Lightroom 5 Upgrade - multi installations

I currently have Lightroom version 3 which I brought a wile ago on discs which I have installed on 3 separate machines. If I upgrade to version 5 via an online download will I be able to update all 3 machines with the same purcgase?

Yep - you're in breach of the terms of the standard licence here, Tim.

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I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

LIGHTROOM 5 UPGRADE INSTALLATION ISSUE...

I purchased the Lightroom 5 upgrade after the free trial was complete. I have the Mac 12.1 desktop. I enter the new serial number, then the previous serial number. Once i click the "finish" button, NOTHING happens. I've tried uninstalling, then installing. I've also tried turning the wifi on and off..... WHATS THE ISSUE????

I purchased the Lightroom 5 upgrade after the free trial was complete. I have the Mac 12.1 desktop. I enter the new serial number, then the previous serial number. Once i click the "finish" button, NOTHING happens. I've tried uninstalling, then installing. I've also tried turning the wifi on and off..... WHATS THE ISSUE????

Lightroom 5 upgrade by downloading.

I upgraded my Lightroom 4 to lightroom 5 , but by a mistake i used the serial number from my lightroom 3 upgrade disc, so now i have Lightroom 5 without the Lightroom 4 futures and i miss all my work from lightroom 4.
Is it possible to re-upgrade.

The Lightroom 5 installation does not change your previous installations in any way. If you had Lightroom 4 on your computer, all you have to do is (from the Lightroom 5 menu) choose File/Open Catalog and then browse to your Lightroom 4 catalog and choose it. Lightroom 5 will inform you that it needs to be updated and when you choose to do so it could take anywhere from 20 minutes to several hours to complete. It depends on the size of your catalog.
And, just to clarify, the only thing Lightroom 5 needs from your previous version is the serial number. It does not depend on the previous version for any other files. It will read and adopt your preferences, but that is all. So if the program indicates that you are using Lightroom 5 there is no need for you to try to update again. You have the program.

Problem installing Lightroom 5 Upgrade

I have installed Lightroom 5 Upgrade from a CD_ROM but have not been asked for the Serial number and am unable to open it. Help please?

Calmc what error message do you receive when you try to open Photoshop Lightroom? Also which operating system are you using?
Also if you wish to download a copy of Lightroom 5 you can download the installation files from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=DT EML. You will be prompted to enter your serial number when you open the software.

I have recently bought Lightroom 5 upgrade, but ...

I recently bought Lightroom 5 Upgrade. I have Lightroom 4 but it is not installed on my main computer, which is new. Sorry if this is a stupid question, but do I have to install Lightroom 4 in order to install Lightroom 5 on this new computer?
Thanks for any help I can get.
emacdonald

not a stupid question and the answer is no, you do not need to install lr4 in order to install your lr 5 upgrade.
when you enter your lr 5 serial number, it will be recognized as an upgrade serial number. the installation program will check your computer for lr 4. after failing to find it you will be prompted for your lr 4 serial number. enter it and you should be good.

Lightroom 5 Upgrade Problem (Yosemite?)

Hey there,
I just bought a new Mac and installed my Lightroom 3 without a problem. When I tried to install the Lightroom 5 upgrade (from a DVD), the installing process also seemed to work without any problem, but Lightroom 5 did not appear anywhere.
Could this be a Yosemite issue? And if so: What can I do?
Thanks in advance!
Nadine

Calmc what error message do you receive when you try to open Photoshop Lightroom? Also which operating system are you using?
Also if you wish to download a copy of Lightroom 5 you can download the installation files from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=DT EML. You will be prompted to enter your serial number when you open the software.

My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today...

Can I open Lightroom without upgrading my catalog?

Unfortunately I'm not sure how to do a screen capture, so I'll try to type what I'm seeing.
When I click on the LIghtroom icon, I get a message box that says "Please upgrade the catalog file "Lightroom Catalog 3" for use with Lightroom 3. It continues "Lightroom will create a new catalog file in the destination indicated below. The previews will also be moved to the location and converted for use in Lightroom 3" Upgrade destination C:/Documents and Settings/...../Lightroom 3 Catalog-7.lrcat
There is a button to choose a different catalog, upgrade or exit.
When I open the button to change catalogs, it gives me one option, but when I click on it, I go back to the "Lightroom will create a new catalog"
My concern with upgrading is that I've a workflow for the catalog that's at C:/Documents and Settings/..../Lightroom 3 Catalog-5.lrcat Earlier today, I clicked on the dialog that resulted in a catalog at Lightroom Catalog-6.lrcat, but when I opened it, I'd lost all the listings for the Free Agent drive (usually G:/ where I do my daily uploads. I could still see the external hard drive (E:) where I save edited work, but it indicated that I would have to locate all of the folders I'd created on the E: drive. I saw only the default collections on the left hand side -- (smart collections, last month, etc.).
I finally was able to get back to Lightroom 3 Catalog-5, which had all the work, but I'm not sure how to recover all my collections and folders if I Lightroom creates a new catalog at a destination that has a different number. The problem is that now I can't seem to open Lightroom 3 at all -- when I click on Change, I don't see my catalog 5 in the default folder. I know I found it once before, and it became an option on the pulldown menu. But I don't want to have to keep finding it on the drive where I store it so I can keep my indexing and folder and catalog organization.
Lightroom 3 Catalog 5.lrcat works fine for me. My default for backing up is whenever I close the program, so I'm confident in it's integrity. How can I open Lightroom with the catalog that works for me --without getting messages that seem to force me to do an upgrade I don't want to do.
Thanks for your help!

I've been using Lightroom 3 for about a year. Right now I'm going
back to the folder with my backups and opening Lightroom 3 Catalog-5. I
think I've tried to reconstruct my left side panel with earlier
Lightroom 3 Catalog x versions. I don't have all the collections and
folders I had with my Lightroom 2 catalog. That catalog seemed to
have been corrupt when I moved to Lightroom 3. I don't recall how I did
it, but I guess I imported the photos and tried to start over with my
collections.
Jan

I inadvertently downloaded the 64-bit version and need the 32-bit version of Lightroom 6 upgrade.

I inadvertently downloaded the 64-bit version and need the 32-bit version of Lightroom 6 upgrade.
i go to the download page and i dont see a 32 or 64 bit option.
Please help! Thank you,
Carlos

lr 6 is 64bit only, System requirements
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I bought a cd with Lightroom 5. After installation and registration I am not able to use 'help' function and I cannot update the software. I anyone able to give me a hint how to handle it? Thank you ind advance Karl

I bought a cd with Lightroom 5. After installation and registration I am not able to use 'help' function and I cannot update the software. Is anyone able to give me a hint how to handle it?
Thank you in advance
arl

Hi Keith, sorry for my late reply.
Surely I am able to connect to the help function when Icontact the website
of AdobeLR5.The problem is as follows,
When I open LR5 on my computer and work with it and try to open the help
function in the software, I don't get it.
When I bought the CD I was naiv enough to believe that I get an independent
working software. I learned in the meantime, that the seller does not allow
to work with, without being connected to them.
I don't believe that I am paranoid, but I like to buy something and use it
without to inform the supplier that I do it. Otherwise I could have bought
the license fpr LR5 via internet.
Best regards
Karl
2015-01-02 13:42 GMT+01:00 kglad <[email protected]>:
I bought a cd with Lightroom 5. After installation and registration I
am not able to use 'help' function and I cannot update the software. I
anyone able to give me a hint how to handle it? Thank you ind advance Karl
kglad <https://forums.adobe.com/people/kglad?et=watches.email.outcome>
marked Keith_Reeder
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reply on I bought a cd with Lightroom 5. After installation and
registration I am not able to use 'help' function and I cannot update the
software. I anyone able to give me a hint how to handle it? Thank you ind
advance Karl
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Your does not appear to me the option of Upgrade existing installation

Your does not appear to me the option of Upgrade existing installation to a clustered installation
I am installing sap 4,7 ext: 110 in cluster formed with Windows 2003 enterprise and SQL enterprise 2000, the manual of sap says to me that it installs SQL of local way in the node a of cluster, later mind to install service pack 3 in the node a, later mind to install sap in the node a, after that requests to me that realise upgrade of SQL with the Upgrade option existing installation to a clustered installation but that option does not appear to me qualified

Here is a short (not necessarily complete) list of Cluster Option Requirements
- The SQL Server binaries are installed on a local non-
shared drive (Only Node A).
- The disc for the database files and the log file are
belongs to the SQL Server Cluster Group (MSSQL).
- On node B is no SQL Server with the same name (named
instance name or default instance name ) installed.
Check the registry on node B for the branches
HLM\SOFTWARE\Microsoft\Microsoft SQL Server
and
HLM\SOFTWARE\Microsoft\MSSQLServer
Deinstall the SQL Server on node B, if it exists and
delete the registry branches on node B, if they still
exists.
- The executing user for the setup has appropriate
rights on both nodes
(domain administrator).
- The SQL Server database files (master, msdb, etc.) are
on a shared disc.
- Node B is available via private and/or public net.
- The Cluster service is running on node A and on node B.
- You are using the right CD (not mat.number 51011908)
or have set the version by means of the .reg file
sqlverfix.reg (see node 377430).
- All needed discs (SQL DB, SQL Log, Quorum) are on
node A.
Please check all the requirements and run the cluster upgrade of SQL Server again.
Best regards
Clas

Lightroom 5 upgrade won't install on PC with Windows Vista

I seemed to download the Lightroom 5 upgrade just fine to my PC. But nothing happens when I double-click the application in my downloads folder. And there's no LR5 icon on my desktop. Is there a trick to it?

Please check the system requirement.
Lightrrom 5 is only supported on Microsoft® Windows® 7 with Service Pack 1 or Windows 8.
http://www.adobe.com/products/photoshop-lightroom/tech-specs.edu.html

Lightroom 4 upgrade extracting issues

Hello,
Recently purchased Lightroom 4 upgrade (download version). Currently using Lightroom 3.6 64bit.
Downloaded successfully, but when tried to extract got this message:
A. Checked to make sure, but I am logged in as Administrator
B. Checked the write permissions for the destination folder (Desktop) and write permission is allowed.
C. I have >30GB available on my SSD HD. I can't imagine it needs more space.
Thoughts? What should i try next.
Thanks for your time.

Thanks for the quick response.
Looked at the Temp folder and all folders appear to have write permissions enabled.
Also only using MSE which I turned off and double checked to make sure Adaware wasn't running in the backround. No help. Still the same extracting issue.
I am not sure about the SSD. I think it is rooted properly? Picture attached.

My serial number for lightroom 6 upgrade will not validate

I received the message my serial number cannot be validated. I just downloaded Lightroom 6 upgrade and put in the serial number given to me, but cannot get it to validate?

Hi Dennis ,
Please refer to the following link to download Acrobat 9 Pro .
https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
You can refer to this link as well to find your serial number .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra

Lightroom 5 Upgrade - multi installations

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