Lightroom install

I ordered the package a month ago that included PS CC and LR 5. When I installed PS it installed fine and is working well. When I installed LR it said it's a trial only and is now expiring? Did I miss something??

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

I have two versions of Lightroom installed on my computer, can I uninstall the older version?

While looking at the "Programs and Features" folder on my Windows 7 computer I discovered that I have two versions of Adobe Lightroom installed on my system. One is Lightroom 5.2, installed on 9/19/2013, and the other is Adobe Photoshop Lightroom 5.5 64-bit, installed on 7/5/2014
- Can I uninstall the older version?
- Will uninstalling the older version cause any problems with the newer version?
- If yes to either question, is there anything I need to do before doing the uninstall (i.e. deactivating, etc.)
Any advice on how to correct this problem is gratefully appreciated.
PS; I have the same issue with Muse CC. See: I have two versions of Muse CC installed on my computer, can I uninstall the older version?

Jim,
I thought it was odd that I had two versions of Lightroom installed as well. I have been able to track the issue back to an apparent "bug" in the Lightroom 5.2 update that installed a second version of Lightroom in addition to updating the existing version on my computers. At the time, I posted about it at Lightroom 5 installed twice on my laptop. While I never got an answer to my question, which was "Is this normal?" I did hear from others in the forum the experienced the same problem and had the same question. As time passed, later releases updated one of the two installations, but did not effect the second. Hence, two different versions of Lightroom 5 installed on the same computer.
Uninstalling the older version solved the problem. Thanks

I have a macbook pro with only 128gb of hard drive. I have lightroom installed and all my photos on an external hard drive. Can I store my lightroom library on the external hard drive too?

I have a macbook pro with only 128gb of hard drive. I have lightroom installed and all my photos on an external hard drive. Can I store my lightroom library on the external hard drive too?

Yes. Find the LR catalog file by looking in Edit/Catalog Settings/General. Close LR and navigate to that spot. The catalog file is the one that ends in .lrcat - move it to wherever you want. Next to the .lrcat file is a subfolder called Previews.lrdata. You can move that over as well, but if you don't LR will generate new previews. Double-click on the .lrcat file in its new home and LR will open with that catalog. Set Preferences to When Starting Up Use Most Recent Catalog.

Is it possible to access a single Lightroom catalogue mounted on a shared drive from multiple computers, each with an individual Lightroom install?

Is it possible to access a single Lightroom catalogue mounted on a shared drive from multiple computers, each with an individual Lightroom install?
Thanks.
Steve Greenberg

No, Lightroom catalogs cannot be on a networked (shared) drive, and they do not support simultaneous multi-user access

I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.

I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Lightroom installing on C: drive, despite CC preferences install location on E:

Having a problem with Lightroom installing to C drive despite E drive being the preference setting under Apps in Creative Cloud. Have uninstalled, rebooted, and reinstalled numerous times to no avail. Photoshop installed with no issues to E drive after uninstalling off of C drive, changing preferences in CC to E and reinstalling Photoshop. No problems. Assumed Lightroom would install the same way, but no such luck. Help!!

Thanks for the help Mylenium. You have saved me hours of frustration and wasted time. Just discovered a host of other members who were complaining bitterly in 2013 and 2014. Hopefully Adobe heeds their customers concerns and fixes it in 2015, or at the very least has a pop up window that states what the FAQ states "Lightroom must be installed to your local drive and can't be installed to custom location like other Creative Cloud apps. Lightroom always installs to the default location and disregards any preference you select for a custom location. This behavior is as designed." That would have saved me so much time and aggravation, and no doubt other frustrated members to come.

Photoshop Photography Package: Lightroom installed OK, Photoshop keeps giving an update error

I have just bought adobe photoshop and lightroom package for $9.99 a month? Lightroom installed successfully but photoshop keeps giving me a update error? I need to retry or contact customer support? How do i fix this pls?

What is the error message?
If you need to cotact Support you can use chat, but if you can provide more details someone here might be able to help.
http://www.adobe.com/support/chat/ivrchat.html

Why does Lightroom install to 2.x folder instead of simply 2?

Why does Lightroom install to a different 2.x folder each time [such as 2.5, 2.6, 2.7]? Why not just install to the same Lightroom 2 folder?

M Behrens wrote:
I don't think you can run 2 .x versions side by side. the setup will uninstall the old version before installing the new 2.x verion. You can run the beta 3s side by side with a 2.x but Adobe allows for this.
You're right, this was a mistake on my side. I was misslead by the fact that my recent LR 2.7 upgrade did not remove the 2.6 folders entirely, but this was because I had an additional customized file in one of the subfolders.
Sorry for my confusion.
Beat

Why don't I see the Lightroom install on the CC app? Lightroom 5.7 is already installed.

Why don't I see the Lightroom install on the CC app? Lightroom 5.7 is already installed.
Is my computer up to spec?
thanks!
Jake

The CC Desktop app has always been a little flakey.
In the preferences(?) screen, sign out and back in.

My other laptop crashed with adobe lightroom installed on it. How can i de-authorize that computer (not able to boot up) and install it on this computer?

My other laptop crashed with adobe lightroom installed on it. How can i de-authorize that computer (not able to boot up) and install it on this computer?

There is no de-authorize process for Lightroom. Just download the latest version and use your License key to authorize on the new computer.

Apps panel doesn't show Lightroom installed

I've had lightroom 5.5 installed through the apps panel previously. Apps now panel doesn't show Lightroom installed.
I've tried both these solutions, neither have worked:
Apps panel doesn't show installed Creative Cloud apps
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#UpdatesNotShowing
Any ideas how I can resolve this? Thanks.

Solution can be found here:
Lightroom keeps disappearing from my installed apps
Apparently that behaviour is normal. Just use the Install option instead of update.

Adobe Photoshop Lightroom installing problem

I bought Adobe Photoshop Lightroom 4.1 cd-version today, but I've macbook air -computer and I can't use the cd - Would it be possible to install the software from internet by the code I have?

You should be able to download and install using the serial number from your disc...
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Lightroom installing problem - incomplete installation

Hi, I a CC user and trying to install Lightroom, and each and every time I try to install the software, it stops in arount 70% progress and says there were some issues.
Here is the error code I got:
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe_Lightroom_x64.msi_5.4 ----------- ERROR: Error 1935.An error occurred during the installation of assembly component {6435B7C0-E0C8-3EA2-91AE-7640034EAFCE}. HRESULT: 0x80070422. ERROR: Install MSI payload failed with error: 1603 - Błąd krytyczny podczas instalacji. MSI Error message: Error 1935.An error occurred during the installation of assembly component {6435B7C0-E0C8-3EA2-91AE-7640034EAFCE}. HRESULT: 0x80070422. ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603 -------------------------------------------------------------------------------------
Can anybody help with this?
Thanks,
Paul

what's your os?
Exit Code 7 when installing

Need urgent help please PS + Lightroom instalation

Hi,
I bought some days ago the Monthly pack of Photoshop and Lightroom (12,99/month)
Before I had the trial version. A friend of mine told me to unistall ADOBE programs before buying the Photoshop and Lightroom. I did it, or better I thought I did it. When I check in the Application I found them there and when I click on the Uninstal the program pop out a window with the message "you have to download the latest version of Adobe Application Manager". I did it, but when I try to delete the old Photoshop the window pop out again and again, and it doesn't let me download and install the Adobe Creative Cloud I bought
PLEASE PLEASE ANYONE WHO CAN TELL ME WHAT I HAVE TO DO?

IreneOO I would recommend you begin by completing the steps listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html. Once those steps are completed then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

Lightroom installed but can't find it

Hi,
I just subscribed to lightroom + photoshop CC plan. I then installed photoshop and lightroom on OsX Maverick from the creative cloud application but can't find the Lightroom app...
I tried to re-install it from the lightroom disk image but it keeps asking me for a password...
How can I start the right (CC) lightroom ? Do I have to download a serial number from a torrent file as so many people do without any issue ?
Thanks.

I have no experience with the CC applications. But it seems that sometimes the "regular" Lightroom installer fails to create a shortcut for starting the program. Checking your applications folder and see if you can find the Lightroom program. You might have to create your own desktop icon. I'm saying this because I understand from what You wrote that you have already installed Lightroom. Is that correct?

Lightroom install from Master Collection CS6 to Win 8.1

I've recently upgraded my computer and now have a PC running Windows 8.1 that is much faster. I installed my Master Collection CS6 that was running on my Win 7 PC. Everything but Lightroom has installed properly. It was on my win 7 pc with the exact same install (copied it from my other pc) with Lightroom but now I can't find the program. Has anyone had the same problem or know the solution.
Thank you

If you know what version of LR you got with the CS-MC – LR 3, LR 4, LR 5, then you can download any of the LR updates from the Adobe Updates page:
http://www.adobe.com/downloads/updates
You would need a serial number for the same LR series (3, 4, 5) to activate what you download and install from the updates page.

Lightroom install

Similar Messages

Maybe you are looking for