Lightroom error installing from creative cloud

I just signed up for the monthly membership to CC and downloaded LR and PS, both downloaded ok. PS is working but when I went to register the LR I get finished and it gives the error "assertion failed". I have no idea what this means or how to fix it, and any help would be greatly appreciated.
I have used LR 3 on this computer, but a few months ago it stopped working and I had my son uninstall it from this computer, so I am not sure if that has anything to do with it. I was able to use it for a couple years before the problem came up with it and it was removed.

I have to say after waiting on 40 people in line ahead of me in customer service chat I finally got through and they fixed the problem, so glad that now I get to play around with my new toys, a early Christmas present to myself

Similar Messages

  • Error in Installing From Creative Cloud

    installing from Creative Cloud I get this errors
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  WARNING: DW020 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 0 error(s), 3 warning(s)
    WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 as conflicting payload is installed.
    WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
    Please uninstall these products, restart your computer and then run this installer again.

    I too am getting this same error when I attempt to install Adobe Edge Animate from the Creative Cloud. I am running Mac OS X (10.8.2) and all of my software is current and up-to-date. I have followed the instructions provided in the error above which says to uninstall the previous Edge Preview and restart the machine. Edge has been removed from my machine (and I can find no traces of it) and I have restarted and I am still receiving this error.
    George Goeschel
    [email protected]

  • How do I launch Lightroom 5.3 from Creative Cloud?

    I downloaded and installed Lightroom 5.3 from Creative Cloud.  I have been trying for 4 days to launch Lightroom.  Each time I try,Adobe asks for a serial number or wants to know if I want to try Lightroom 5.3 for 30 days.  I use an iMac 10.9.1.file:///Users/cawhet1/Desktop/Screen%20Shot%202014-02-18%20at%207.55.37%20PM.png.

    Hi Crystal
    I believe there have been a good number of similar instances affecting CC users. It’s worth checking your purchase history to ensure you are properly subscribed. Go to Adobe.com and near the top right of the page log-in to My Adobe, unless you are already logged-in; in which case it will say welcome next to your name.
    Click on My Orders and this should show your latest invoicing. You can expand each section by clicking the small disclosure triangle icon to the left of each date.
    Then click on My Products and Services. Under the products section, which sometimes takes a few seconds to refresh, you should find Lightroom and if you expand the details it should contain an automatically generated serial number.
    The only suggestion I have is to Launch Lightroom again and if you see the trial screen click on licence this product and enter the serial number.
    It should not really be necessary with a CC app but let us know if that works.

  • Re-installing from Creative Cloud after hard-drive failure

    My hard-drive died, and now I need to re-install my all my software and operating system including a photoshop and lighthouse package which I purchased last week online.  will it be a problem to re-install from creative cloud? will it consider I have already downloaded on another machine?
    Thank you

    Hello valerietitli,
    Welcome to Adobe Forums.
    You can reinstall the softwares by just logging on to the website creative.adobe.com, you should not face any issue.
    Regards

  • Can not install from Creative Cloud

    We have Creative Cloud for Teams.  I am trying to get some software installed from the cloud for one of the users.  Every time I click Install on an application (have tried Adobe Acrobat, Adobe InDesign, Adobe Photoshop), it sits for a little while and then says Installation Failed.  When I click on the details, the error is "The download appears corrupt. Please try again after a few minutes (-60).  I have been trying to install for several hours and keep getting the same error.  I also tried to download the Trial version, still get the same error.  I need to get this installed as soon as possible for this user.  Any suggestions?  The OS is Windows 8.1 64-bit.

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Uninstall purchased PS and LR4 before installing from creative cloud?

    I'm a new CC subscriber with purchased copies of Photoshop (CS6) and LR4. Do I uninstall either or both before downloading the CC versions of both apps?
    Thanks,
    -- Sam

    For PS CS 6, you just need to Deactivate and then activate again with Creative cloud Adobe ID and password.
    You can continue using LR as there are no "cloud only" updates available for LR as of now.

  • Le nouveau Lightroom CC installé par creative cloud refuse de se lancer ?

    Par Créative Cloud, j'ai téléchargé Lightroom 5, il y a quelques mois et je voudrais faire la mise à jour en Lightroom CC aussi téléchargée très récemment mais, il ne se lance pas. Existe-t-il une procédure de passage de LR5 à LR6 ? Merci pour vos réponses.

    Hi,
    I believe you mean the Lightroom CC (latest).
    Please download the installer from the link below:
    New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools
    Regards,
    Sheena

  • Installing from creative cloud

    I can not install back the photoshop that i accidentally uninstall 

    Leftover files can cause problems like this. Try this:
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Error downloading from creative cloud site

    Adobe genuine software validation failure. The product you are trying to install is not an adobe genuine software and appear to be counterfeit

    http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

  • Manual remove of Lightroom causing problems for re-install with Creative Cloud

    Ok. I ran the uninstall of Lightroom 5 from the Control Panel on Windows 7 x64. Re-install from Creative Cloud failed. I then removed all registry entries for "Lightroom", deleted all references on hard drives. I deleted the OPM.db file and relaunched Creative Cloud and I still receive the following error (the same error at every step). Normally I would just ask for the msi and try reinstalling that, but I deleted it.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
    ERROR: Error 1714.The older version of Adobe Photoshop Lightroom 5.3 64-bit cannot be removed.  Contact your technical support group. 
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1714.The older version of Adobe Photoshop Lightroom 5.3 64-bit cannot be removed.  Contact your technical support group. 
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603
    How do I proceed to reinstall Lightroom 5 from Creative Cloud?
    Thanks for your assit.

    Thanks Jeff this worked like a charm for me. Anyone else looking, I had accidentally deleted a Lightroom file and I could not run, install, repair or uninstall the program and when I tried to re-install from CC it hung at 42% and gave an error code 7. I tried removing all Lightroom folder from everywhere with no effect. Running the MS Fixit utility allowed me to remove the Lightroom app and then I could re-install with no problems.
    Thanks again

  • I just bought the photography special (photoshop and lightroom) along with a Creative Cloud....

    ...and I can't find a redemption code. Photoshop and Lightroom were downloaded from Creative Cloud. None of the help guides from Adobe are answering my question. If anyone can help - THANKS

    Hi Agrabbio,
    Welcome to Adobe Forum,
    Please mention how did you purchase it, you can refer to this :http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#ccmembership
    Regards,
    Rajshree

  • Trouble Installing Lightroom 5 from Creative Cloud

        I'm having trouble installing Lightroom 5 from Creative Cloud. The file seems to download ok, but once it goes into it's installation I get the following error message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
    I've had this issue since upgrading to CC a few months ago. Anyone have any idea how I can fix this issue? Thanks.

    Which OS?
    I just buy CC, download Ps ok, but i can't download Lightroom 5...it says error: DW006 code 7. I've already try download again but nothing, the same error.
    LIGHTROOM INSTALLATION ERROR : DW006, HOW TO INSTALL?

  • Receive error 21 when trying to install lightroom cc 2015 using creative cloud

    On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21.  Any ideas what to do??

    I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
    Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
    I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
    As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
    I'm on Mac OSX 10.10.3

  • Installing Adobe Lightroom from Creative Cloud app

    Hello,
    I have a subscription for Adobe Photoshop CC and Adobe Lightroom. I've just successfuly installed Photoshop from Creative cloud app, though I can't find there the Lightroom. I installed a trial version of Lightroom from Adobe.com, use it in a trial mode because there is no way to activate it.
    How can I deal with that?

    open lightroom > click help > activate

  • Error 1603 when trying to install Acrobat XI Pro from Creative Cloud

    Hi Guys,
    I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Install MSI payload failed with error: 1603 -
    Fatal error during installation. MSI Error message:
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
    https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
    Since the error doesn't have any further information, I don't know what else to try.
    Can someone please help?
    Thank you in advance.
    Cheers,

    Hi ,
    I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
    https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
    Regards
    Sukrit Dhingra

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