Lightroom activation following licence transfer and install on new laptop

I have acquired LR 1 upgraded to 3 on transfer from another user and used succesfully.However on downloading to new new laptop the serial number (original and upgrade ) is red crossed and i can't activate.Can anyone help , Adobe refrred me to technical department and warned me of 'long telephone delays' while recommnedng this forum.

Yep... if you have a disk you can instead of using that just d/load the latest version from Adobe and use the serial number. Saves updating the disk version but either will work ok!!

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