Lightroom has lost all my keywords!!!

Let me start by saying that Adobe has the most irritating customer support I have EVER dealt with... way to not have an email or phone number anywhere for your paying customers Adobe. and if there is a line/email way to hide it so effeciently it can never be found so people are forced to deal with this stupid posting situation... I want a direct response form the people who MADE my product I pay for every month...
That being said after "upgrading" to Lightroom 5 it seems all my keywords are now just gone in the wind or a figment of the past. they all still show up in the list on the right hand side, but none of those keywords now link to any images and there are almost 3,000 I had keyworded over years. I would love to know why this happened and how to fix it because I dont even have the right information to re-keyword them all and I personally see this as something adobe did wrong not me. ( yes I have read the 50 other threads online about why this has happened). I have over 500 images of just the iris of the eye and it is literally IMPOSSIBLE to put peoples names back with their images. I require assistance here ASAP Adobe.....

Go to the Library Module and click on the top-most folder which should contain all of your photos. Press Control-L to view the Library Filter. Click on Text. In the first drop down choose Any Searchable Field. In the second drop down choose Contains All. In the search box enter one you your keywords. The photos that contain the keyword should appear in the grid. This will show you if Lightroom still knows about your keywords, and if you can access them. Hopefully you chose to Automatically Write Changes to XMP in the preferences. If this is the case, your keywords are written into the files and they should work if they are re-imported back into Lightroom. If you did not make this choice, your keywords are only in the Lightroom Catalog which you, hopefully, have backups from which you can return to a previous state of the catalog that worked.
As far as support, this forum is most often the best way to get it. However, complaining about Adobe here is counterproductive to getting your questions answered.

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