Lightroom 5 compatibile with CS5

I've loaded Lightroom 5.2 and when I send a raw file to CS5 a message pops up "Lightroom may require Camera Raw 8.2 for compatibility". I attempted to download 8.2 and it said I needed Adobe Application Manager, which is part of the cloud and is not compatible...Has anyone else run into this?

Camera Raw 8.2 is only compatible with Photoshop CC and Photoshop CS6 (on a limited basis). It won't do you any good to get the application manager because it won't work with what you have. Your best option is to allow Lightroom to render a copy with Lightroom adjustments and send that to Photoshop.

Similar Messages

Lightroom 5 with CS5 Suite

I use the CS5 Design Standard Edition.
Now I thought about using Lightroom additionally, and acquire it.
I have read that Lightroom works with Camera Raw in Version 8.
Camera Raw in version 8 can not be applied to CS 5. But I do not want to update my CS5.
What can I do now? Should I use a prior version of Lightroom? Proposals for solutions would be reuqested and very much appreciated.

Hi Christian,
You can have Lightroom 5 installed alongside CS5, but opening RAW files in Photoshop from LR will be problematic.
You can get around this by choosing "Render using Lightroom" when you open it in Photoshop:

Compatibility issues with mac OS - Lightroom 4 works where CS5 won't

Hope someone can shed some light on this issue...
I tried installing Lightroom 4 on Mac OS 10.6.1 (which is currently running CS5 without issues) but the specs call for OS 10.6.8 or later (10.7). When I updated my OS to 10.6.8, none of my CS5 apps work! They encounter launch errors - InDesign, Illustrator, Dreamweaver... only Photoshop seems to work. So, I reverted back to OS 10.6.1 and all the programs function. Is Adobe working on a solution to fix this issue? I see with the forums that several other users have noted the same issue with CS5 not working in the OS 10.6.8 environment. I don't want to upgrade my OS just to have Lightroom function, but none the CS apps. I was thinking of partitioning my HD to load both OS, but that shouldn't be the workaround. I am very disappointed that I've purchased Lightroom 4 and now am unable to use it due to compatibility issues with the OS with the rest of CS5.0.

Pixelzboy are you receiving any specific errors when launching your applications under 10.6.8? CS5 should work just fine with 10.6.8 as well as 10.7.3. You may also want to post to the product specific forums with your launch errors as the users in those forums will be more familiar with troubleshooting steps specific to those products.

Strange window behavior with CS5

I have begun experiencing strange behavior with PS CS5. I should begun with the machine configuration: 2.66GHz iMac (8,1) Intel Core Duo with 4GB RAM and OSX 10.6.6, Radeon HD 2600 Pro graphics card. The initial symptom showed up suddenly as an inability to display an image window; that is, I could open PS normally, everything would show up properly, but when I opened an image file of any sort, there would be no image window. Other cues indicated that the file was open; for example, the window menu would show it selected, and the layers palette would show the file's layers.
It did not seem to matter what type of file was involved: PSD, JPG, TIF, whatever. Occasionally, this behavior would begin during a session. Sometimes it would happen right off the bat. Sometimes, stopping and restarting PS seemed to clean things up; other times, this had no effect. After messing around quite a bit with different permutations and combinations, all I could say was that the problem was random.
I might add that I've had PS CS5 on this machine pretty much since it was announced, and had not had problems with it before. So this issue came along quite suddenly a couple of weeks ago. This was a little after I'd installed an update for Nik's Viveza 2; and I began to suspect that. Although why Viveza should do such a strange thing was odd, and Viveza was never part of the files I was experiencing issues with. Anyway, I went back to an earlier version of Viveza and the problem persisted.
Since I run Time Machine, I also went back to versions of the entire PS folder from a month back, and found the same problem. Along the way, I experimented with the files I was using with PS CS4 & CS3, which I also have installed on this machine. These two versions of PS run perfectly well. At least the CS4 version has precisely the same plugins as the CS5 folder, and this seems to discount the potential problem with plugins.
To be sure about CS5, I completely deactivated, deinstalled, and reinstalled it. The same issues occurred. Now, I have to admit that I let PS run its update process so that I brought it back to the most recent version in this step of my troubleshooting. So, I can't be certain that the issue isn't with some update of CS5.
I might add that I have been running CS5 in 32-bit mode, for compatibility with certain plugins. This may or may not be an issue, since I have limited experience with running in 64-bit mode. At this point, I should add a bit more about the confusing behavior.
While messing around with CS5, I also suspected the GPU support, since my problem had to do with windows. When the problem presents itself, the usual cycle through window views that you get by pressing the "F" key seems to get messed up. In particular, the "F" key doesn't work at all. Next, if you use the View menu to select different views, the full screen with menu bar view will often have garbled pixels, while the full screen view will show a blank grey screen. Then, cycling back to a window view will show a window with blank grey contents. This is interesting since the starting point was no window at all; but going into full screen and then back will produce a window with bogus contents.
Now, the next strange thing, having to do with the GPU, is that CS5 often fails to recognize the Radeon HD 2600 card. Oddly enough, it did originally. And I had it running in Basic mode. However, CS4 does recognize the GPU; and I can set it in any variety of modes: Basic, Normal, and Advanced. This behavior is not consistent at all either; that is, while CS5 almost always now fails to detect the GPU, sometimes it does. As near as I can tell, this failure to detect the card does not depend upon whether I start CS5 in 32-bit or 64-bit mode. OTOH, CS4 always recognizes the GPU.
Another form of this odd behavior arises if I start CS5 cold, and then just open a new blank window. This almost always works. I get a blank white window, and I can paint on it with a brush, etc. However, if I go ahead at this point and open a file, then the new file takes over the window; and there are no tabs. If I select the original new file, usually labelled "Untitled", the window bar will show the change of filename but the window's contents and the layers palette will continue to show the old file that I had opened. Cycling through views can sometimes get back to the new Untitled file, but just selecting file windows never works.
Yet another aspect of this messed up window behavior is that the workspace bar, which shows the Bridge, MiniBridge and view icons on the upper left and the various workspace options and CS Live on the upper right, is present but blank. OTOH, the tool bar is always displayed correctly, as is the horizontal bar that shows the various tool options. Likewise, the palettes for the workspace such as layers, swatches, adjustments, and so on, are always correctly displayed on the left.
My next steps in trying to figure this out will be to ensure that I am running the latest of all plugins so that I can get everything running in 64-bit mode and try this again. However, the single factor that seems consistent in this whole mess is that whenever I do find this odd behavior, the performance preferences window will indicate that CS5 is not detecting the GPU. Whenever this happens, if I open up CS4 and check the same performance preference in it, the GPU is detected. I can have the two preference windows side by side on the screen in fact, CS4 sees the GPU and CS5 does not. The counter-indication is that sometimes CS5 will work properly and the preferences window still shows that the GPU has not been detected. Having said that, I can add that if I have opened up CS5, and it has found the GPU, and I have set it into, say, Basic mode, and then later found CS5 messing up, and I go back and check the performance preferences again, the GPU has always been lost. So, CS5 can mess up windows with or without the GPU detected and active; but when if it started with the GPU present, it will show up as lost after the weird behavior starts.
To add one more observation, I have had Macs and other computers with failing GPUs. This computer is showing none of the typical signs of that. Every other program seems to be working just fine, and I have a lot of these, many graphics intensive; e.g., Corel Painter 11, Parallels v6 running Windows 7, PS CS4, Lightroom v3, Aperture v3, and so on. It is just CS5 that is messing up.
I could load up this message with screen shots of all this nonsense, but I'm not sure what that would add to the strange tale, other than I'm not pulling your legs. I am, however, pulling out my own hair.
As I stated before, this began quite suddenly a couple of weeks ago, early Feb 2011. My best guess as to cause is some combination of incompatible updates between CS5, OSX, and maybe some plugin or other. I found unusual behavior with onOne's FocalPoint v2 last year after Apple updated GPU drivers in some OSX update, and cratered that program. It took onOne a month or two to fix that. I have CS5 on a laptop with the same OSX version, and on that I haven't seen these issues; but then, I haven't been using it as intensely over there. Also, that machine has different CPU and GPU models than this iMac.
So, to the community: is anybody else starting to see this odd stuff? Am I alone?

Here's the reason I say that the same plugins exist for both CS4 & CS5. Sometime last year, the internal hard drive on this computer died (as they so often do), and it was replaced under the Apple care warranty. As a consequence, I decided to rebuild the OS and applications from scratch and bring back my user files from backup. I among other things, I reinstalled all of CS4 as well as CS5 (and I had to put CS3 back too for reasons having to do with printing calibration images for Quad Tone RIP). Then, I went to reinstall the plugins that I needed. I use Nik Software, onOne, Portrait Professional and various Topaz plugins. To my recollection, most of these install in PS CS3, CS4, CS5, Aperture, and Lightroom. In short, it is not that I've copied or moved plugin folders from one application folder to another, just that the installers automatically detect the presence of the various applications and put the various plugins into each, as appropriate.
The only 32-bit plugins that I have that don't fit into this category are from Vincent Versace. He provides special versions of certain Nik plugins (Tonal Contrast, Contrast Only, etc) that function with some Acme Educational extensions for performing B&W conversion, sharpening, blah blah blah. These plugins are only 32-bit and the extensions are only CS5 compatible. I've installed these ones only into CS5; so, you've got me. OTOH, I've had these from Vincent as soon as CS5 was available; and they've worked so far without problems. Perhaps I should just edit the extensions so I could use the latest plugins direct from Nik instead of the Versace special editions...
I've checked fonts and repaired permissions. I am presently going through the rather tedious process of disabling plugins and extensions to see if anything yields consistent results. The rather random arrival of the strangeness makes ensuring that a change is really having an effect more difficult to validate, as you will appreciate.
I apologize for my long-winded original post. I add all of the detail so that anyone who'd experienced similar strange behaviors might properly pattern-match what they were seeing. On the one hand, in finding the cause of a problem, you look for what's changed; and theoretically nothing is new. On the other hand, there's always so much changing behind the scenes with automatic updates of this, that, and the other thing that it's impossible to make the claim that nothing's new.

Can I Extract a Frame from a Video (in Lightroom 3 or Photoshop CS5)?

I'm running Windows 7 and have Lightroom 3 and Photoshop CS5. Extracting a frame from a .MOV file is way over my head, but I want to try. Right now the file is in Lightroom, but the "Open in" options are grayed out. I have exported the file to my desktop, and I can play the video with Windows Media Player. I bet somewhere, somehow there is a way to do what I want. Any help, ideas or references would be much appreciated!

When you say "Extract a frame", do you mean saving one of the frames as an image from Photoshop?
Here's what you can do:
1. Open the video in Photoshop, File > Open, and choose the .mov file.
2. Once the video opens in Photoshop, open the Animation panel, Window > Animation
3. In the Animation panel move the playhead to the desired frame, and save it as an image, File > Save As.
and Voila!
Any questions, just ask. I'll be more than happy to help.
Marek Mularczyk
http://SaiTraining.co.uk
http://PhotoshopLightroomBridge.co.uk
http://PhotoshopLightroomTV.com

LR4 raw converter compatible with CS5 extended?

Hi right now I have LR3 and CS5 extended which is all I need but LR4 seems a real improvement. However CS5 extended was expensive and manages everything I want to do so will the raw converter in LR4 be directly compatible with CS5 or will Adobe insist that I buy CS6 to attain current compatibility?

exactly. But the plugin for Photoshop is not available as yet. As far as I know that has to await PS CS6.
Lightroom is a complete stand alone program and while ACR and LR use the same process engine you need Photoshop CSx with the ACR plugin while LR has ACR as a core component.
Lightroom does not need any other Adobe product installed on you computer for it to be fully functional.

Edit with CS5 HDR

Hi,
I have LR3 and PS CS5, but the option to edit my images from Lightroom to CS5 is grayed out. How do I tell Lightroom that CS5 is there and to use it?
Thanks!
Ric Faust

Hi Ric,
I'm sure you know that you need to have multiple thumbnails selected in Lightroom for the Edit with CS5 HDR to be available.
But if that isn't the issue, is it solved by choosing CS5 as an editor via (Photo > Edit In > Edit in Other Application).
Thanks,
Meredith

Have OnOne software Suite used with cs5 always crashing MACbook Pro

I Have OnOneSoftware Suite used with CS5 PS and Lightroom 3..Work with Canon 5dMark11 (so files are big) ..always crashing when going into OnOne..Do I need more ram?
I have a macbookPro, late 2009, with 4GB Ram. ALso can I installed more on that model? Thanks for help in advance!

That's not an issue with the MacBook Pro hardware. You should either visit the OnOneSoftware website or Adobe. They'll provide you with a better/faster/more useful answer.

Want to open Kodak Photo CD files (.PCD) in Photoshop CS5. In CS4 i copied file "Photo CD.8BI" from an older version into the File Format folder. This does not work with CS5. Any fix?

I have several old Kodak Photo CD with PCD image files. I am now using Photoshop CS5. Some years ago while using Photoshop CS4 I copied a file: "Photo CD.8BI" from an older, CS2, version to the Plug-ins/File Format folder of CS4. This does not appear to work with CS5. Any fix?

It can be made to work, but you have to run the 32 bit version of Photoshop CS5, and as I recall there's an additional DLL called pcdlib32.dll that's needed from the old installation.
See also: Open Kodak PhotoCD files in PS CS5 - is it possible? (Win XP)
-Noel

Is there a way to build an App with CS5.5 that can run in older iPods

Hello
Does anybody know if there is a way to build an app with flash CS5.5 that can run in older iPods?, just like with CS5?
Each IPA I build with CS5.5 cannot be installed in my iPod 8GB with iOS 4.2 and before with CS5 I could install all the IPAs there and test.
The lack of support to iPod 8GB would be limitating for the market and sales...
Is there some setting to build IPA to older iPods?
Thanks

AIR 2.7 release notes:
AIR runs on "iPodTouch 4th generation iPhone 3GS and iPhone 4iPad".
But:
AIR 2.7 runs on iPod Touch 3rd Generation, too - but only on the 32GB and 64GB models. The 8GB model is in fact only an older 2nd gen iPod Touch.
We tested this and we even have some apps in the app store running on the iPod Touch 3rd gen.
I posted about this, look here:
http://forums.adobe.com/thread/892541?tstart=0

Lightroom has crashed with error message 'error reading from its preview cache' - this happens every time i try a launch it. I have looked a forum to repair the fault. there are different recommedations.can you tell me step by step how to recify this pro

lightroom has crashed with error message 'error reading from its preview cache' - this happens every time i try a launch it. I have looked a forum to repair the fault. there are different recommedations.can you tell me step by step how to recify this problem. i can not find ircat ir data etc in the programme files. Thanks

robmac76 wrote:
can you tell me step by step how to recify this problem.
Yes:
Step 1: Delete the preview cache.
That's it!
So, the trick is to find the preview cache.
This document gives location:
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
To be clear: it's a folder in with your catalog and you want to delete the whole folder but nothing else.
If your catalog file path is "X:\My Catalogs\My Catalog.lrcat", then the preview cache "folder" will be:
X:\My Catalogs\My Catalog Previews.lrdata
So the trick is to find your catalog file, and since Lr won't open your catalog and run, you can't use it to find out.
But you should be able to find it by searching your disks for *.lrcat files - do you know how to do that?
Which OS?
If you know the name of the catalog it will help, but also: it's probably NOT in with your program files.
UPDATE: The above-mentioned document gives default name and location for preview cache, so if you haven't overridden the default, it should be right where that document said it would be - is it? (of course you need to know your user name too, but presumably you do, no?).
R

Camera Raw 6.7 installation not working with CS5.1

I have been trying to upgrade to ACR 6.7 on my Windows 7 (64) machined running CS5.1.
The downloaded upgrade will not install. Each time I try, the installation pauses at 13% and requests me to exit Bridge, which in not running. I have tried starting the process with CS5.1 and Bridge running then exiting when requested but without success.
Can anyone help?

Terminate the process:
Working with your Operating System’s Tools
Mylenium

Acrobat Pro 9, problems with CS5

I recently installed CS5 over CS4, then I uninstalled all the CS4 programs, keeping Acrobat Pro 9, now when I open Acrobat it gives me the Adobe Acrobat is installed as a part of a suite to run you must open another product pop-up, I have tried running it with Photoshop CS5 but it still gives the same error, I s this because it was connected with CS4, what should I do so I can run Acrobat Pro 9?

Since you uninstalled the rest of CS4 you removed the part that okayed Acrobat 9 to be activated. Uninstall Acrobat 9, then install the version that came with CS5.

Is Adobe acrobat 6.0 CE compatibile with WIN 8.1 Pro 64bit version?

Is Adobe acrobat 6.0 CE compatibile with WIN 8.1 Pro 64bit version?

I don't think so. You will probably not be able to activate that old of a version anyways due to it no longer having a supporting activation server.

Acrobat 9 pro that came with cs5?!?!

Hi i have acrobat 9 pro and after getting my key from adobe i have tried a few times to instal the software but nothing happens it accepted my key once but never installs acrobat 9 pro, nothing happens, what im i doing wrong if anything or what do i need to do to get it installed on my mac correctly. please help
Thanks in Advance
candy

I am not sure that Adobe realise there is no procedure existing that explains how to obtain the serial
number for Adobe Acrobat Reader 9 Pro as supplied with CS5 Design Premium.
You need a separate serial number for Acrobat Reader 9 Pro. I am still unsure how to get it but I am trying.
Following are two transcripts of live chat, personal information removed.
You are now chatting with Support person 1.
Support person 1: Hello! Welcome to Adobe Customer Service.
Support person 1: Hi (Name).
Me: Hi.
Support person 1: I understand that you are unable to locate the serial number for Acrobat 9 Pro.
Me: Correct, the closest I have found is here -
Me: http://forums.adobe.com/thread/636246
Support person 1: Let me check what best I can do for you.
Support person 1: Could you please provide me your email address which is registered with us and the case number?
Me: (email address)
Me: No case number yet, unless you want the case number I raised to register Design Premium?
Support person 1: Yes, I am referring to the case number of Design Premium.
Me: (Case number for CS5 Design premium registering)
Support person 1: Thank you.
Me: Welcome.
Support person 1: Please note that you need to request for the serial number of Acrobat 9 Pro as well when you submit the proof of eligibility for CS5 Design Premium.
Support person 1: Once you request for the serial number of Acrobat 9 Pro you will receive the separate email with the serial number.
Support person 1: Please do go ahead and create the web case regarding this issue.
Support person 1: Your customer identification number registered with us is (number)
Me: OK I will try. For the record, it seems I am not the only person out there that does not realize I need to select
Adobe Reader 9 Pro as a separate package to get a serial number for it, refer to the above link on the forums, as well as
this one - http://forums.adobe.com/message/2828659#2828659
Support person 1: (Name), earlier for CS4 products they will be using the same serial number to install Acrobat however there was complications and hence to avoid it we started to provide with separate serial number for Acrobat.
Me: I am having difficulty trying to locate the page where I start a new case / request...
Me: Just found "Register New Products" and "Manage Subscriptions"
Support person 1: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: OK That sounds easy, perhaps we are finished now? Thanks for the help.
Support person 1: You are welcome.
Support person 1: I'm happy to help, is there anything else I can help you today?
Me: I don't think so, I'll go check my email.
Me: Thanks again
Me: Bye
Support person 1: You're welcome.
Support person 1: It was a pleasure assisting you today.
Support person 1: We'd like to hear your feedback! Please click on the 'Close' button on the upper right to complete a short survey. Use the 'Email' button to send yourself this chat transcript if you'd like.
Support person 1: Thank you for contacting Adobe. Goodbye!
I gave them a premature glowing feedback.
You are now chatting with Support person 2.
Support person 2: Hello! Welcome to Adobe Customer Service.
Support person 2: Please allow me a moment to review your request.
Me: Hi
Support person 2: Hi (name).
Support person 2: To locate your account, could you please provide the email address registered with Adobe?
Me: (email address)
Support person 2: Thank you.
Support person 2: Please allow me a moment while I check this information for you.
Me: That's fine.
Support person 2: Thank you for waiting. One moment please.
Support person 2: Could you provide me that serial number?
Me: Yes, one moment while I open it, it is in my account portal...
Me: (Serial number of Adobe Design Premium CS5 supplied, not entirely comfortable supplying it here)
Support person 2: Thank you.
Me: That number worked fine for the Design Premium install, but it does not work for Adobe Acrobat 9 Pro install, a
chat last night indicated that I was supposed to get a separate serial number for Reader.
Support person 2: I understand that you need a serial number for the Acrobat 9 pro. Is that correct?
Me: Yes
Me: I would also like to know where I was supposed to find the procedure for following to get this serial number,
because I cannot locate it.
Support person 2: In that case, you can create a webcase by logging in to your Adobe Id and then Click the Support portal and send a request.
Support person 2: Our Adobe Representative will get back to via email.
Me: Yes, that is what the person said to do last night, but I found it was not as straight-forward as that.
Support person 2: If you create a webcase and send it, you would be able to get the serial number.
Me: The student licensing page indicates when I enter the coupon code I should get the "serial number/s" so I do not
know why I did not receive the serial number for Reader 9 Pro as it is part of the Design Premium package. I looked on
the forums and there are a number of people struggling with this.
Me: I will go and look at creating a webcase now, if I can leave this chat open until I achieve that it would be good...
Support person 2: Sure.
Support person 2: That may resolve your issue.
Me: I logged, I clicked on Customer Support portal, the bottom half has the title "Get Support", under that there are 3 sub-headings - "Tech Support", "Orders and returns", and "Serial Number". I click on Serial Number. Then the drop-down box gives me 2 choices, "Lost serial number" and "Product Registration". I have not lost my serial number because I have never received it, and I cannot choose product registration because it assumes I already have a serial number in order to register the software. Can you guide me here please?
Support person 2: You can click Product and Registrations and type all your request and send it. Our Adobe Representative will check on that and will reply you.
Me: I cannot see "Product and Registrations" on the page I am looking at, (url of support page)
Support person 2: Sorry for the wait. Please do stay online.
Me: Under "Support Portal Help" on the right side, there is a "Register your product", but that requires a serial
number.
Support person 2: Sure. I will be able to provide the information regarding that.
Support person 2: You need to click the Register your product.
Me: OK, it asks for a serial number. If I enter the serial number that I already received for CS5 Design Premium it tells me that software is already registered and I cannot register it twice, I tried that yesterday. I need a serial number for Reader 9 Pro before I can register it, this is the problem - I cannot locate how to receive the serial number for Adobe Acrobat Reader 9 Pro as part of the CS5 Design premium suite.
Support person 2: The software has been already registered under your account.
Support person 2: So you need to register the product once again.
Support person 2: So you need not register the product.
Me: The Adobe CS5 Design Premuim software has been registered, as I have a serial number for it. But I do not have a serial number for Adobe Acrobat 9 Pro, that is the problem.
Support person 2: This issue will come under the serial number problems. So you can click the lost serial number tab in the support portal and then just give your issue. So that our Adobe Representative will check on that and will give you the solution.
Me: I am on the "Lost Serial Number" page. First question is "Order Number" - which number do I use here?
Support person 2: I will give you another procedure to send the web case.
Me: OK, I will wait...
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: That is what the person I was chatting to said last night. But it was not as straight forward as that. You will see in my account portal there is an open case (number) where a conversation like this one appeared as a case and it was closed, I reopened it and added notes, will that suffice? Also, where did I go wrong in the registration process - I would like to know what I was supposed to do to get the Acrobat 9 Pro serial number.
Support person 2: I'll be right with you.
Support person 2: You have completed the registration process with your CS5 serial number. You can do the above procedure and create the webcase. Once our Adobe Representative will clearly check on that, will be able to provide you the solution.
Me: If you look at http://forums.adobe.com/thread/636246 and http://forums.adobe.com/message/2828659#2828659 you will
see I am not the only one struggling with this.
Support person 2: Once you get the serial number for Acrobat 9 Pro. You can again register that product.
Support person 2: I am sorry for the inconvenience. However, if you would request you to do the above procedure, so that you would be able to get the solution.
Support person 2: I would request you to do the above procedure so that you can get the solution.
Me: Exactly which above procedure am I supposed to follow? I assume you mean once the chat is closed I get an email with a link, this happened yesterday but the only link was a link to the customer support portal that showed me the closed case on the chat.
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case. You can follow this and you would be able to get the solution.
Me: Therefore the case that I currently have open should suffice, is that correct?
Me: Are you able to see that case?
Support person 2: I would not be able to open in your account. I checked with the interaction history and was be able see the the chat history with the previous Representatives.
Support person 2: So I would request you to do the above procedure.
Me: OK, lastly, can you tell me what I was supposed to do to get the Acrobat Reader 9 Pro serial number as part of the Design Premium registration process? The process is not listed anywhere, I would be happy to find out so that (a) I know where I mucked up, and (b) so I can take that info back to the forums and help the others that are struggling with this. Thanks.
Support person 2: By creating a webcase you would be able to get the serial number. This is the possible solution which could
resolve your issue.
Me: Thank you for your time.
Support person 2: You are welcome.
Support person 2: Thank you for contacting Adobe. Goodbye!
Me: Bye! Have a great day.
Support person 2: Have a nice day.

Lightroom 5 compatibile with CS5

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