Lightroom 5.6 stops working when I click Help Lightroom Online...

I recently installed Lightroom CC 5.6 64-bit for the first time, in Windows 7, and the very first menu item I clicked (Help > Lightroom Online...) caused the following error to happen. (see photo, below).
Any suggestions on how to make this problem go away?
The issue is 100% repeatable, and forces me to close and re-open the Lightroom program each time. I have not yet tried all of the other functions to check their behavior, except for Help > Lightroom Help... which worked as it should.

No help with those. Actually I tried same thing on my HP Envy Laptop and it gives slightly different response. This is a screenshot after clicking.
I wonder why someone indicates this "correct answer" cos there is not yet my respons of solving this problem? In both computers I only use Administrator account and Lightroom still continues this behavior even if I got fresh account. And ofcourse that can't be a solution in problem witch does not repeat any other application.
Regards
Sami

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