Lightroom 4.3 problems

After I download images and wish to process them I get a 'This folder could not be found.' message. What is going on with this program????

Sounds like you moved/renamed/deleted a folder from outside of Lightroom.
The first rule is never add, rename, delete, move any File or Folder from outside of Lightroom. Lightroom has no way to keep track of things that are moved by the user via the operating system.
If you are getting this message by clicking on a folder, you will need to repoint Lightroom to the missing folder by right clicking on the folder and asking Lightroom to find the missing folder and then navigating to the folder's new location/name.

Similar Messages

Lightroom 5.3 problems, downloading through Creative Cloud.

Lightroom 5.3 problems, downloading through Creative Cloud. Error 1624
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624

this is from emma at https://blogs.adobe.com/lightroomjournal/2013/12/lightroom-5-3-now-available.html
I had this same error and managed to get around it by running the .msi file that the CC app downloaded to a temp folder on my own. Steps were:
1. Find the location Adobe_Lightroom_X64.msi (in a a temp folder)
2. Run it and install (serial number was already pre-filled out)
3. Restart the CC desktop app
It then appeared as installed under ‘Your Apps’ and works as usual.

Lightroom 4 color problem

I imported tiff images into Lightroom 4 that were scanned by DigMyPics.com. The color of the images look good on the Windows 7 photo viewer. It looks horrible in Lightroom 4. My monitor is callibrated, the import develope setting is set to "none" , the box is unchecked "apply auto tone adjustments". I think that the windows viewer is showing the accurate color of the scan and LR is not. I don't think DigMyPics would send this awful color. What could the issue be?

monitor NEC 2690 wuxi
eye-one display 2
Original message
From: twenty_one
To: [email protected]
Received: 2/10/2013 12:30:42 PM
Subject: lightroom 4 color problem
Re: lightroom 4 color problem
created by twenty_one in Photoshop Lightroom - View the full discussion
Yes, that certainly looks like a problem with the Lightroom rendering. Skin tones and red in general is clearly off, while Windows Photo Viewer looks good.
I'm almost certain this is a problem with the monitor profile. As troubleshooting, try to set sRGB as monitor profile (or Adobe RGB if your monitor is wide gamut), and see if the difference persists. But try to recalibrate first.
What calibrator and what monitor?
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"Lightroom has encountered problems reading this photo."

***** UPDATE July 17, 2013 @ 9:16 am Central Time (UTC -06:00)*****
After Creating a fresh catalog I have been able to clarify the issue a bit. This error appears to only show up in Folders exported as Catalogs. Particularly when I try and open that exported catalog.
I suspect there is a problem with the way Lightroom 5 is exporting these catalogs. I didn't have this issue with LR4.4, but it shows up any time I export a folder as a catalog within LR5, regardless of whether or not it is exported from an upgraded catalog or a fressly created catalog.
It looks like fixing the problem is going to be time consuming, but not impossible. So far I have confirmed that these files - reported as throwing this error by Lightroom 5 ("Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo.") - can be imported into a new/existing catalog by multiple methods without carrying over the errors displayed in the exported catalog.
This is frustrating and adds additional steps to my workflow, but isn't undoable. Of course it would be nice if LR5 worked as correctly and exported folders as catalogs without throwing errors when those new catalogs were opened...
Is anyone else seeing this problem when they open catalogs created by "exporting a folder as a catalog"?
***** Original Post *****
I'm really confused. I am consistently getting this message on certain exports, but not others...
When it happens:
1) "Export this Folder as a Catalog" from a specific folder within my Working Catalog
Select the location
Select "Export negative files"
When I open the NEW Catalog - ALL the photos reflect this error message: "Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo."
When I go to the Develop tab it displays "There was an error working with the photo" over the photo, but I can edit it... When I close the catalog and re-open it, the changes don't reflect UNTIL I go back to the Develop tab, then the thumbnail will reflect the change. But the system still insists that it has a problem with the file...
2) The same thing happens when I export the file from my Working Catalog as an image of the same format - be it tif, dng, or psd, or RAW files. Not sure what I was refering to here (can't duplicate today - July 17).
When it doesn't happen:
When I export the file to the auto import folder for my Portfolio catalog (original format). This seems to work...
Why am I so confused? Because all of these catalogs are located on the same drive (which is different than the drive my Working Catalog is on). When they are auto imported to my Portfolio catalog they seem to work, but everything else throws an error sinse I upgraded to LR5!
My System:
Windows 7 Pro SP1 (fully up to date) 64-bit
Intel Core i7 CPU 950 @ 3.07GHz
Installed RAM: 12.0 GB
My Lightroom 5 Working Catalog doesn't seem to be having any problems...
This problem is frustrating enough that I may go back to LR4. I can't have my archived files compromised...

Suggestion to all who encounter problems like this: if you've installed 3rd party memory cards (ram), go back to your original ram, or at least the brand of ram that your computuer came with.
Long story, short:
I had the same error message in LR5. It only happened with several images in a given import. If I deleted all of the images from the import and reimported the images, a different set of images would have the error message. The images that originally had the message would no longer have the problem. I deleted and reimported several times while observing the same behavior.
Not only did lightroom give me issues, but Bridge had problems reading the files, and the previews of the problem images would not show up in Finder (Mac speak). This ruled out, to me at least, that it was a software issue. I went out and purchased a new card reader and had the same problems. I tried a different card with different images and got the same problems.
After I contacted Adobe, they had me upload two files with the error, and they said the files were corrupted due to faulty hardware. I took my mac book pro (13in early 2011 w/ 10.7.5) to the apple store and they ran a diagnostic test amoung other test and we came up with nothing. Everything seemed to be good on the hardware side. After some research the Rep. asked me about my ram (memory cards). I had in the past installed two 3rd party cards to boost my ram from 4GB to 8GB. The rep. suggested that I go home and test the issue with the original ram my computer came with before we go any farther. So far, I haven't had any issues.
I hope this helps,
Josef

Lightroom Preview Cache Problem

I am running Windows 8.1. When I start Lightroom 5.3, I get a dialog saying "Lightroom encountered a problem reading from it's preview cache and needs to quit." Tried reinstalling. Can't get past this.

Agree about deleting previews. This doesn't cause any problems. If Lightroom can't find a preview when it wants one, it simply recreates it. The only penalty is that accessing images in Library Module may be a bit slower for a while.

Lightroom Corrupt Catalog problems- Help!

Lightroom Corrupt Catalog problems reading/writing from disk when attempting to repair - Help! I have my LR box in hand and my product keys and license info but can't find the disk. I'm assuming this is the only way to repair. Suggestions, Comments are welcome and appreciated.
Thanks in advance!!!

Corrupt catalog will not be fixed by re-installing the Lightroom software (although if I were you, I'd still find that disk!)
If I were you, I would first check a recent backup of your catalog file, and see if that will open (double-click on it in your operating system). If that opens properly, I would just use that file.
If it doesn't open properly, then one trick that sometimes works is to open a blank catalog in Lightroom, then File->Import from Another Catalog and point to the catalog file.
And if that doesn't work, please write back with a lot more details, including operating system, version of Lightroom, and much more detail abou

Please help with strange monitor/Lightroom 4 interaction problem

I bought a Dell Ultrasharp U3011 yesterday, and I'm now facing a very strange problem. It's sort of related to the common discussed issue of Lightroom's color management, but there is a twist here. I'll explain.
The monitor I had been using (and still have) was a Samsung SyncMaster 244T. I had no problems at all with it.
With the U3011, I've run into this problem:
-When I view files in Lightroom 4, the colors are muted and contrast low. The same files seen in Xnview, ACDSee Pro (with the color management turned off), Digital Photo Professional (colorspace set to sRGB), are much more vivid. In Photoshop, if I use the default color setting, it looks muted like Lightroom (I'm guessing because Adobe products have default color profile set to ProPhoto RGB), but if I set the color profile to the monitor's profile, it becomes vivid and matches the other software I mentioned. If I use any other profile such as sRGB IEC81966-2.1, ProPhoto RGB, Adobe RGB, etc, it doesn't match the other software I mentioned. This is strange because the other ones match each other because they are set to sRGB, but in Photoshop, even if I set the color profile to sRGB, it still doesn't match.
-In Lightroom 4, even if I use Soft Proofing, nothing changes. It's as if Soft Proofing is broken--it doesn't do anything, no matter what color profile I choose.
-Now, here's the twist. I didn't have any of these problems when I use the 244T. This leads me to assume that the problem is how the U3011 is interacting with Lightroom. I did a quick comparison of opening up the same image on both monitors in ACDSee Pro, and they looked identical. (At this point, I had the U3011's preset set to sRGB. This is the only preset that makes the U3011 look identical to the 244T).
Next, I did an experiment, and I was very surprised by what happened. This is what I did:
With both monitors as a dual display setup, I turned on Before/After comparison in Lightroom (made sure both version had the same setting and look identical by copying the After's setting to Before). I then moved Lightroom's window so that one photo is seen on the U3011, and the other shows up on the 244T. And OMIGOD, they looked different! Why is this happening? I've already established that the same image looks identical on both monitors when viewed with ACDSee Pro, but in Lightroom, they looked different on each monitor.
And then things got even more weird. When I dragged the Lightroom window fully to one monitor or the other, Lightroom actually started changing the colors right before my eyes as it responded to which monitor was displaying which photo! Lightroom was somehow interacting with the monitor in real-time. So if the Before looked muted on U3011 and the After looked vivid on the 244T, when I drag the whole window into 244T, the muted Before will stay muted for about a second or so, and then it'll suddenly change and become identical to After. And when I did the reverse (drag the window into U3011), the reverse also happened--the vivid After will stay vivid on U3011 for about a second or so, and then it would suddenly change and become muted. Lightroom was identifying each monitor's color profile setting and changing the images according to which monitor was doing the displaying, and when the images were split between the two monitors, Lightroom was slitting them into two different settings to match whichever monitor is displaying which side.
So what the hell does that all mean, and what can I do to get Lightroom to display the photos so that they look the same as on all the other software I mentioned (so I don't have to play the guessing game of editing the images, export them out to other software to check how they turned out). Also, remember that I didn't have this problem with the 244T--Lightroom displayed the photos the same way as the other software I mentioned. The problem right now is that the U3011 is somehow causing Lightroom to display the photos differently, and no color profile presets in the OSD control can make them match.
I need to solve this problem, or else my last resort would be to return the U3011 and try another brand/model and see if that helps.
Any ideas?

Yes, that's basically sensible advice you got there (but I was more succinct ).
An important point that was mentioned over there is that you must not confuse document/source profile with monitor profile. They are both links in the color management chain, but they serve different purposes. The document profile defines the colors in a standard color space. The monitor profile describes the monitor's own native color space - its response to the RGB numbers it's fed. So one is translated into the other, by the application on the fly, through a normal profile conversion, and that way the colors appear on-screen as intended.
If those two profiles/color spaces are roughly similar, as they would be in the case of an sRGB document displayed on a standard gamut display - then you can get by without color management. It won't look too far off. But a wide gamut monitor changes the rules, because its native color space is not similar to sRGB, it's much closer to Adobe RGB.
Anyway, this is what color management is about. Any profile can be translated into any other. So in this context it doesn't really matter what color space the document is in - as long as you have a good monitor profile it will display correctly (within practical limitations). Lightroom is a sort of special case because its internal working color space is not one of the standard ones, instead it's a modified ProPhoto space with linear gamma. But the basic principle is exactly the same: source profile > monitor profile.
Just to go a little more in-depth while I'm at it: When you calibrate a display you actually do two separate things. You first calibrate it to a more or less standardized response. But that's just a linear one-dimensional correction. It does nothing about how color is actually reproduced, how red is red for instance. The calibration is global and affects everything system-wide because it's read into the video card or monitor hardware.
Then, once calibrated, a monitor profile is made. This is a full, complete and accurate description of the monitor's behavior, in three-dimensional color space. The precision level is much higher. This profile is used, by color managed applications like Lightroom and Photoshop, to display the image.
Other applications that are not color managed will simply ignore this profile, and send the RGB numbers straight through to the display, unmodified. With a standard gamut monitor (and an sRGB document) the difference won't be too dramatic and you may not notice it unless you look closely. But a wide gamut monitor will make the difference jump out immediately.

Lightroom 5.7 problem after installing Creative Cloud Photoshop 2014 Trial.

My Lightroom was working fine earlier today. However I wanted to edit some photos from my new Fuji x100T in Photoshop. When I tried to go into my CC 5 Photoshop, it wouldn't load the photos because my Camera Raw Plug-In wasn't up to date and when I tried to update it, it wouldn't update it for CC5 past the version I already had which is 6.7. So I broke down and downloaded the Photoshop CC 2014 trial so I would have the most recent Camera Raw Plug In. After installing it, I tried to open Lightroom and got the message: "Configuration Error. Pleas uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help and mention Error 5. I have never had to uninstall a Lightroom version to be able to install an upgrade and I am concerned about losing information (presets, ratings,Maybe photos) if I do. Not sure why I am getting this message for a program which was working perfectly up to the moment I installed the CC Photoshop Trial. Help! I have work I need to do in Lightroom (and Photoshop) tonight and it is a big problem that I can't use Lightroom.

Hi Jeff,
Thank you for your reply.
No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
Joanna

Adobe Photoshop Lightroom 3.4 Problem

Hi,
I have windows 7 ultimate installed on my system.
The problem that I am facing is..when I export images from Adobe Photoshop Lightroom 3.4, I can not use the folder to which I have exported the images.
Explorer.exe starts using more than1.5Gb RAM. And system becomes unresponsive.
Please let me know what can be the issue.

What are your export settings? Type of file, quality, dimensions, etc. I don't know that this will solve the problem, but have you considered updating to Lightroom 3.6? It's a free update. The only thing that would be better would be to move to Lightroom 4. But that is your choice, of course.

Lightroom 4.1 problems with book publishing at Blurb

I've done a travel book using the Lightroom 4.1 bookmaking function with Blurb. This has been a major headache. The book is large landscape (13 X 11 inches) with a hardcover image wrap. It is 124 pages on Proline Pearl Photo paper. There are 412 images. Once the book was created I took the time to resize all images to their use in the book to keep the book file to Blurb under the 2 geg limit. It turned out to be 1.1 geg.
I created the book in Lightroom without too much trouble. Replacing each image with the smaller duplicate was a pain. Unfortunately Blurb can't deal with my Lightroom 4.1 book file. They've spent a significant amount of time trying to figure out the problem with this book file. With the book completed I tried to upload multiple times. The images and pages uploaded ok. It would then stall out and give a server communication error after 3 or 4 hours had passed. There are evidently some problems with Blurb and Norton, so I turned that off, with no success. I exported the book as a pdf file, trying to get around the server upload issues. Unfortunately the only choice of pdf version in Lightroom is 1.6. Blurb only works with X-3, so that did not work.
After extensive discussions with Blurb individuals I exported the book as a catalog. This was sent with the images and the .lrcat file to Blurb's drop box.
The information below is their email back to me after Blurb worked with the Lightroom book file.
"Thanks for your patience.
I was able to open your book project without any issues in Lightroom - unfortunately, I wasn't able to upload it to your account or even export it as a PDF or JPG. As a matter of fact, you had more success with it, as the files never even went through the render process for me. To troubleshoot this, I tried the following:
- deleting the cover images/text and choosing a new cover layout.
- deleting the first half of the book project.
- deleting the second of the book project.
- deleting all pages of the book, added 20 blank pages, removed the cover image.
- renaming the project.
- duplicating the project, then renaming it.
After each of these, I tried exporting to PDF and uploading to Blurb, but I had no luck. Unfortunately, it seems that your Lightroom book project may have some sort of corruption in it and that your best bet is to contact Lightroom support directly from the link below. They should have more detailed information on helping you with this problem, as Blurb only handles the actual printing of your file.
http://www.adobe.com/support/imaging/supportinfo/
I'd be interested in hearing what you find out.
I apologize again for the inconvenience."
I appears to me at this point that using Lightroom 4.1 for book production is a lost cause, and it appears to be a Lightroom problem. Do others have these issues also. My plan now is to manually redo the book with the resized images using Blurb's own software. This has been an painful education and my one major disappoinment with Lightroom.
--Gerry

Just got off Adobe Live Chat. A quick summary is contact Blurb. How is that for a run around. This is a major disappointment with Adobe support.

Lightroom 4 email problem

Looking for help with problem with trying to email a photo from lightroom 4. I have validated the email address in the manager. Testing by trying to send one photo via "export" with a preset as per info on a you tube video from reliable source of presets for email with Lightroom 4. The message "failed to send email" is what I am getting. The task bar looks like it is working and then the darn message keeps coming up. Not sure what I am doing wrong? I can save to may desktop and then email the photo but that is an extra step I do not want to do.
I appreciate any help.....getting very frustrated with Lightroom...
Thanks

If you have an email client like Outlook you can set up the export preset so that the program opens automatically. You then simply select a contact and click the send button. Otherwise check the server proxy settings are correct by visiting the site of your provider. Further info here:
http://help.adobe.com/en_US/lightroom/using/WS2bacbdf8d487e582725869a713414c552c0-8000.htm l

Lightroom 4 book problem

Hi, I just paid for Lightroom 4 after running out my trial and discovered a problem in the book module. I was editing a photo in CS5 and the book went squirrelly. Duplicated parts of pages and inserted them overtop of others which deleted the original pages . When I started replacing the photos they would show for about 10 or 15 seconds then disappear. When I click on the blank page, the film strip goes to the photo I wanted in there but it's not visible in the book page.
I downloaded the patch, rebooted my Mac and the same problem occurs. Anyone know the fix? iMac, 4 gigs RAM, importing jpegs from external drive but exporting them first from iPhoto.
Ben

Please notify Blurb with your complaint. They will respond, however it may be slowly during the holiday season.
I'm not defending Blurb in the slightest as I have ordered the same book three times now and am waiting on a single good (read correct) copy. They have at least admitted fault and credited my account for the charges. I hope to some day have a "good" copy of my book. The last one I ordered is being shipped to a relative some 2,000 miles from me and I won't know the condition of the book until after the holidays to see if it was printed correctly. Had to take the chance as it was intended as a present. Can only hope they got this one right!
But do contact them via customer support and give them a chance to make good. They offer everyone that option!
Good luck and keep your fingers crossed for me...
Stumped

Lightroom 4.4 Problems

I updated from Lightroom 4.3 to 4.4. When I'm using vibrance or saturation in the 'Develop' mode then switch back to 'Library' mode I loose all the Vibrance I just added to the photo. I can even blow out the colors and when I go back to Library mode I loose almost all of it. Especially the yellows. I've spent hours trying to fix this issue. I shoot RAW photos with a 5D mkiii and I have a feeling it's something wrong with the RAW converters. Why the heck is this happening?? I've looked through and through the settings and the internet and can't seem to find a thing about this issue! Help!

I too have the same problem. I've assumed my download has been corrupted in some way so have tried downloading many times again.
I now have 6 separate downloads (filename Lightroom_4_LS11_win_4_3.exe, size 808,970,536) but all of them fail with the same message: 'A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder'
I've tried downloading on a different computer and with Internet Explorer 8.0. I've also tried downloading from FileHippo instead of the Adobe site. In every case I've ended up with the same size file albeit one which won't install and which gives the same error message!
My system has Ligthroom 3.6 installed and I want to upgrade to 4.3.
I thought the installer may have found some error on my system which caused the installer to choke so tried installing on another system which doesn't have Adobe software installed. I've also tried extracting to many different folders rather than the default desktop location. I've also run chkdsk on my system (thinking my hd may have had errors) and have disabled virus scanners before running the installer. Also checked properties and made sure the block button is deactivated.
Each computer I've attempted to install to is running 64bit Win 7 with SP1.
Is there any location where I can download the component bits separately? Can someone share their dropbox folder?
Thanks for any help...

Lightroom 4 - Catalog problem?

I recently installed Lightroom 4.0 on my new Windows 7 Home Premiun SP1 (64 bit) computer and imported my Lightroom 3.6 catalog into a Lightroom 4 catalog.
I have two problems which may or may not be related.
First:
While working in the Library, adding key words, etc., Lightroom will suddenly report in the current photo "The file named "xxxx (either .mrw or .jpg)" is offline or missing". On viewing the folder listing in the left-hand pane, all of the folders display with a "?". They did not do so moments before.
Second:
My LR4 import path is C:\Users\Bain\Pictures\My LightRoom.
However, Lightroom is displaying the folders imported since the upgrade as if they are in the root of C:
When I view the folders in Windows Explorer they are displayed properly in the My Lightroom folder.
I'd apprecaite any suggestions or help in resolving these issues.
Bain

Thanks for your reply Brett
Let me clarify the issue of the Missing Folder.
1.       The Lightroom 4 folder listing is normal
2.       While working on a photo in a folder I receive the "The file named "xxxx (either .mrw or .jpg)" is offline or missing" message.
3.       All of the folders in the folder listing are displayed with the question mark “?”.
4.       This issue has occurred multiple times.
I worked in Lightroom until I was able to recreate the “offline or missing” message, and all the folders in My Lightroom displayed ‘?’
I followed your instructions, right-clicking on the folder the error occurred in, selecting Find Missing Folder and browsing the folder location, the folder view flickered, but all folders continued to display ‘?’.
While I was typing this, the folder listing in LR ‘refreshed’ and the folders no longer displayed ‘?’
As you can imagine this is extremely frustrating.
Bain

Lightroom Flash Gallery Problem

I created a flash web gallery in Lightroom and added it to
dreamweaver cs3. When I opened the gallery index page to review and
adjust in dreamweaver I got a message saying I needed to have Flash
Player installed in my browser (It was) and scripting available for
safari (it is). Could not get past this issue.
When I used the same lightroom gallery only as html I had no
problems editing and posting the index page and gallery to the web.
Is there something I'm missing? Is this a Lightroom or
Dreamweaver or wombat problem?
Wally Wombat

For some reason Dreamweaver won't support Flash in the program itself or something like that. I went through the same thing once. I dont remember trying it but you could open the index page and hit the live mode button and maybe it'll pop up how it should. But if you uploaded it to the actual site and went to it in a browser i'm pretty sure it would look normal. And I was just wondering...but how did you get your html gallery to load up on your website? i'm having the impossible difficulty of achieving that. I paste the gallery folder into the site folder and i try to change links and html documents so they all correlate but i still get the 404 error when i try to go to it in the browser. I semi-succeeded one time by moving the index.html files out of the gallery folder with the other html pages that i had but then since they weren't in the folder some of the stuff in the gallery did not work in the browser. So if you have time I'd much appreciate some help!

Lightroom 4 import problem

Recently, when I import photos in a folder into Lightroom 4 it adds the folder under the Macintosh HD hard drive instead of under the parent folder/sub-folder structure in User/Pictures. This happens whether I move the folder at the same time as import or whether I move the folder first and then just import by adding the photos to the catalog from the existing folder structure.
The destination folder should be users/[user name]/pictures/[user name] library. But when I import, it creates a new parent folder with the same path instead of dropping the folder into the existing parent folder.
When I try to move the folder within Lightroom 4 by dragging and dropping to its proper destination a pop up window says a folder already exists - ie the one from which I am trying to import, and it won't let me move the folder as a result.
This is a recent problem. Before everything worked fine. I am running Mac 10.7.5.
Any suggestions much appreciated.

Just a note. I got the Windows updates last night. I was able to import this morning so I don't know if the updates are the problem or not. Is there anything else that you changed on your system?

Lightroom 4.3 problems

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