Lightroom 5 keeps freezing, can't get 24hr chat window up

My lightroom 5 through CC is suddenly freezing right after i open it and ikeep having to force quit. I can't get the adobe 24 hr live chat window to come up, only this forum option and i desperately need to do some work. anyone know how to get that window to come up to chat with an adobe person? hold time on the phone is over half an hour.

Hi,
Go to Chatroom
This is a Leopard/iChat 4 pic
Go to Chat (iChat 3/Tiger)
7:22 PM Wednesday; July 8, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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HELLO NED,
I WAS RECEIVING MANY MAILS FROM YOU, BUT I DON'T UNDERSTAND WHY DOESN'T RELATED WITH MY PETITION, I SEND
TO YOU AGAIN MY QUESTION, AND IF YOU CAN HELP ME I APPRECIATED VERY MUCH LET ME KNOW.
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Thanks in advance Ned
Joselyn             .................."
THANKS AGAIN NED
REGARDS
JOSELYN
Date: Thu, 13 Oct 2011 07:49:02 -0600
From: [email protected]
To: [email protected]
Subject: How can I get a small window to open when a link is clicked (AS2)
Re: How can I get a small window to open when a link is clicked (AS2) created by Ned Murphy in Flash Pro - General - View the full discussion
Look at the Methods section and choose whichever suits your needs, the first one listed does not.
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