Lightroom installation issues

A few months ago I tried Lightroom 5 with the 30-day free trial. Today I purchased a software download card from an office supply store to buy lightroom. I followed the instructions and entered the code on my purchased card to retrieve the serial number. After I entered the serial number there was the option on the webpage to download lightroom. I clicked that and ran the installer and now when I open up Lightroom it's still taking me to the screen that I saw after my 30 days were up (the "i have a serial number and want to license lightroom" v. "I want to try" screen.) I click next and enter my serial number (again) and it tells me that the serial number is invalid. I don't know how to avoid this. I don't know if it's because I already entered the serial number to download it in the first place but if that's the case, how to I avoid this screen and get into lightroom. I already deleted my trial version and redownloaded lightroom and it still didn't work.
Any help would be much appreciated. Thanks!

Figured it out!

Similar Messages

  • Lightroom installation issue: Exit Code 7

    When trying to install I get this error code:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
    Any suggestions?
    Thank you,
    Tifani

    Try http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Which operating system?

  • Lightroom installation issue

    I have a new Vista machine. When I try to install Lightroom, it begins the extraction but then gives an error message "Adobe Extractor has stopped working." I'm running as Administrator. Any ideas?

    Beats me. Vista isn't officially supported yet but many people have it working on Vista.

  • Lightroom 4.2 Installation Issue

    Leaving this around in case anyone else has the same problem -- Solution found -- Windows installer issues / registry issues -- used the Microsoft Fix it tool (http://support.microsoft.com/kb/2438651#reso3) to correct.  4.2 install ran fine.
    I've read through the posts in the Lightroom forum regarding  LR 4.2 install issues. I will list here the things I've done to try to get the install to work:
    1) Downloaded the installation software twice.
    2) Ran the setup program in admin user mode.
    3) Ran the install in admin user mode.
    4) Get the following error in a Windows Installer window:
    The feature you are trying to use is on a network resource that is unavailable.
    Click ok to try again, or enter an alternate path to a folder containing the installation package 'Adobe_Lightroom_x64.msi' in the box below.
    Use source:
    c:\Users\RMJF\AppData\Local\Temp\{...}
    What I have found (after displaying hidden AppData folder):
    The location where the .msi file resides is different from the one defaulting in the above window.
    I select this alternate path, but still cannot complete the installation.
    Furthermore, when I cancel the install, I get this error:
    Adobe Photoshop Lightroom 4.2 64-bit Installer Info
    Error 1714. The older version of Adobe Photoshop Lightoom 4.2 64-bit cannot be removed. Contact your technical support group
    I have been running LR since the beginning of time and most recently LR 4.1, so there is no 4.2 installed.
    Also, I tried to fix the install of 4.1 via the programs in Control Panel. I cannot repair it and get this error:
    The installation source for this product is not available. Verify that the source exists and that you can access it.
    All versions (except the 1.0 version) were downloaded and installed from the Adobe LR site.
    So, looking for suggestions.
    Seems like there are some missing files from the 4.1 version that are hindering the install of 4.2???
    All quite frustrating.  Hope you can get me to a speedy solution.
    (System info:  Windows Vista 64-bit Home, SP 2, 20 GB of disk space to spare!  Also, I have set the install program to be allowed by the anti-virus program. I have run a registry clean-up, as well.  No other apps are running during the install.)
    Message was edited by: marzo19

    untill now, 3 phones later, and mayby 10 attemps later to install it: notting. the errors that i am gething are the same as above, but nothing helps for me.
    even the microsoft fixid diden't help.
    So also desperate.

  • Lightroom CC issues

    I have installed Lightroom CC on a 2009 21.5" iMac running Yosemite, 16Gb RAM, NVIDIA GeForce 9400 256MB. I got past the initial installation issue by the suggested method but Lightroom crashes frequently. I have re-installed and this is still the case. Any thoughts? Thanks

    My 2009 17" MacBook Pro actually has two GPU - GeForce 9400M 256MB and GeForce 9600M GT 512MB, either of which I can select in OS X Sys Prefs Energy Saver panel. With the 9400M 256MB selected, LR crashing out is frequent. With the 9600M GT 512MB selected, somewhat less-so. Dificult to be statistical about it as I am not using LR CC so much yet as I am doing mostly Photoshop work at the moment. I should also have said I am running LR CC in dual-display mode, with 1920x1200 as the main and 2560x1600 as the secondary (which means mostly as loupe in the Develop Module); that clearly will affect GPU loading also.
    LR should not really just crash out if not enough GPU memory, just switch back to CPU to do that render, so there is something Adobe should tidy-up. I don't quite understand the crashing at start up on a "sensitive" image (until navigate away and back) either.

  • Why does a pop up screen ask me to extract the image using Lightroom Installer, when all I want to d

    Why does a pop up screen ask me to extract the image using Lightroom Installer, when all I want to do is view it ?

    My local computer shop solved the problem. Apparently when you download cloud it changes a lot of settings.
    So second issue.
    Why do I now get asked to burn to disc rather than saving to my hard drive when I want to export from Lightroom ?

  • After CC packager created installer for Lightroom, Installer does not install

    I created an installer for Lightroom (windows) using the CC packager. When I tested it it did not install Lightroom.  I tried the 32bit version and the 64bit version and they both did the samething.  Is there a problem with creating the Lightroom installer?

    Far out, I have been suffering from the same issue! I have tried on multiple machines to install Lightroom CCP pacakge! When running the setup.exe for other packages it will actually install the application and display a desktop icon / program files entry. I have wasted hours trying to figure out why Lightroom wasn't installing even tho event logs said successful! How is there no official documentation from Adobe that this is the expected behaviour for Lightroom manual installs?
    Sure the documentation says run setup.exe then exceptions installer, my thoughts were why bother with exception installer if the main package has not installed correctly! It should mention the program won't appear until exceptions have been installed?
    Thanks for creating this thread DeltaCollege! And thanks for the resolution Romsinha!

  • Installation issue on opensuse 11

    Hey All,<br /><br />Im a Windows guy still struggling with Linux set-upsso take it easy on me! :)  and Im having a hard time getting blaze installed and running.<br /><br />This is what Ive done so far.  I've successfully set-up the latest copy of openSuse11 64 bit version with: <br />  Tomcat 6.0.16 (Tested and running)<br />  ANT 1.7<br />  JAVA SDK & JDK 6<br />  Junit (ant-junit, junit, junit-javadoc, junit-manual, libcppunit-1_12-0)<br />  Downloaded both blazeds.war and blazeds_src_3-0-0-544.zip<br />  From Tomcat Manager I uploaded the blazeds.war file successfully.<br />  I unzipped the zip file into root/blazeds and from a command prompt ran     ant.  These are the errors Im getting:<br />     *  [taskdef] Could no load definitions from resource net/sf/antcontrib/antcontrib.properties.  It could not be found.  (Repeats about a dozen times)<br />     *  BUILD FAILED<br />     *  /root/blazeds/build.xml:445:  The following error occurred while executing this line:<br />     *  /root/blazeds/resources/fds-ajax-bridge/build.xml:52  Problem:  failed to create task or type if Cause:  The name is undefined.<br />     *  Action:  Check the spelling<br />     *  Action:  Check that any custom tasks/types have been declared<br />     *  Action:  Check that any <presetdef>/<mac  rodef> declarations have taken place.<br /><br />Variables:<br />env | grep _HOME<br /><br />ANT_HOME  = /usr/share/ant<br />JRE_HOME =/usr/lib64/jvm/java/jre<br />JAVA_HOME =/usr/lib64/jvm/java/jre<br />SDK_HOME =/usr/lib64/jvm/java/jre<br />JDK_HOME =/usr/lib64/jvm/java/jre<br /><br />Any ideas?<br />Brad

    Hi Alex,
    Sorry I've been away and just got back.  Presently I'm working from jrun4 and would like to use blazeds instead.  Once my projects get going I would need the ability to use my customers already made linux/tomcat boxes and just plug in blaze.
    I look forward to your answer.
    Brad
    On Fri, Aug 1, 2008 at 12:57 PM, Alex Glosband
    <
    [email protected]> wrote:
    A new message was posted by Alex Glosband in
    Configuration and Getting Started Discussion --
      Installation issue on opensuse 11
    Are you just trying to install and run BlazeDS? Why do you need to build from source?
    -Alex
    View/reply at
    Installation issue on opensuse 11
    Replies by email are OK.
    Use the
    unsubscribe form to cancel your email subscription.

  • Forms 10g Installation issue on windows 7 Professional service pack 1

    hi
    I am trying to install oracle forms 10g  64 bit windows 7 Professional service pack 1 ..
    Below are 2 files that i am using ..
    ds_windows_x86_101202_disk1.zip (626,122,752 bytes)
    ds_windows_x86_101202_disk2.zip (236,880,881 bytes)
    But it failed but the error is .. 
    Checking operating system version: must be 4.0, 5.0, 5.1 or 5.2.    Actual 6.1     Failed <<<<
    just wondering if there are any workaround ..

    Christian is right - Forms 10g R2 (version 10.1.2.0.2) is not certified for installation on Windows 7.  You must apply a Forms 10g R2 patch to bring the version to 10.1.2.3.0 for it to be certified.  You must have a My Oracle Support account to obtain the patch.
    Now, to your question - is there a workaround; the answer is yes.  There are known issues with this installer.  I'll list them and their workaround.
    1.  The Oracle installer checks for a specific set of Windows versions rather than check for a minimum Windows version.
    Workaround:  Right-click the Installer and select Properties.  Click the Compatibility tab and click the checkbox: Run this program in compatibility mode for:  Windows XP SP3).
    2.  The Oracle Installer can't detect Windows Managed Virtual Memory (VM).
    Workaround:  You must temporarily change the Virtual Memory settings and specify specific Initial and Maximum sizes.  See this Microsoft article for more information on changing VM settings.  http://windows.microsoft.com/en-us/windows-vista/change-the-size-of-virtual-memory
    This change will require you to restart your computer.  After you have successfully installed Oracle Forms 10g, you can restore the original VM settings.
    3.  The Oracle installer MUST be installed as an "Administrator". 
    Workaround:  Windows 7 uses "Least privileged user" so you must right-click the Installer and select the Compatibility tab.  Click the "Run this program as an administrator" checkbox.
    4.  Not a Oracle installer issue, but you will have to install the 32-bit version of the Oracle Java Runtime Environment (JRE) (1.6.0 - not 1.7.0) because Oracle Forms is a 32-bit application so it will not be able to use the 64-bit JRE.
    Run the Oracle installer and it should now install succesfully.
    Craig...

  • HP Photosmart D7360 -- Driver/Installation issue

    For some reason my HP Pavillion Laptop no longer recognizes my HP Photosmart printer.  I have downloaded the drivers, I have the disk and no matter what I do, I can't get the printer driver to install. 
    It tells me that it can load verythign BUT the driver.  Any ideas?
    Thanks
    jstjohn

    Welcome to the forums @Pierre-Louis ,
    I read about the installation issue you're having with your Photosmart C4280 on Windows 8. I have a guide that I have heard successful results from and I hope they work for your scenario as well!
    Click this link to get started: A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Photoshop CS6 Installation issues

    Anyone on 10.7.5 having PSCS6 installation issues after trying to apply update via Creative Cloud?

    This link took me to location where I chose the appropriate version of Bridge update and it worked.  My verion was updated to 5.0.1.23
    http://www.adobe.com/support/downloads/product.jsp?product=108&platfor m=Windows

  • NWDS installation issue - "Please wait... completing the install"

    Hi all,
    I got the same "Problem" each time I update my NWDS.
    [Re: NWDS installation issue.|Re: NWDS installation issue.]
    After the installation, when I start the NWDS I get always the message:
    "Please wait... completing the install"
    If I create a new Workspace this really solves the problem but I don't like to create every time a new workspace after an update and copy all my projects back to this new workspace.
    Is there no other solution around? I think I'm not the only one who has this troubles, am I?
    Regards,
    Stefan

    Hi all,
    I solved this problem by myself. So for everyone who is interested in how to solve this problem:
    Just delete the folder .config in
    \workspace\.metadata\
    During the next start of NWDS this folder will be created and everything will work as excpected!
    Stefan

  • Application Runtime Environment installation issue

    Hi,
    JDeveloper 11.1.1.3.0
    OS: Solaris SPARC
    I am trying to install the application runtime environment and I am getting the below error. Please advice me on how to resolve this issue.
    JAVA Version in Solaris SPARC :
    weblogic@comm1 ~/Installs $ java -version
    java version "1.5.0_24"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_24-b02)
    Java HotSpot(TM) Server VM (build 1.5.0_24-b02, mixed mode)
    Error:
    weblogic@comm1 ~/Installs $ cd Disk112/
    weblogic@comm1 ~/Installs/Disk112 $ cd Disk1/
    weblogic@comm1 ~/Installs/Disk112/Disk1 $ ./runInstaller
    ./runInstaller: /apps/wls/Installs/Disk112/Disk1/install/solaris/runInstaller: cannot execute
    ./runInstaller: syntax error at line 299: `count1=$' unexpected
    Thanks,
    Rajesh

    Hi,
    I have installed the jdk 64bit version and tried the application runtime environment installation but I am still getting the same old error. Here it is..
    weblogic@dwlsalescomm1-c2 ~/Installs/Disk112/Disk1 $ ./runInstaller -jreLoc /apps/wls/WL10/jdk1.6.0_21/
    ./runInstaller: /apps/wls/Installs/Disk112/Disk1/install/solaris/runInstaller: cannot execute
    ./runInstaller: syntax error at line 299: `count1=$' unexpected
    JDK Version:
    WL10/jdk1.6.0_21/bin $ ./java -d64 -version
    java version "1.6.0_21"
    Java(TM) SE Runtime Environment (build 1.6.0_21-b06)
    Java HotSpot(TM) 64-Bit Server VM (build 17.0-b16, mixed mode)
    Please advice me on how to resolve this installation issue.
    Thanks,
    Rajesh
    Edited by: Rajesh on Mar 15, 2011 8:28 AM

  • Acrobat Installation Issues due to Computer Switch

    My surface bit the dust last week and I had to replace it. Downloaded acrobat successfully tot eh surface but then that apparently cut off access to the adobe pro on my home computer.
    How do I get acrobat re-installed without the "you don't have a license" error message.
    I am on a subscription plan
    P

    licensing issue-the system does not recognize that I have a license so I would love to eb able to speak with a real person so they coudl go and look at my purchase and fix the problem.
    I'll be calling on Monday- right now I am using a trial version again but need to fix before the 39 days are up Peter Collopy, CSP, CIH, CHP
    Damariscotta, ME518.859.1944 (cell)
          From: RahulTyagi4you <[email protected]>
    To: Peter Collopy <[email protected]>
    Sent: Sunday, March 1, 2015 5:30 AM
    Subject:  Acrobat Installation Issues due to Computer Switch
    Acrobat Installation Issues due to Computer Switch
    created by RahulTyagi4you in Acrobat Installation & Update Issues - View the full discussionHi Peter Collopy, Is Acrobat properly installed on your system?Please confirm if you facing installation issues or licensing issues? Regards,Rahul Tyagi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7240431#7240431 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7240431#7240431 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Adobe AIR Installation Issue

    Hi,
    I am facing an installation issue with AIR file on multiple machines.Though I am able to install it on some machiens.Below is the log for same.
    [2011-08-05:11:56:02] Application Installer begin with version 2.7.0.19530 on Windows XP x86
    [2011-08-05:11:56:02] Commandline is: E:\ASMTv3India\ASMT2011_Beta-4Aug2011\ASMT2011_Beta.air
    [2011-08-05:11:56:02] Installed runtime (2.7.0.19530) located at c:\Program Files\Common Files\Adobe AIR
    [2011-08-05:11:56:02] Unpackaging file:///E:/v3India/App_Beta.air to C:\Documents and Settings\Media\Local Settings\Temp\fla2D.tmp
    [2011-08-05:11:56:03] Application signature verified
    [2011-08-05:11:56:03] Unpackaging/validation complete
    [2011-08-05:11:56:03] No app located for appID 'App2011-Beta' and pubID ''
    [2011-08-05:11:56:12] Converting unpackaged application to a native installation package in C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp
    [2011-08-05:11:56:18] Native installation package creation succeeded
    [2011-08-05:11:56:18] Starting app installation to C:\Program Files. Installing app ASMT2011-Beta version v3.010 using the source file at file:///E:/v3India/App_Beta.air
    [2011-08-05:11:56:18] Installing msi at C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi with guid {EBF346A2-FD8C-08C2-07E8-AA91ABD1CAE6}
    [2011-08-05:11:56:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2011-08-05:11:56:21] Rolling back install of C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi
    [2011-08-05:11:56:21] Rollback complete
    [2011-08-05:11:56:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2011-08-05:11:56:28] Application Installer end with exit code 7
    Please do the needful.
    Thanks & Regards
       Vishal

    Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:
    How to enable Windows logging
    Once you've enabled logging, try installing again.  Grab the newly created msi logs and either post here or email me at [email protected]  I'll examine the logs and see if we can find a common issue between the systems.
    Thanks,
    Chris

Maybe you are looking for