Lightroom 4 full version

I purchased Lightroom 4, full verison, in the box, still factory sealed. However upon install, Adobe tells me the serial number is in use by another owner and is for CS4, not lightroom. Since it is the full retail box, still sealed in cellophane, how can it be wrong? All the documentation says Lightroom 4.
This does not bode well for Adobe quality and customer service.
Any one have any ideas? I am using a Windows 7, 64 bit machine. I had tested the trail version for a while, and then installed it and restarted the computer. I liked the program, so I purchased it online. However, it is now useless to me.
Assistance would be appreciated.
Kylie

Where did you buy the software from?

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