Lightroom 5 not installing

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

Hi donaldmullaney,
Please specify the version of MAC you are using. Refer the kb for Exit Code 7: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html .
Regards,
Romit Sinha

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Adobe Lightroom Not Installed... Still AutoStarts When Card Inserted

I installed a 30-day trial version of Lightroom on my computer. I did not purchase when the trial was over. However, whenever I insert a memory card into the slot, the Lightroom splash screen appears and asks if I want to enter the registration number or purchase one. I saw that users can disable the auto start feature by editing preferenced within the program... but how the heck can I disable the feature when I don't HAVE the program? There is no icon in the lower right corner of my screen that would indicate a mini-app is causing this. Any ideas? Thanks.

Did you uninstall Lightroom when the trial expired? It doesn't do that automatically when the 30 days are up, so it's still trying to start whenever a memory card is inserted (because that's how the preferences were set when the trial expired). All you can do, assuming you don't want to buy it, is to uninstall it and the problem goes away.

Lightroom not installing due to system no longer in use

I'm trying to install my Lightroom on my system and it's saying that I'm running an operating system Lightroom no longer uses. I am supposed to look at the system requirements. Where is that?

Hi ,
Thanks for quick response.
Can you also please tell me what could be the reason for this error?
Regards,
Vk

Lightroom not installed.

I started the creative cloud install and ran into internet connection issues partway through and had to restart my computer. The creative cloud app is on the desktop and won't open. Photoshop appeared to install okay, but I cannot install lightroom and have restarted and still can't open creative cloud.

Coutrneyleaf do you receive any error messages when trying to open the Creative Cloud Desktop application?

Lightroom not installing

On trial version, keep getting this error message "The Lightroom Catalog named Lightroom 3 Catalog cannot be opened because another application has it opened." There are no other versions open and this is the only one and I cannot open it to see if I want to purchase it from the trial version.
Any ideas?

Calvin,
calvincropley wrote:
But you don't think by deleting it'll actually stuff it up real bad; Or is it just a once of type of thing? Cause I don't wanna make things worse.
Deleteing the .lock file does not oppose a risk, as long as no LR is running on your system.
This is how the .lock file is handled:
When a catalog is opened by LR, a .lock file is put into the folder right next to the catalog file. This file indicates to possibly other LR instances started that this catalog is in use and cannot be used by anybody else. Upon normal shutdown of LR, the .lock file is deleted by LR and the catalog therefore is freed for use.
If your LR crashes for some reason (either as an application or while your entire system crashes), LR cannot delete the .lock file before ending, so the .lock file stays with the catalog file. Upon next start of LR, it thinks that the catalog is in use by somebody else and does not open the catalog.
By deleting the .lock file manually, you "free up" the catalog for use again.
Beat

How do I tell the CC application manager that Lightroom is not installed on my pc?

Before i got CC i was using Lightroom 5 swedish version for evaluation. I used application manager to install an English version by setting the language to English but language after CC installation of Lightroom is still Swedish. Checking the language settings again after installation it was set to English. Now I uninstalled Lightroom using control panel to remove it completely and my intention was to reinstall it from CC. However, the application manager still claims that Lightroom is installed. How do I get the CC application manager to understand that lightroom is not installed and when I do reinstall it it should be in English?
Win 7 Home Premium 64-bit PC, CC Version 1.0.2.189

Hi adogool,
Please try to perform the steps given in the follwoing article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

It is possible that you downloaded the Creative Cloud trial of Lightroom. The perpetual license key will not work. Uninstall the version on the second computer, this will not interfere with your catalog, preferences and personal files.
Download the appropriate version from the link below and install, your license key will be accepted and everything will be fine.
Product updates

Lightroom CC installed but does not run

The CC update has run and I now have Lightroom CC installed .... or so I thought.
I have a new shortcut for LR but it does nothing.
My old LR 5.7.1 still works - if I open this and check for updates it says it is up to date.
The new LR link is "C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe"
After the LR update, CC said it needed updating so I did the update.
It now says I have the following apps installed ...
Photoshop CC                Update Ready
Photoshop CC (2014)      Update Ready
Bridge CC                      Update Ready
Lightroom 5                    Up to date
Lightroom CC (2015)       Up to date
Edge Inspect CC            Up to date
I am not aware of any updates for the first 3 items
I presume the multiple copies of versions may be part of the problem.
Any idea how I proceed?

It seems to have worked !   I was doubtful since I had already rebooted so I thought that would resolve things.
After the logout/login, I launched LR and updated my default catalogue. Then notified me that a third-party plugin was no longer compatible (no problem, I dont use it anyway)
Now it is working
Thanks.

Lightroom CC will not install!

I am using the Creative Cloud Packager to build individual Adobe packages for installation through SCCM on Dell PC's. I have successfully built and deployed quite a few packages including Photoshop, InDesign, Fireworks, and Bridge, but for some reason the Lightroom package will not install.
We have an enterprise license and I am using the same procedure I used for all of the other packages. The Lightroom installation media downloads and the package is successfully built but running the .exe or the .msi is not successful. When the installer is executed, it brings up the normal dialogue boxes and appears to be working. However, after a few minutes the box goes away with no error message and nothing is installed.
The most frustrating part is the lack of log files, I found the page pointing to the Common Files folder but there is no Adobe folder in there. I have tried installing and running the CC Packager on two different machines with the same result. I also tried installing Photoshop CC first to see if maybe it was a prerequisite for Lightroom but the result was the same. Any advice?

Hi Stephen,
Adobe Lightroom goes to exception folder once a package is created. You would need to install Adobe lightroom under exception folder using ExceptionDeployer.exe (WIN).
For more info, please visit : https://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html
Thanks,
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Lightroom 1.4.1 Windows update will not install

I have made numerous attempts to install the Lightroom 1.4.1 update filename LTRM_WWEFG_WIN_1_4_1.exe on my computer running Lightroom 1.3.1 under Windows XP SP2. All appears to go well until a window pops up instructing me to insert the disc with Adobe_Lightroom.msi on it as it cannot be found.
Earlier in the process, the progress indicator shows this file being extracted and in any case, I am not installing from disc but from the downloaded updater. I did try inserting my original version 1 CD-ROM, but the .msi file on that is rejected as invalid.
A thorough search of the hard disc at each attempt shows Adobe_lightroom.msi under c:\documents and settings\user\temp, but pointing the installer there produces a similar error message that the file is invalid for this product!
What do I try next? I had no trouble on previous upgrades (I bypassed 1.4), so why should this one keep failing? The Adobe error messages and prompts are less than helpful to say the least. I thought this update was supposed to have sorted out the version 1.4 fiasco!

>Windows Cleanup seems to have done the trick, though before trying it I actually managed to install LR 2.0 beta with no problems. Anyway, since it's a windows system, anything can happen -- and frequently does!
But that is what happens; you may get an error trying to install one particular application while all others work perfectly well. The cleanup utility fixes the problems for that particular application and saves you doing registry edits etc.
>I have install issue saying I dont have the right Window Installer error when I install 1.4.1 update too.
If you do not have the "right Window Installer" you may need to download the latest version from Microsoft. You can find the revision of your current windows installer by looking of properties of Msiexec located in c:\windows\system32. My version is 3.1.4000.1823.
This is the link to the download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482FC-5F56-4A38-B838-DE776FD41 38C&displaylang=en
Also, make sure that your Windows is up-to-date.

Adobe Application Manager says Lightroom is installed. Its not.

I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???

We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
Mac HD> Application support > Adobe> OOBE
For 32 bit : C:\Program Files > Common Files > Adobe\ OOBE
For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
You can re-name the OOBE folder as OOBE.old.
Note: Please don't forget the Re-name the OOBE.old as OOBE once the software is installed.

I bought Photoshop CC and Lightroom, for €12,09/m Lighroom is not installed.

I bought Photoshop CC and Lightroom €12,09/ month
Why is it not installed , when I made the installation

Without proper system information we cannot tell you anything.
Mylenium

Lightroom trial will not install

Lightroom trial will not install , javascript error? Mac OSX10.8.5

Scrappy1 what do you mean exactly by doing a scan?
Under Windows 7 you will want to use the Programs and Features Control Panel to remove your installation. I would recommend verifying that Photoshop Lightroom is removed from the list of installed applications.

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly to help me. I have the receipt, and you can look to see that the program was never used. It would be great if you could just send me another copy of the software. Thank you very much.
Marc

Download from Adobe's website
Win: Adobe - Lightroom : For Windows
Mac: Adobe - Lightroom : For Macintosh
Install then enter your serial number when prompted.
I have the receipt, and you can look to see that the program was never used.
The receipt is only of use to B&H. Adobe will have no record of it.
If you quote an Adobe Lightroom serial number then Adobe can confirm if that serial number has ever been registered. That step should not be required at this stage though. Just install the software.

After CC packager created installer for Lightroom, Installer does not install

I created an installer for Lightroom (windows) using the CC packager. When I tested it it did not install Lightroom. I tried the 32bit version and the 64bit version and they both did the samething. Is there a problem with creating the Lightroom installer?

Far out, I have been suffering from the same issue! I have tried on multiple machines to install Lightroom CCP pacakge! When running the setup.exe for other packages it will actually install the application and display a desktop icon / program files entry. I have wasted hours trying to figure out why Lightroom wasn't installing even tho event logs said successful! How is there no official documentation from Adobe that this is the expected behaviour for Lightroom manual installs?
Sure the documentation says run setup.exe then exceptions installer, my thoughts were why bother with exception installer if the main package has not installed correctly! It should mention the program won't appear until exceptions have been installed?
Thanks for creating this thread DeltaCollege! And thanks for the resolution Romsinha!

Lightroom app installed, but will not open.

Lightroom app installed, but will not open

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Lightroom 5 not installing

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