Lightroom 5 - I downloaded original purchase 2.14.  After a crash I reloaded today.  I can see the files but can't open. I don't want monthly cloud subscription I want open the program.  Customer Care (no phone support and email are awful)

Why won't my LR 5 open?

I have described the whole issue here.  It seems like there is NO support unless I buy a subscription. 
After paying for this CD (Amazon) and I have the serial # .  The files are there but nothing opens. 
Customer Care on the website is useless!  All it does is go to troubleshooting which didn’t help at all.  That’s how I got to forums. 
I have WIN 8.  No screen capture, all you see are files/folders.
Carol

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