Lightroom CC It keeps asking me for a serial number

I dl lightroom through the CC on my mac. I pay for the photography offer (Lr and Ps for 12€/month) but when I open Lightroom It keeps asking me for a serial number. I checked, I pay every month, no pb with my credit card...

See if any of this helps:
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Similar Messages

  • I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

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    [discussion moved to Acrobat Installation & Update Issues forum.]

  • I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

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    Moving this discussion to the Creative Cloud Download & Install forum.
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  • I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

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    Hi,
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    Hi Romit Sinha,
    Thanks for your interest.
    I'm already did that. I have followed step by step the instructions, checking very carefully every item. I uninstalled and reinstalled all the pack, now I have it in "English International", but still have the same issue.
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  • I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

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    There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    If you really want to cancel, You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
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    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Re: When I open my Creative Cloud application it asks me for my serial number?

    So I sign of for creative cloud,
    wow, this was a huge deal to get photoshop to install properly.
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    "Learn More" goes really extensively into redemption codes, which I never received (was I supposed to, who the heck knows?)
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    2. Where was it supposed to come to?
    3. Is there a place to get real help?
    The forums are full of dead links, dead references and pissed off people as far as I can tell. All of whom have a different problem than me (sudden deactivation, not the program never worked). The program and the cc app don't provide any step by steps as to what are the normal steps to get things to work. I see people in this thread still begging for help a year later.
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    Branching this to a separate discussion.
    Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number?  Also which operating system are you using?  Finally are you on a managed network?

  • Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

    Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

    Hi Glenn,
    Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Try Solution 2: Clean up cached user login information.
    Please share the results after performing the steps.
    Thanks,
    Atul Saini

  • My Adobe X! trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my

    My Adobe XI trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my Adobe ID? "activate with Adobe ID" is not an option on my screen. It only asks me for the serial number.

    uninstall your acrobat XI.
    if win os clean, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    then dl the desktop cc app and use it to install your subscription acrobat XI, Creative Cloud Help | Creative Cloud for desktop

  • I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

    I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

    The CC does not needs any serial number, it is based on Adobe ID.
    In case you are being asked for serial number then you can refer to.
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • Aperture is asking me for a serial number when I log on. I do have one because I got it off the app store. Anyone know anything about this or had this problem?

    This problem has been getting at me for a while, I purchased Aperture 3 off the app store about a year ago without trouble, it was fine even when I had lion but after a few mserials deter that it stopped working and asked me for a serial number. It is also gone from my purchase history. I am not going mad and have forgotten hat I bought it in a box because I have written a review on the AppStore which you can only do if you have bought It there.

    If you bought this in the App Store and now the App Store is not showing it in your purchased history and you are using the same Apple Id to log in you have a big problem.
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    But even if this turns out to be the case it wouldn't explain the App Store not having it in your history ad that still is a major problem.
    regards

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