Lightroom 5.7 Installer Fails on Win 8.1 - Windows compatibility reports incompatible

Have had a case open since 15.2 and getting nowhere (0186366824). Was wondering if anybody here has encountered this issue and resolved?
New PC, clean install of Windows 8.1. My old 3.6 version of LR returned an installer failure and was advised it was incompatible and I needed to upgrade. 5.7 now behaves the same.
To date I have been instructed to downland full versions of LR - 5.5, 5.6 and 5.7. All fail at the installer running as Admin.
The last direction from support was a little scary considering I own numerous Adobe products:-
Please follow these steps to remove all Adobe folders from your computer and then retry to install it back:
Remove Adobe Folders:-
> C:\Program Files\Adobe*
> C:\Program Files\Common Files\Adobe*
> C:\Program Files\Common Files\Macrovision Shared
> C:\Program Files (x86)\Adobe*
> C:\Program Files (x86)\Common Files\Adobe*
> C:\Program Files (x86)\Common Files\Macrovision Shared
> (Hidden) C:\ProgramData\Adobe*
> C:\ProgramData\FLEXnet
> C:\Users\<user_name>\AppData\
Roaming\Adobe*
> C:\Users\<user_name>\AppData\Roaming\com.adobe.*
> C:\Users\<user_name>\AppData\Local\Adobe*
> C:\Users\<user_name>\AppData\LocalLow\Adobe*
> C:\Users\<user_name>\AppData\Local\VirtualStore\Program Files\Common Files\Adobe*
Remove Adobe folders:-
Registry Editor (Type "Regedit" in Run windows)
> Go to Hkey Local Machine\Software\Adobe
> Hkey Current User\Software\Adobe
Now install Lightroom 5 from the below mentioned link:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5741
And then Enter the serial Key of Lightroom 5 and then Lightroom 1
It will install and activate the product.

Thank you very much.
I did uninstall Adobe Air, Adobe Reader XI and another Adobe product, rebooted, and after this the installation was possible with no problems!

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Action ended 11:01:31: InstallExecute. Return value 3.
MSI (s) (80:20) [11:01:31:967]: User policy value 'DisableRollback' is 0
MSI (s) (80:20) [11:01:31:967]: Machine policy value 'DisableRollback' is 0
MSI (s) (80:20) [11:01:31:967]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1167480879,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
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MSI (s) (80:20) [11:01:31:967]: Executing op: ProductInfo(ProductKey={6FA0CE18-E1AB-4CA2-B552-03D16516E174},ProductName=Microsoft System Center 2012 R2 DPM Protection Agent,PackageName=dpmra.msi,Language=1033,Version=67241141,Assignment=1,ObsoleteArg=0,,,PackageCode={099BF2C9-F0C7-42F5-A19E-4C270259DD8A},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (80:20) [11:01:31:967]: Executing op: ActionStart(Name=_RollbackAddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D,,)
MSI (s) (80:20) [11:01:31:967]: Executing op: CustomActionRollback(Action=_RollbackAddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D,ActionType=1361,Source=C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll,Target=RemoveCatalog,CustomActionData=C:\Program
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MSI (s) (80:CC) [11:01:31:983]: Invoking remote custom action. DLL: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll, Entrypoint: UninstallDpmFilter
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2B6C 0240 12/22 07:01:29.097 10 main.cpp(144)   WARNING Failed: Hr: = [0x00000000] DetectDPM: completed
2CAC 16F4 12/22 07:01:29.331 10 main.cpp(144)   WARNING Failed: Hr: = [0x00000000] DetectDPM: completed
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2CAC 3350 12/22 07:01:31.795 10 main.cpp(2323)   WARNING Failed: Hr: = [0x80070424] : Encountered Failure: : lVal : (HANDLE)(schService = OpenServiceW( schSCManager, strServiceName.PeekStr(), (0x00010000L) | 0x0020
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2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3586)   WARNING Failure in getting members of local group DPMRATrustedMachinesGroup
2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3587)   WARNING Failed: Hr: = [0x800708ac] : Encountered Failure: : lVal : (UINT)status
2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3634)   WARNING Failed: Hr: = [0x800708ac] CleanupDcomLaunchPermisions failed
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2CAC 2B78 12/22 07:01:31.811 03 dcomutils.cpp(946)   WARNING DeleteLocalGroup: NetLocalGroupDel returned errorcode 2220
2CAC 2B78 12/22 07:01:31.811 03 dcomutils.cpp(946)   WARNING DeleteLocalGroup: NetLocalGroupDel returned errorcode 2220
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2CAC 2B9C 12/22 07:01:31.858 06 bootstrapmsihelper.cpp(833)   WARNING Failed: Hr: = [0x8004100e] : Encountered Failure: : lVal : pLoc->ConnectServer( _bstr_t(L"root\\mscluster"), 0, 0, 0, 0, 0, 0, &pSvc
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2CAC 2068 12/22 07:01:31.936 10 main.cpp(3517)   NORMAL The Distributed COM Users group name = [Distributed COM Users]
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2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(981)   WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(1002)   WARNING Failed: Hr: = [0x80070002] QueryFileVersion for filepath[C:\Windows\system32\drivers\dpmfilter.sys] returned
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(1009)   NORMAL Hr: = [0x80070002] QueryFileVersion returning
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(874)   NORMAL dpmfltr is not present
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(908)   NORMAL Increasing IRPStackSize
2CAC 27E0 12/22 07:01:31.967 10 setupdpmfltr.cpp(597)   WARNING Failed: Hr: = [0x800706f7] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 27E0 12/22 07:01:31.967 10 setupdpmfltr.cpp(611)   WARNING Failed: Hr: = [0x800706f7] Dpmfilter AddCatalog failed
2CAC 3048 12/22 07:01:31.983 10 setupdpmfltr.cpp(753)   WARNING Failed: Hr: = [0x800706f7] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 3048 12/22 07:01:31.983 10 setupdpmfltr.cpp(762)   WARNING Failed: Hr: = [0x800706f7] Dpmfilter RemoveCatalog failed
2CAC 2518 12/22 07:01:31.983 03 miscellaneousutils.cpp(587)   WARNING Couldn't delete the Reg Key "ForceFixup"
2CAC 2518 12/22 07:01:31.983 03 miscellaneousutils.cpp(583)   WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : reg.DeleteValue(L"ForceFixup")
2CAC 313C 12/22 07:01:32.029 10 main.cpp(1951)   WARNING Failed: Hr: = [0x80070426] StopService failed for service[DPMRA] and returned

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"alice wang" <[email protected]> wrote:
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