Lightroom mobile and cloud

I have a cloud subscription but I get a message that my lightroom mobile is expired.
I don't understand why because the mobile function is, as far as I know, included.
Does anybody know why?
reagards
Wim

When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)

Similar Messages

  • Why files in Lightroom mobile  and files in the creative clouds not the same?

    Why files in Lightroom mobile  and files in the creative clouds not the same?
    Idea was to store date in one place. I have subscribed to photographer option

    Do you mean you are trying to sync files from Creative Cloud to mobile and it doesn't work? I don't know much about Lightroom. It's better to ask your question at Photoshop Lightroom.

  • Why files in Lightroom mobile and files in the creative cloud not the same? idea-  one place(stored date) for all application ??????

    Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

    Lightroom Mobile is not a cloud storage service. You shouldn't treat it as a way of backing up your files. You are merely storing Smart Previews of your files in the cloud space, high-quality JPEGs of your files regardless of their original format on your desktop. The point is that they are there so you can continue editing them in a Lightroom-like environment even while away from your desktop/laptop computer. The files in Lightroom Mobile can only be used in Lightroom Mobile.
    This is very different from what is offered by the Creative Cloud storage, which can be used to synchronize your files between any device (that can support the individual files).
    The vast difference in how each service works and its intended use is why they are separate.

  • I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I ppear to have been automatically enrolled for a 30 day free trial of Lightroom mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial I w

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    When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)

  • Lightroom Mobile and Raw files in Camera Roll

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    This reply may seem a bit old, but I  just started using Lightroom (Desktop and Mobile) this week. I do a good bit of international shooting
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    I am shooting with a full frame DSLR and Have and IPAD Mini 3 with 128 Gb
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    So, when you are editing a Collection that started on your Desktop in Mobile on you I pad - Lightroom isn't syncing by sending the entire edited image it actually is doing a long distance cut and paste of the edits you perform (very little bandwidth).
    For this to work with a RAW file that was just added to and Ipad in the field - the whole Raw image would have to be sent first. (My raw images are 23- 27 meg). So you can see the problem. As a serious photographer that sells my work, I would never consider doing final edits on Lightroom Mobile - Since I use Lightroom on my desktop in conjunction with Photoshop CC, OneOne Suite 9 and Photomatix
    The reason that Photogene works is that it is only manipulating the embedded Jpeg file from Raw file. It never has to export the raw file.
    DON'T DISMISS THE IPAD/Lightroom Mobile AS A VALUABLE TOOL FOR PHOTOGRAPHY - HERE ARE A FEW REASONS.
    Backups in the field. When on a trip where I will be filling many cards, I don't believe in pulling a cared in and out of the camera. I leave a card in the camera until almost but not completely full. At that point I connect the Camera via USB to the Ipad Camera adapter and plug that into my I pad. I then download all images. I then remove the card and store it in a case.
    I can now view my images on the bigger and WAY better Ipad Retina Screen. If I have some I want to share before I get home I can make some basic edits to the Jpeg with Photogene and send those via email, Facebook, etc.
    I am not secure with on one backup of my card - So I carry a Small Ravpower unit. ($40.00 on Amazon, etc. The Ravpower serves as a backup charger for my Idevices - But most importantly it has a CF clot and a USB port. I place a cf CARD in the slot and/or a thumbdrive in the USB port. (since the Ravpower holds a charge you can also plug in a portable Drive via USB (like a WD Passport)
    Using the free App for the RavPower unit I can then set up a private WIFI network between my Ipad and the Ravpower unit and copy the raw files to it. (it takes a while so I usually start this just before turning in and have both the Ravpower and the Ipad connected to charging cables. So now I have my raw stored on the card, the Ipad and whatever I hooked to the Ravpower.
    Another great use of Lightroom Mobile and an Ipad is to share you images using Apple TV. My wife doesn't like to sit around the PC fpr long periods of time. So I create collections Using Lightroom Desktop and then pull them up on Lightroom Mobile and send via Apple TV and AIRPLAY as a slideshow on our large screen TV.
    Hope some of the above is useful to someone.
    j. Nickerson
    Leaning Palm Studio
    jnickerson-imagery.com

  • Lightroom Mobile and RAW-files on iPad's

    Hello,
    In a Dutch photo magazine called ZOOM.nl I have read, that it is impossible to get RAW-files from a camera (I guess they mean through the SD-card adapter) on an iPad to work with them in Lightroom Mobile!?
    Is this true? Because on the official Apple-site I read Enhance everything from smartphone photos to raw images from DSLRs in the description of LR Mobile on iPad's.
    Which statement is correct?
    Best regards,
    Huub Martens.

    Hello,
    In a Dutch photo magazine called ZOOM.nl I have read, that it is impossible to get RAW-files from a camera (I guess they mean through the SD-card adapter) on an iPad to work with them in Lightroom Mobile!?
    Is this true? Because on the official Apple-site I read Enhance everything from smartphone photos to raw images from DSLRs in the description of LR Mobile on iPad's.
    Which statement is correct?
    Best regards,
    Huub Martens.

  • I am in a trial version, and i can't get lightroom mobile and desktop to sync

    does sync only happen with paid versions and not the trial version?

    Did I get it right, that sync is not working for you when you enable the little checkbox beside the collection folder (see my screenshot).
    If so what kind of status is LrD giving to you?
    Guido

  • I have the latest Creative Cloud versions of Lightroom and Lightroom Mobile on my Ipad. On my desktop I have created a collection which I have put in a custom order. On my Ipad I go into that collection and set the order to custom order, which I presume m

    I have the latest Creative Cloud versions of Lightroom and Lightroom Mobile on my Ipad. On my desktop I have created a collection which I have put in a custom order. On my Ipad I go into that collection and set the order to custom order, which I presume means the order I have on my desktop. However, the photos on the Ipad seem to be just random photos from the collection THEN the rest of the collection is in the correct order after that.

    Do you have virtual copies in your collection?
    Could you please send send me a LR Desktop +Mobile diagnostig log  - best as a private message with a downloadable dropbox link
    You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
    The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. While opening the settings could you double check if you are signed-in?
    Thanks
    Guido

  • Lightroom 5.5 & Lightroom Mobile (iPhone 5) Sync Issues

    So far I have been having nothing but issues getting Lightroom Mobile and Lightroom 5.5 to sync with one another.  This is admittedly the first time I've tried this since I don't have the iPad version.  I tried a sync yesterday for the first time from my phone and had an import of around 650 images and I had set Lightroom Mobile to sync only over Wifi.  Started syncing ok, but I guess I roamed away from my Wifi for a bit and that completely messed up the sync process.  Not only did it not finish the sync, but it somehow corrupted the app to the point where the entire app had to be deleted from the iPhone 5 and re-installed.
    This seemed to just present more problems for Lightroom.  There appears to be a default album called "iPhone Photos" that seems to never be found again through setup of a new instance of Lightroom.  Instead, I my account is now up to "iPhone Photos 4" now in the count.  In addition, only about 600 of the 650 photos synced up to the cloud and now Lightroom 5.5 for the desktop is stuck with 210 photos left to import and my computer has been sitting like this for close to an hour this morning.  Is there anyway to troubleshoot what is going on or to completely reset one's Lightroom account to start this back to the beginning.  So far this is a very frustrating update for something that sounded so promising to begin with.

    Greule,
    When the sync was interrupted on the iPhone the application suddenly crashed.  I attempted to re-open and was presented with a crash report pop up window that asked me to send a report or not send.  Unfortunately, that pop-up forced the app to shut down.  I then tried a manual force close of the iPhone app, (double click the home button and swipe the app away from memory) and while the app appeared to re-launch itself from scratch, it ended up at that report send pop up and shut down.  In the end, I was forced to go to the data management settings in the iPhone and attempted to delete the data and in the end, I deleted the app and re-downloaded from the app store to fix.
    I did just do the "Delete all Data" from the Desktop preferences and it seems it cleared out the collection that was online.  I tried to setup a new collection with the same name, but it appears that the Lightroom online library is preventing name duplication even when another catalog with the same name no longer exists in the account and ended up with an incremental number increase on the collection name.  Now that the collection is gone, if I try to re-sync with my Photo Library from my iPhone will it act as a traditional Lightroom import where duplicate files are scanned for before import?  Or do I have to manage that?
    To be honest, I was hoping for this to be an advanced replacement of the Photo Stream feature from Apple, but is that what this is supposed to be?

  • Lightroom Mobile Sync - Extremely High CPU Usage/Sync Process Causes LR To Lag

    Since my other thread doesn't seem to be getting any responses, I'm pasting what I've found here. Please keep in mind I am not a beginner with Lightroom and consider myself very familiar with Lightroom's features excluding the new mobile sync.
    1st message:
    I'm on Lr 5.5 and using the 30 day trial of Adobe CC to try syncing one collection of slight more than 1000 images. Despite already having generated the Smart Previews, I can see my CPU crunching through image after image (the rolling hills pattern in the task manager) while doing the sync. I was assuming, since I already created the Smart Previews, that the sync of this collection would begin immediately and be done by simply uploading all of the existing Smart Previews. The Smart Previews folder of the catalog is 871MB and has stayed the same despite the CPU obviously doing *something*. As it is now, the sync progress is incredibly slow, almost at a pace like it's actually exporting full-res JPGs from the RAW images (as a comparison only, I know this should not be what it's actually doing).
    Another side effect of this is that I'm basically unable to use my computer for other tasks due to the high CPU utilization.
    Win 7 x64 / Lightroom 5.5
    Intel i5 2500k OC'd 4.5GHz
    16GB RAM
    SSD for OS, separate SSD for working catalog and files
    2nd message:
    As a follow up, now Lightroom thinks all 1026 photos are synced (as shown in "All Sync Photographs" portion of the Catalog though all images after the 832nd image show the sync icon per image stuck at "Building Previews for Lightroom Mobile" and the status at the top left corner has been stuck at "Syncing 194 photos" for over 12 hours. Is there no option to force another sync via Lightroom Desktop and also force the iOS app to manually refresh (perhaps by pulling down on the collections view, like refreshing via the Mail app)?
    3rd message:
    One more update, I went into Preferences and deleted all mobile data, which automatically signed me out of Adobe CC and then I signed back in. Please keep in mind the Smart Previews were long generated before even starting the trial, and I also manually generated them again (it ran through quickly since it found they were already generated) many times. Now that I'm re-syncing my collection of 1026 images, I can clearly see Lightroom using the CPU to regenerate the Smart Previews which already exist. I have no idea why it's doing this except that it's making the process of uploading the Smart Previews extremely slow. I hope this time around it will at least sync all 1026 images to the cloud.
    4th message:
    All 1026 images synced just fine and I could run through my culling workflow on the iPad/iPhone perfectly. Now I'm on a new catalog (my current workflow unfortunately uses one catalog per event) and I see the same problem: Smart Previews already generated but when syncing, Lightroom seems to re-generate them again anyway (or take up a lot of CPU simply to upload the existing Smart Previews). Can anyone else chime in on what their CPU utilization is like during the sync process when Smart Previews are already created?
    New information:
    Now I'm editing a catalog of images that is synced to Lightroom Mobile and notice that my workflow has gotten even slower between photos (relative to what it was before, this is not a discussion about how fast/slow LR should perform). Obviously Lightroom is syncing the edited settings to the cloud, but I can see my CPU running intensively (all 4 cores) on every image I edit and the CPU utilization graph looks different than before I started using LR mobile sync. It still feels like every change isn't simply syncing an SQLite database change but re-generating a Smart Preview to go with it (I'm not saying this is definitely what's happening, but something is intensively using the CPU that wasn't prior to using LR Mobile).
    For example: I only update the tint +5 on an image. I see the CPU spike up to around 30-40%, then falls back down, then back up to 100%, then back down to another smaller spike while Lightroom says "Syncing 1 photo".  I've attached a screenshot of my CPU graph when doing this edit on just one image. During this entire time, if I try to move onto edit another image, the program is noticeably slower to respond than it was prior to using LR mobile, due to the fact that there appear to be much more CPU intensive tasks running to sync the previous edit. This is proven by un-syncing the collection and immediately the lag goes away.
    I'd be happy to test/try anything you have in mind, because it's my understanding that re-syncing photos that are edited that are already in the cloud should be simply updating the database file rather than require regenerating any Smart Previews or other image data. If indeed that's what it should be doing, then some other portion of LR is causing massive CPU usage. If this continues, I will probably not choose to proceed with a subscription despite the fact that i think LR mobile adds a lot of value and boosts my workflow significantly if it wasn't causing the program to lag so badly in the process.
    I know this message was incredibly long and probably tedious to read through so thanks in advance to anyone who gets through it
    -Jeff

    Thanks for reporting. Just passed  along your info to some of our devs. One of the things that needs to be created (beside smart previews) during an initial sync are thumbnails + previews for the LrM app - Guido
    Hi Guido,
    Thanks for pointing this out. I realized the same thing when I tried syncing a collection for offline mode and found out the required space sounded more like Previews + Smart Previews rather than just the Smart Previews.
    greule wrote:
    Hi Jeff, are your images particularly large or do you make a lot of changes which you save to the original file as part of your workflow?
    The CPU usage is almost certainly from us uploading JPEG previews not the Smart Previews - particularly during develop edits as these force new JPEG previews to be sent from Lightroom desktop, but would not force new Smart Previews (unless the develop edits are modifying the original file making us think the Smart Preview is out of date) to be sent.
    Guido
    My images are full-resolution ~22mp Canon 5D Mark III RAW files so they're fairly large. Even if I only make one basic change such as exposure changes, I saw the issue. By "save to the original file" I'm assuming metadata changes such as timestamps, otherwise edits to the images aren't actually written to the original file. I'm only doing develop module edits so I shouldn't be touching the original file at all at this point in my workflow.
    I think it makes sense now that you mention that new JPEG previews need to be generated and sent to the cloud due to updated develop edits. My concern is that this seems to be done in real-time as opposed to how Lightroom Desktop works (which is to render a new Standard Preview or 1:1 Preview on demand, which means only one is being rendered at any given time while viewing it in Loupe View or possibly 2 in Compare View). If I edit, for example, 10 images quickly in a row, once the sync kicks in a few seconds later, editing the 11th image is severely hindered due to the previous 10 images' JPEG previews being rendered and sync'd to the cloud (I'm assuming the upload portion doesn't take much CPU, but the JPEG render will utilize CPU resources to the fullest if it can). Rendering Standard/1:1 Previews locally and being able to walk away while the process finishes works because it is at the start of my workflow, but having to deal with on-the-fly preview rendering while I'm editing greatly impacts my ability to edit. Perhaps there can be a way to limit max CPU utilization for background sync tasks?
    It may help to know that I'm running a dual-monitor setup, with Lightroom on a 27" 2560x1440 display maximized to fit the display (2nd display not running LR's 2nd monitor). Since I'm using a retina iPad, the optimal Standard Previews resolution should be the same at 2880 pixels.
    Thanks again for the help!

  • My lightroom mobile says it has 500 pictures but doesn't sync?

    HHaving issues with lightroom mobile. The cloud says I have 574 picture but most of those are blank unless I click on it. Mobile says it is syncing 3/ 574 but just keeps spinning. I have tried it multi able times but nothing! What is wrong?

    Could you try to re-sign-in to Lr Mobile and let me know if that helps.
    If not please try this:
    First remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).
    Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.
    You can find the  sync.lrdata file here:
    On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
    On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata
    Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.
    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button
    In addtition send me a Lr Mobile app log as well. This can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client.
    Guido

  • Lightroom Mobile - Does It Need To Create Smart Previews Again?

    Light

    Hi Guido,
    Since my other thread doesn't seem to be getting any responses, I'm pasting what I've found here. Please keep in mind I am not a beginner with Lightroom and consider myself very familiar with Lightroom's features excluding the new mobile sync.
    1st message:
    I'm on Lr 5.5 and using the 30 day trial of Adobe CC to try syncing one collection of slight more than 1000 images. Despite already having generated the Smart Previews, I can see my CPU crunching through image after image (the rolling hills pattern in the task manager) while doing the sync. I was assuming, since I already created the Smart Previews, that the sync of this collection would begin immediately and be done by simply uploading all of the existing Smart Previews. The Smart Previews folder of the catalog is 871MB and has stayed the same despite the CPU obviously doing *something*. As it is now, the sync progress is incredibly slow, almost at a pace like it's actually exporting full-res JPGs from the RAW images (as a comparison only, I know this should not be what it's actually doing).
    Another side effect of this is that I'm basically unable to use my computer for other tasks due to the high CPU utilization.
    Win 7 x64 / Lightroom 5.5
    Intel i5 2500k OC'd 4.5GHz
    16GB RAM
    SSD for OS, separate SSD for working catalog and files
    2nd message:
    As a follow up, now Lightroom thinks all 1026 photos are synced (as shown in "All Sync Photographs" portion of the Catalog though all images after the 832nd image show the sync icon per image stuck at "Building Previews for Lightroom Mobile" and the status at the top left corner has been stuck at "Syncing 194 photos" for over 12 hours. Is there no option to force another sync via Lightroom Desktop and also force the iOS app to manually refresh (perhaps by pulling down on the collections view, like refreshing via the Mail app)?
    3rd message:
    One more update, I went into Preferences and deleted all mobile data, which automatically signed me out of Adobe CC and then I signed back in. Please keep in mind the Smart Previews were long generated before even starting the trial, and I also manually generated them again (it ran through quickly since it found they were already generated) many times. Now that I'm re-syncing my collection of 1026 images, I can clearly see Lightroom using the CPU to regenerate the Smart Previews which already exist. I have no idea why it's doing this except that it's making the process of uploading the Smart Previews extremely slow. I hope this time around it will at least sync all 1026 images to the cloud.
    4th message:
    All 1026 images synced just fine and I could run through my culling workflow on the iPad/iPhone perfectly. Now I'm on a new catalog (my current workflow unfortunately uses one catalog per event) and I see the same problem: Smart Previews already generated but when syncing, Lightroom seems to re-generate them again anyway (or take up a lot of CPU simply to upload the existing Smart Previews). Can anyone else chime in on what their CPU utilization is like during the sync process when Smart Previews are already created?
    New information:
    Now I'm editing a catalog of images that is synced to Lightroom Mobile and notice that my workflow has gotten even slower between photos (relative to what it was before, this is not a discussion about how fast/slow LR should perform). Obviously Lightroom is syncing the edited settings to the cloud, but I can see my CPU running intensively (all 4 cores) on every images I edit and the CPU utilization graph looks different than before I started using LR mobile sync. It still feels like every change isn't simply syncing an SQLite database change but re-generating a Smart Preview to go with it (I'm not saying this is definitely what's happening, but something is intensively using the CPU that wasn't prior to using LR Mobile).
    For example: I only update the tint +5 on an image. I see the CPU spike up to around 30-40%, then falls back down, then back up to 100%, then back down to another smaller spike while Lightroom says "Syncing 1 photo".  I've attached a screenshot of my CPU graph when doing this edit on just one image. During this entire time, if I try to move onto edit another image, the program is noticeably slower to respond than it was prior to using LR mobile, due to the fact that there appear to be much more CPU intensive tasks running to sync the previous edit.
    I'd be happy to test/try anything you have in mind, because it's my understanding that re-syncing photos that are edited that are already in the cloud should be simply updating the database file rather than require regenerating any Smart Previews or other image data. If this continues, I will probably not choose to proceed with a subscription despite the fact that i think LR mobile adds a lot of value and boosts my workflow significantly if it wasn't causing the program to lag so badly in the process.
    I know this message was incredibly long and probably tedious to read through so I thank anyone in advance who gets through it
    -Jeff

  • How Can I buy Lightroom Mobile?

    I tried Lightroom Mobile and found it to be quite useful, but my trial ended and it stopped working. There was no option to purchase the app and the only thing I found was that it is included in a Creative Cloud subscription.
    this costs £8.78 per month, which is much too expensive, as I'm an OAP and I have already paid for (several versions of) Lightroom. I have no interest in Photoshop CC, life's too short to spend hours fiddling with my photos.
    my question is... Can I just buy Lightroom Mobile?

    That's a shame, I'm not going to pay twice for the same software.
    I've deleted it from my iPad, now I need to stop Lightroom trying to synchronise with it.

  • How to disable Lightroom Mobile?

    I don't want to use Lightroom Mobile. Every time when i start Lightroom the "getting started windows" of Lightroom Mobile pops up. Any idea how to permanently disable Lightroom Mobile and/or getting rid of the annoying gettting started window?

    Janick,
    As a Creative Cloud member (free user) you get free 30 day trial to Lightroom mobile.
    If you dont want to use you can leave the Lightroom trial as it is.
    If you want to delete the files if they are synced by chance follow the steps as below:
    To remove all your photos from Lightroom mobile, select Delete All Data from the Lightroom mobile preference panel. This option also deletes the files that control Lightroom mobile, all metadata and collection data and removes all images from the cloud. Photos on your desktop computer aren't deleted and remain in your desktop catalog.
    Source: Lightroom mobile FAQ
    Let me know if you need more help on this.
    Cheers!
    md

  • How to delete all photos in Lightroom Mobile?

    I would like to delete all of the photos in my Lightroom Mobile photo library. A one-step procedure would be ideal.
    For background: My Lightroom desktop catalog has tens of thousands of photos and hundreds of collections. When I was first getting familiar with Lightroom Mobile, I synced all of my photos with the service. This was a mistake; I did not realize that this would result in large amounts of data filling up my mobile devices (I thought the service worked more like Dropbox, OneDrive, etc., where photos are loaded as-needed). My Lightroom Mobile photo library is now much too large to fit on my mobile device, and even partially syncing fills up my devices immediately. I want to clear out my library and start over.
    Individually selecting each image in the web interface is not a practical solution. It is also not practical to keep all of the photos in Lightroom mobile and then delete unwanted collections from individual mobile devices, since this would involve deleting hundreds of events from each mobile device each time I set up Lightroom Mobile. I would like to clear my library and start over with a small number of synced collections.
    Any advice on how this could be done would be appreciated!

    In Preferences > Lightroom Mobile, there's a Delete all Data button.

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