Lightroom is in trial mode, but I have purchased a subscription.

Creative Cloud (oh why oh why do they have this???) says I am in trial mode. When I log onto the web account, it shows that a subscription has been purchased. Lightroom wont work properly as it says it is in trial mode. Any help? That is in simple english and doesnt involve 40 steps, especially when it is not due to my incompetence!!!
Please help. Sorry for rant.
matt

Hi Arpit
I have contacted them, but so far no response. This is highly frustrating, please can you help?
Text from original email with serial number is;
Adobe Case Update and Feedback Opportunity
Your Adobe ID:
[email protected]
Your Case Number:0214481980
Case Description:STE order fulfillment
With this response, we believe your issue is resolved and have therefore closed your case 0214481980. If your support case has not been completed to your satisfaction or you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.
Hello Matt,
Thank you for contacting Adobe.
Thank you for submitting the Proof Of Eligibility. We have successfully processed your order. Below are the product credentials:
Product : Lightroom 5
Serial Number: XXXXX
Platform : Multiple Platforms
Language : EU English
We are pleased to inform you that we have gone ahead and registered your new serial number under your Adobe account to have a record of your serial number in case you loose it and need it for re-installation in the　
future. In order to locate your serial number, please log in to your Adobe account and view under "My Products".
You can use this link to view the contact details for further assistance:http://www.adobe.com/uk/company/contact.html
Your customer identification number is : 0423837209
Enjoy your new software.
Your feedback is important to us. Please take a moment to let us know how we're performing against your expectations by completing our survey.
Take the survey
To review your case history or reopen the case, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
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