Lightroom CC showing up as 'Try' in Creative Cloud app rather than as upgrade to Lightroom 5

I have a current photography plan. I am running Windows and my PC meets minimum requirements. Creative Cloud is only showing Lightroom CC as a 'Try' Option rather than an upgrade to Lightroom 5. Do I just have to bite the bullet and install the trial and CC will sort it out or is there an issue here with licensing?

I got the same thing. I installed it from the Try button and it would not open in Windows 8.1 from the new desktop icon and I still had version 5.5 in the task bar tray. I'm waiting nearly and hour now for live chat, so I'd say theres a lot of people contacting Adobe with problems.

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Lightroom Mobile shows epired when I have creative cloud membership

I have a creative cloud subscription that I am told includes the Lightroom and Lightroom mobile. When I sign in to use my Lightroom Mobile it says to update subscription or sign out (on my ipad). On my computer when I open my Lightroom the Lightroom mobile says my trial expired. I called customer service and was told that they did not know how to help me and to please try my question/concern here.

Hi mmendes75,
Where did you purchase your membership from?
Try signing out of the Creative Cloud application on your Desktop, and then back in: helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then try signing out and back in from Lightroom by clicking on the Identity plate in the top left, then choosing Sign out, then go back in again and choose Sign in
From there, try signing into Lightroom Mobile.
Let us know how it goes.
Regards
Pete

Lightroom does not show installed in Creative Cloud App

For the second time, I find out there is a Lightroom Creative Cloud update and when I go to the Creative Cloud App, it shows not installed. I have only installed it from Creative Cloud. If I select Install, it installs and works fine. Used to be I'd get a little flag that showed there was an update--no more. Any thoughts?

For me, in CC app LR shows as 'Install" ie. you'd think it's not installed. I'm on 5.6 still BTW, so it really should show in installed as "update" as PS does. Of course LR never actually updates, you get to use up 1GB of your download allowance because they'd like you to have both versions even if you only want the 64 bit, and you run it as an install.
The really brilliant thing about this is you can only "install" that 1GB download on one computer even though it's been downloaded as a separate exe file. If you also want it on your laptop you get to download that 1GB file all over again because it can only be authenticated by CC when it has been downloaded by CC on the computer you want it on. Do not make the mistake of thinking that because you have CC installed on the second computer that using the 1GB file from the first computer and doing the install that your LR will be authenticated by CC after the fact.
It's only been this way for a year, so I'm sure will be fixed soon. I suspect it's something to do with LR being a standalone product that's being 'patched' into CC's auth system. I think I'm going to go back to buying the standalone when LR6 comes out, I rarely use PS.

Photoshop cc14 and lightroom installed and working, but when starting creative cloud program it says: No program installed, mand only shows old programs like PS6 to install

Hello there!
When I start the creative cloud, I get the information that no programs are installed and I can download PS6. But I have installed the latest versions of photoshop and lightroom working properly.
My System is a windows 7 64Bit PC.
I had to deinstall the creative cloud program because it didn´t react some days ago. Then I installed it again and now I have this wron behaviour.
Does anybody know how to adapt the creative cloud program correctly?
Thanks in advance
Andreas

Make sure that you had not changed the language on Creative Cloud desktop
Also try to perform below steps
On Creative Cloud desktop top Right side click on Gear icon and Quit Creative Cloud App
Then Right click on Creative Cloud desktop shortcut and choose properties.
Then Click on compatibility tab
Under compatibility mode ""Make sure "Run this program in compatibility mode for " box is unchecked.
If it is checked, uncheck it and click on Apply, Ok. Then launch Creative Cloud App and try.

Lightroom 5 won't show up in Creative Cloud app

I read it might be the Creative Cloud app language - I use Hungarian but tried to change it to English, no improvement.
I also read it might be system requirements - here's what I have, should be O.K.:
OS: Windows 8.1 64-bit, fully patched
CPU: Intel Core 2 Quad Q9300
RAM: 8 GB
Disk: 120 GB free on system disk
GPU: ATI Radeon HD 3600, DirectX 11
Any idea?
Thanks in advance,
TK

Well, it looks like all I had to do was wait a couple of days - today the Lightroom product suddenly appeared in the Creative Cloud app. So I think I can close this case. Still, it's somewhat mysterious.

Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3. My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC. Lightroom shows Install but it is installed. Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
More information gives Exit Code: 7
Please see specific errors below for troubleshooting. For Example, ERROR:
- 0 fatal error)s), 0 error(s)
I also cannot directly download from my account on the web. This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere. I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted. I cannot download that now as on Adobe's site it says we are experiencing problems. Aren't we all.
I was happy with CC until last week but now cannot recommend it.
I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that.

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Creative Cloud App not working / nothing shows up

I think the image shows much of my problem. I start the creative cloud app, but nothing shows up. Therefor I cannot install/update anything anymore.
Re-install did not fix this issue.
Using Win8.
Anybody has a clue?

Hi Ski-Devil.de,
Welcome to Adobe Community.
kindly try the following steps and let us know if this resolved the problem for you
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.
Regards,
Kartikay Sharma

Creative Cloud app (installer) does not show all installed apps - do I get updates?

Hi,
with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
Addl. info;
On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
Best regards,
Henrik

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Lightroom not in creative cloud app

i can't download lightroom because it doesn't show up in my creative cloud app. i have os x 10.8.5

you must have a 64 bit os. if you do, lightroom will appear between kuler and muse.

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't s

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't show up? My photo does show up when I click on "edit copy" or "edit original".
How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!

I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed.

Just updated via the creative cloud app and now lightroom won't even load.

As the title states:
I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
Installed new version and it won't load.
Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
Thankyou in advance,
Matt

Moderator:
Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
I didn't see that before writing this post.

Lightroom trial without Creative Cloud app

Hi all,
I'm considering Lightroom and I'd like to download the trial version. My machine is getting a bit old (2011 MacBook Pro), so a "try before you buy" seems like a good idea.
However, I don't really feel like installing the Creative Cloud app just for the trial as I'm only interested in the standalone version of Lightroom.
Does anyone know where I can download a trial version of Lightroom?
Thanks in advance!
Kind regards,
Andra

Thanks, but unfortunately clicking on the "Photoshop Lightroom 6" link on the page you recommended leads me to the product page for Lightroom 6 (http://www.adobe.com/nl/products/photoshop-lightroom.html). Clicking "Download" on that page downloads the installer for the Creative Cloud App, which is what I'm trying to avoid.

To update ...please quit Lightroom, launch the Creative Cloud app, and click the "Install" button next to Lightroom CC (2015).

Great.
Lightroom CC does not show up in my Creative Cloud App.
Lightroom 5 shows up. It says it's up to date. It is not.

Lincoln,
Just to be sure, have you verified that your system meets the requirements for LR6 CC 2015? Apps won't show up if your system does not meet certain requirements needed to run them.
Not all apps displayed for download | Creative Cloud desktop app-
Windows
Intel® or AMD processor with 64-bit support*
Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
Mac OS
Multicore Intel processor with 64-bit support*
Mac OS X 10.8, 10.9, or 10.10

Why don't I see Lightroom in my Creative Cloud apps area?

I don't see Lightroom available for download in my Creative Cloud apps area... and from the web side when I click download it tries to open my Creative Cloud utility and then does nothing. What should I do?

Try signing out of the Cloud app then signing back in again.

Trouble launching creative cloud apps. Subscription is activated but it shows trial expired screen.

Hi,
I am trying to launch creative cloud apps on 10.7.3 lion imac, but it keeps asking me to license the software, which I have already done. It even shows that subscription is active, but for some reason it keeps taking me back to the trial expired screen. I have already tried uninstallling everything and reinstalling, but that has not solved the issue. Creative Cloud seem to work just fine on my 10.6.8 macbook, but would not work on 10.7.3 iMac. Please help!!! I am so frustrated. I am paying for this and can't even launch an app. I am in the second month of this subscription. First month, everything appeared to be a trial and now it has expired. Now, when I try to license the software, it activates it for me, but it never launces the app. It takes me back to the trial screen. What should I do???

I hit this same problem. The problem wasn't on my machine: No amount of tweaking locally would fix it, no amount of removing the apps, cleaning, and reinstalling fresh. The problem was on Adobe's servers, where my account had been tagged as being a trial rather than a paying subscription.
The experience was tremdously frustrating, as most of the techs were worthless and wouldn't read the notes on what came before but simply threw out a random, inapplicable bugfix to try before handing it off to the next tech who would repeat the process. And there was no channel to get past them. Each time they'd tell me they were escalating the case, which became obvious as being a lie after a few weeks. No company has that many tiers of tech support. I was locked out of Illustrator for more than a month, waiting for late replies and meaningless "fixes".
Eventually my case landed at the desk of an agent who actually cared and kept looking until she found the answer. Thank you, Sarika Behal.

Lightroom CC showing up as 'Try' in Creative Cloud app rather than as upgrade to Lightroom 5

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