting on my desk.
    My Lynx had too many quirks and issues (charging, touchscreen not working, and screen bleeding) that I decided to return it since I was close to the end of the 14 day return policy.
    Are the quality issues isolated to the tablets?  I keep hearing about Lenovo quality, but that all seems to be isolated to the laptop division.
    I like Lenovo designs and really want to support them, but their tablets don't seem to be much better than Archos (and unforunately that is a bad thing) - good designs and concepts, but poor quality and implementation.

  • Unable to export Quicktime after upgrade from Premiere 7.0 to 8.0 (2014) error "incompatible video codec in preset"

    In the previous version of Premiere Pro (downloaded two months ago) I was able to export QuickTime files with preset HD 720p H.264.  It was very easy to do this in the previous version.
    Upgraded to Premiere Pro 8.0 (2014), no when I attempt to export the same project with the same settings I see error message "incompatible video codec found in the preset. present load failed" 
    When I select Quicktime, the default preset appears as NTSC DV Widescreen 24p.   Attempted to export with this setting, result is a file that plays audio but no video.  
    System is Windows, tried two different computers, including one with Windows 8, same result. Tried Media Encoder, same result. 
    I searched the forums for an answer, the new features page lists these presets as available however they are not working for me.  Nothing else was changed on the computer, only the upgrade to Premiere 8.0 (2014)
    How can I export Quicktime files in the new Premiere Pro?  

    Tech support helped me solve the issue - uninstall QuickTime and reinstall the newer version of QuickTime

  • I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio.  Can you please help and tell me what i need to do. Thank you

    I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio.  Can you please help and tell me what i need to do. Thank you

    Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

  • I would like to use slideshow in lightroom to export my video as a full screen 1920x1080 video with text overlays.  I am using text overlay in lightroom as it reads from the metadata that is easy for me to input in the library screen.  When i export from

    I would like to use slideshow in lightroom to export my video as a full screen 1920x1080 video with text overlays.  I am using text overlay in lightroom as it reads from the metadata that is easy for me to input in the library screen.  When i export from lightroom slideshow and choose the 1920x1080 resolution the end product is a very small video in the middle of a black background.  i have double checked and do not have any borders turned on.  Another option would be to export from the library but lr mogrify does not seem to put text overlays on video either.  Any input would be welcome.

    I dont understand anything you said in your post.
    Do you have a specific question about video production?
    The forums are for individual technical or creative issues that users have with video production. I am sur someone will be able to help you, but and to get a response it is best to ask a specific question.
    Is this about a technical problem you have or something about setting up a web site? If its the latter this is the wrong forum.

Maybe you are looking for

  • How to take back the control from RFC function module to calling program

    Hi, In our system landscape, more than 200 child systems are connected to Solution manager(SMP). I have copied a RFC enabled function module into all the child systems and calling that FM from Sol Man in sychronous mode. Here goes my code in SolMan.

  • Postfix error after update to 10.6.8

    Dear readers and admins After I did update SLS from 10.6.7 to 10.6.8, I got a problem with postfix smtp server. I did google around and found some note, that it is a problem, that a launchd org.postfix.master is running and thath's why the com.apple.

  • Deactivate delta update before deleting the request from ODS

    Hi all, Happy New Year wishes to all. I have a scenario, where I am feeding the data to ODS from flat file and from ODS to Cube. Here ODS is a Data mart. Flat file to ODS full update and ODS to Cube First Initialization and Delta.       I deleted the

  • STEPS in BPM for synchornous.

    Hi, I have to persist one field using BPM for synchonous. Assume it as Empid.  I am getting it from JMS and am sending to SOAP which is a synchornous interface. While sending to SOAP, i am stripping it out and sending, along with the response receive

  • File Save As Other Text  IS NOT WORKING.  Why?

    I have a PDF file with a table and selectable data.   I want to save it as text.   I go to File > Save As Other > Text.  The Save As dialog box opens, I name the file, click Save.  NOTHING.  Absolutely nothing.  Not in the save location.  I repeat th