LightRoom Failing to Install : OS X 10.9.4

Hi - I've just subscribed today to Creative Cloud Photographer.
Photoshop Downloaded successfully but LightToom plus an additional patch for PS is failing to install with the following error
"Unable to reach Adobe servers. Please check your internet connectivity, firewall settings and then try again"
Internet is running fine and firewall settings have not changed between the original PS download and the failure of the LR download.
Is this a problem with the CreativeCloud servers or something I'm doing ??
Cheers

Hi Alceyone,
Here is a network troubleshooting page that can help you. Please review the steps here.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thanks
Scott

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It woud seem that you have sufficient disk space then. I would recommend checking the file permissions on your temp directory to ensure you still have write access under your current User account. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust file permissions.
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Lightroom failed to install help?

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It woud seem that you have sufficient disk space then. I would recommend checking the file permissions on your temp directory to ensure you still have write access under your current User account. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust file permissions.
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ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

Hi,
i have the following message when i tried to install LR 5.6
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe Photoshop Lightroom 5.pkg_5.6 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
how can i solve this issue?
I am running on Mac with OSX 10.9.4
thanks in advance
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olebreth wrote:
how can i solve this issue?
A search of the site would probably be a good start:
https://forums.adobe.com/search.jspa?q=dw006

The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

Question: The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

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-------------------------------------- Summary --------------------------------------
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Hi redleathercouch5,
Please refer the KB :
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
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Hi most unique screen name,
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Lightroom 5 fails to install (7).? I have windows 7

Lightroom 5 fails to install (7). I have windows 7

Thank you for the help. I switched the language to english and then Lightroom installed without problems. Thank you again for the help.
Fredag 27. Desember 2013 16:17 CET skrev golman75 <[email protected]>:
Re: Lightroom 5 fails to install (7).? I have windows 7
created by golman75 in Creative Cloud Download & Install - View the full discussionHi everybody,
I live in Poland and use Polish version of Windows 8, but I don't mind using English Photoshop, Lightroom or whatever. I even prefere English version as it's easier to find tutorials etc.
Just a bit more info from Adobe would help or maybe even just highlighting such hot topics. Current Customer Care is a joke.
There are five or more sites linking to each other to finally ask you a question of "Still need help?"
This issue is probably a nightmare and takes place in 75% Ligtroom 5.3 CC installing sessions in EU where guys are using other languages than English.
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English, Dutch, Spanish, French, Italian, Gernan, Brasilian Portuguese, Swedish, Japanese, Chinese Simplified, Chinese Traditional, Korean.
But it does not say there are 4 types of English on the list and in my case switching to English International does not work.
It does work with English (North America).
Good luck!
MarcinPlease note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5959529#5959529
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Did you run ExceptionDeployer.exe --workflow=install --mode=pre for Acrobat and ExceptionDeployer.exe --workflow=install --mode=post for everything else?

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Message body         We've encountered the following issues:
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Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
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                        C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
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Download Failed:Installation completed though some optional components failed to install correctly

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Nobody can tell you anything without proper system info or other technical details.
Mylenium

Fail to install LR CC at all

Hello
I bought the Photoshop & LR5 license and started installing everything this morning using the Adobe Application Manager.
Photoshop, Bridge and other software installed apparently correctly.
I cannot get LR 5 installed, i tried 4 times, each time it downloads, extracts and then fails in the installation.
The error message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: AdobeLightroom5CCMPkg- -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
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I have a Mac OS X 10.6.8
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I'd say the problem is that Lightroom 5.2 (which is what is installed by the cloud) is not compatible with 10.6.8. You should upgrade to Mavericks. It's free.

Just signed up for Ps & Lr cc Mac OSX 10.6.8 Lightroom won't install.

I was able to download and install Ps cc, but Lightroom appears to download, but fails to install. This is the error I am getting. I have tried several times even after a reboot, it fails.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
Any help would be appreciated.
Thanks,
j. Ross

5.2 won't run on your ancient operating system.
System requirements
• Multicore Intel processor with 64-bit support
• Mac OS X 10.7 or 10.8
• 2GB of RAM (4GB recommended)
• 2GB of available hard-disk space
• 1024x768 display
• Internet connection required for Internet-based services**
Try this version.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5520

LightRoom Failing to Install : OS X 10.9.4

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