Lightroom CC won't import images

I just upgraded to lightroom CC from lightroom 5 and it won't import my images.  It shows a preview of them, but when I click import is says "importing images" but it never does and just sits like that.  Any ideas?  Thanks in advance.

Here is a series of things to try to isolate where the issue might be, obviously do an Import after each time you change things, so you know what is affecting the Import:
Presumably you've rebooted, but if not, or try it, again, this time actually shutting down so the power is off for a few seconds then turn it back on.
Does it work to import if you open EOS_DIGITAL in the Files section, not the Devices section?
Freezing (of LR6) suggests something incompatible is plugged into a USB port, somewhere.  It could be the camera or it could be a phone charging or who knows what.  Unplug everything except the camera/card-reader and try it.
If it does work, then plug things in one-by-one to see which one was causing the issue, and then unplug it, again, to verify it was the problem.
If it doesn't work with the card-reader or camera attached, then use an OS utility to copy the files to a temporary location on the hard-drive and see if things work better importing from there.
All this might be enough to determine the cause.  Other things you can try if you want would be:
Try without converting to DNG.
Try copying all the files on the card to a folder on the system hard drive using an OS function like Finder or Explorer, then format the card in the camera including a low-level format, then copy the files back to the card.

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