Lightroom for CC asks for serial number

I've purchased Lightroom separately for years. Even after buy into Creative Cloud, I maintained a separate Lightroom account/serial number. We use both Macs and PCs in my studio, but I prefer using Lightroom on my PC desktop and my notebook. For a project that just came up, I needed additional collaboration and downloaded and installed Lightroom from the Creative Cloud App on the Mac. Lightroom IS ASKING FOR A SERIAL NUMBER even though it is a separate install, one that should be tied to Creative Cloud, NOT my standalone product.
Can anyone give me correct information to resolve this? I find Adobe, for such a large corporation, to have THE WORST tech support of ANY company I have dealt with. Microsoft and Apple put Adobe to shame. There seems to be no way I can contact anyone to resolve this, so i hope to find the answer on the forum.
Thanks.
Nemo

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Lightroom 3 asks for serial number launching in non-admin account

    The following information was provided by Carey Burgess (Adobe Employee):
    Does Lightroom 3 launch and work fine in an admin account, but when you launch the application in a standard (i.e. non-admin) account it asks for a serial number?
    If so, then it is likely due to a file permissions issue either in the original (admin) account or with the standard account.
    (Although you need administrator access to install Lightroom, and you do need proper access permissions to your photos, you should be able to run Lightroom without issue in a standard user account.)
    Lightroom 3 stores registration data (the serial number) in a file called Lightroom 3.0 Registration, which is stored by default in one of these locations:
        * Mac OS: /Library/Application Support/Adobe/Lightroom
        * Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Lightroom
        * Windows 7/Vista: C:\ProgramData\Adobe\Lightroom
    -  Check for the registration file in the appropriate location for your system.
    If the file does not exist in that location, then ensure you are logged in with the admin account (the one where Lightroom doesn't prompt for a serial number) and check the user-specific location instead:
        * Mac OS: /Users/YOUR USER NAME/Library/Application Support/Adobe/Lightroom
        * Windows XP: C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Lightroom
        * Windows 7/Vista: C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Lightroom
    If the file exists in the user-specific location instead, then I would suggest that you ensure that you have quit Lightroom, and then move the registration file from the user location to the default system-wide location. Lightroom should now no longer prompt for serial number when you open it from a non-admin account.
    If the registration file did (or now does) exist in the default system-wide location, but you are still being prompted to enter a serial number when opening Lightroom in a standard user account, then that account does not have sufficient access permission to the registration file.
    To resolve this aspect, there are two possible solutions (the first being the recommended solution):
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    For more information about changing permissions, see one of these articles:
        * Windows XP: http://support.microsoft.com/kb/308419#4
        * Windows Vista/Windows 7: http://windows.microsoft.com/en-us/windows7/What-are-permissions
        * Mac OS: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8342.html
    2. Copy the registration file from the system-wide location to the user-specific location for the standard user account. (You would need to repeat this step for each standard user that needs access to Lightroom.)
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    Months ago, I had a routine clearout of old software boxes etc and chucked out my Lightroom 1.0 box. A couple of weeks ago I reinstalled Lion on my mac to find that I cannot register Lightroom. I have the 3.0 upgrade serial, the 2.0 upgrade serial, but the 1.0 was on the box..
    I followed the instructions above to find the files in crashplan form before the fomat that hold the registration details. I have tried placing them in the location described, but it doesn't seem to work.
    The serials (or something) are in the file, but given in the string that is difficult to decipher - and doesn't work in the registration screen, wrong size and a mix of letters and numbers rather than just numbers as my 3.0 serial is.
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  • Cc lightroom trouble asking for serial number

    I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.

    Hi Kirstygem,
    If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
    Lightroom 3 asks for serial number launching in non-admin account
    Updated kb For LR5 : Preference and other file locations in Lightroom 5
    Do let us know if this worked for you or not .
    Cheers,
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    Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
    Regards
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    Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

  • Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

    I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Does your Cloud subscription properly show on your account page?
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    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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