Lightroom 4 purchased through Apple App store does NOT have a serial number - cannot upgrade to lightroom 6

I am trying to upgrade from Lightroom 4.4 to Lightroom 6 on a Mac running OS X (Lion).  I have purchased Lightroom 6 as an upgrade (as I am running Lightroom 4).  The Lightroom 6 installer continues to indicate that it cannot find a "qualifying product" and asks for a declaration of the Lightroom product installed and its serial number.  I am currently running Lightroom 4 purchased through the Apple App Store in 2013; according to all the information I can glean regarding this product... it does not have a serial number (if it was purchased through the Apple App Store).  Does anyone have an idea on how to supply a valid serial number for the Lightroom 6 installer?
iMac running OS X 10.9.5
Adobe Lightroom 4.4 (purchased in 2013 through Apple App Store)
Adobe Lightroom 6 (purchased online as an upgrade from Adobe Lightroom 4.X)
Any help would be appreciated.
Thanks,
Bruce

As I said in the post, a serial number was not necessary to install it; the Apple downloadable version doesn't seem to be serialized.  I have not uninstalled Lightroom 4; it is still running, but apparently in its present form it doesn't provide a serial number for the Lightroom 6 upgrade to use. 

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