Lightroom 5 import problems (missing folder and/or content)...how to solve??

Hello
I used LR4 with success (Sony a57 with ARW-files and Canon 5dMk3 with CR2 files).
Now I use LR5. But I can't import new files any more (neither in LR4 nor LR5).
in the import module LR doesn't display existing folders (like they would not exist) and /or
LR shows the folder but no content (message: no pictures in folder)...but they are....
please could help me someone?
btw: adobe page is chaotic pur...to find support there is so terribly annoying
thanks in advance
mark

Try deleting your preferences file
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-4.html

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