Lightroom 5 download card - please help

I bought Lightroom 5 software download card from Officeworks. It worked when I first entered the serial number form the back of the card, and I downloaded it onto my laptop.
The next 3-4 times I logged in, it kept asking for my serial number off the back of the card which I had to enter each time. However, now when I enter the number, it is not recognising it and I can not log in.
Can anyone please advise how I can log-in and when it is not accepting the serial number from the back of the card anymore - I am hoping to Don't have to uninstall and re-install and possibly lose all the photos I have already uploaded using the software.
Thanks in advance.

Normally you use a redemption code to generate an on-line serial number. See if this link helps:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct

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