Lightroom 5 serial # Problem

I was directed to forums by Adobe tech support??? I bought a student copy of Lightroom 5 a year ago and then realized it wouldn't work on my laptop. I now have a desktop and am trying to install on the desktop that is running a later version of OS compatible with Lightroom 5. The serial number I got a year ago will not load into the registration prompt and I can not get past the serial number page. Feeling supreemly frustrated...

Hi there,
             Please check if the serial number is valid or not because some times educational version serial number comes for a specific period of time after that it gets expired.
             You can check this with Adobe customer service at [  https://helpx.adobe.com/contact.html   ] and they will let you know if it's valid or expired.
             Also are you downloading Lightroom 5 or Lightroom with CC, this may cause the issue too.
             Lightroom 5 trial download link [  https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom  ], you can doiwnload this and enter the serial number.
             The issue may also depend on the exact error message that you are facing ,I would suggest you contact Adobe customer support for better assistance.
Thank you.

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