Lightroom mobile expired trail

Hello,
my lightroom mobile expired even thoug i have a creative cloud subscription. Teacher and student. Can you please help me?
regards,
richard

Hi Richard,
please read this article here http://helpx.adobe.com/lightroom/kb/lightroom-mobile-available-education-memberships.html You purchased a subscription that specifically does not include Services such as Lightroom mobile. - Guido

Similar Messages

Lightroom Mobile Trial Expired error

"Lightroom Mobile Trial Expired" error message. I have current CC LR/PS bundle. I've tried the standard things, nothing works so far.
I couldn't find a way to add to other threads, so I am starting a new discussion.

Mine hasn't expired yet, but I don't want it and would like to know how to remove it too!

Lightroom mobile subscription expired

I logged into LR 5.4 to use the new mobile features. My Creative Cloud subscription is current. But LR 5.4 is showing me the message "Lightroom mobile subscription expired" - in orange letters above my name in the upper left corner of LR.
Obviously, something is wrong somewhere.
I think the adobe tech people who follow this forum need to look into this. Being one of the first people to try this means no one else has seen this problem yet.

Hi,
My problem was solved by one of your colleagues. I bought a Student and Teacher subscription (I am Professor at Paris Descartes University) on July, 24 and my Visa Card was charged. This was done using the ID claude.xxxxxxxxxxxxx
It appears that I have a second ID, orpheexxxxxxxxxxx that I previously used for a 30 days trial of Adobe CC.
Best regards.
Claude Meunier
Envoyé de mon iPhone
Edited by moderator Geoff the kiwi to remove email addresses that can lead to spam attacks. Claude I suggest you use the message service to communicate your Adobe ID's to Ignacio - I have messaged him the unedited message as well.
Le 14 août 2014 à 18:06, ibarrien <[email protected]> a écrit :
Lightroom mobile subscription expired
created by ibarrien in Photoshop Lightroom - View the full discussion
Hi Claude,
we cannot see that your adobeid is connected to any paid account on our side. Can it be that you have two adobe id's?
If so please contact me with it privately.
thanks,
Ignacio
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I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on?

I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I keep getting Trial Expired when I start Lightroom mobile from iOS.

I have an Creative Cloud account, but I am not able to use Lightroom mobile from iOS. It keeps telling me "Trial Expired, update your username subscription. Or Sign out now to sign in with another ID". But I have a subscription of Creative Cloud. Tech support told me to ask question in this forum. Thank you very much for your help.

Please read this article...http://helpx.adobe.com/lightroom/kb/lightroom-mobile-available-education-memberships.html
Creative Cloud memberships purchased from third-party (e.g. Kivuto) do not provide access to Creative Cloud services, including Lightroom mobile.
Guido

Lightroom mobile says trial expired

Hi all,
I've already read a couple posts on the forum about Lightroom mobile telling trial expired, no fix found yet.
So i'm subscribed to the full adobe cc program but i'm unable to use lightroom mobile because its telling me my trial expired, i checked my licence its creative cloud, not a perpetual license, so thats supposed to be good.
Already tried restarting my mac and lightroom, signed out and in again but nothing seems to work..
Can someone help me?
Casper

Looking on slim.nl site I see a CC-for 132,00 price and the only reference to Mobile I see is this (translated to English using Google):
"In addition, you also have the right to different mobile apps such as Photoshop Mix"
It is not clear the LR Mobile is included in this set of apps or not. It is possible that LR Mobile uses more CC storage than some of the other apps and is not included, but this is just speculation. You might ask the slim.nl people if LR Mobile is explicitly included or not.
FYI, when I log into adobe.com and click Mobile on the menu there are quite a few apps listed, LR Mobile and Photoshop Mix being two of them:
Adobe mobile and tablet apps | Adobe Creative Cloud
It may be that you need to talk to Adobe Customer Service and see if your AdobeID is linked with a product suite that include LR Mobile or not--if that is something they can tell from there side. Users on the forums have no access to that type of information. I'd suggest using the Chat for Adobe CS if you have it available in your location.

Lightroom mobile trial expired issue

I have CC Master and in my installation of Lightroom, it only tells "Lightroom Mobile Trial Expired". Same in iPad. "Your trial period has ended"
I installed it way back almost right away, when it was announced. I also posted a note on a forum about this, and the guy said this would be fixed well before trial was over.
I mean: come on! Someone already said that this is a thing Adobe is working on and that it should be resolved well before trial period is over. Well it is not!
Could you please fix this. I am fed up with all the crap I have been having with CC subscription. Not the first time I have had issues with it. Once I spent two hours with chat tech support trying to fix something that should have been just working.
Crappy, crappy, crappy work, Adobe. I am losing my faith here, and I am not alone.

Hello keith.
That is not true Keith. If it is like you say I could not have the trial version and I had it during a month without any problem!
Saludos, de margaret y un buen día.
El 31/05/2014, a las 14:16, Keith_Reeder <[email protected]> escribió:
Lightroom mobile trial expired issue
created by Keith_Reeder in Photoshop Lightroom - View the full discussion
Margaret, Mobile is only available to CC subscribers because it needs the cloud as the mechanism for syncing between Lightroom and Lightroom Mobile.
Maybe they could say it more explicitly, but the necessity of CC membership is pretty clearly implied (several times) by this page:
https://helpx.adobe.com/creative-cloud/learn/start/tutorials/lightroom-mobile.html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6423740#6423740
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I have an expired Lightroom Mobile trial and I have installed a trial version of CC. When I try to use LR Mobile I cannot get beyond the trial expired message. Can anuone help?

As it says I cannot use LR Mobile and I have no confidence that if I subscribe to Creative Cloud that the restriction will go awaY!

Please refer to Adobe Lightroom Mobile FAQ
The trial has already been used for light room.
Regards
Rajshree

Lightroom mobile not working while I have creative cloud

How can my lightroom mobile trail be expired when I have adobe creative cloud? When I click join it takes me to Creative Cloud Photography plan | Adobe Creative Cloud which gives me the option of buying a plan, when I already have one.
Is this a feature?

Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Lightroom mobile performance and "previous" button issues

I am considering subscribing to Lightroom mobile for iPad so I decided to give it a trial run with 2000+ photos sync-ed (iPad 3, Nikon D7000 raw files). The performance is awful!
Browsing through the images is fairly decent. Flagging also does a good job and seems that export works fine, but that is as far as I would go in praising the app.
Downloading from the cloud for offline use takes time (for sure my internet connection's bandwidth is not the problem) and the app does not sync files for offline use when the iPad locks. I had to change the iPad lock settings to "never" in order to be able to download the full set of images. The iPad went from 50% battery to 10% just to download the files. That long it took, with the brightness dimmed to the minimum.
With all other apps closed on the iPad (and offline from CC), it takes 2 to 5 seconds for loading the adjustment values (not to render the image) when moving to a new image (all image info off: exposure settings and histogram).
When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.
In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.
Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.
When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).
When connected to CC, performance degrades even more as it seems that the app is checking for updated settings to the file. It adds an additional 2-3 seconds per image...
Is there a fix in the works for these annoyances? At the current stage of the app, I do not consider subscribing to Creative Cloud as the app is basically unusable for batch processing.
It would be best if the app would be optimised for batch processing as at the moment it seems as poor as the Photos app on the iPad (with some versatility in terms of the settings that can be tweaked). Any target date for a future update? My trial expires in 20 days or so and I am not impressed for now.
I am not bothered by the slow rendering of the images on my device (for sure the iPad Air would do a better job) but the user interface is extremely slow and unusable. I have managed to edit 135 photos in 2 weekend days (roughly 4 hours of use). Very disappointed.

Hi,
thank you for your feedback.
Previous... will only be active if the two images (previous one) and the present have different adjustments.
Some more answers inline:
In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.
The Previous... menu will not close automatically once one of its options has been chosen. Btw. do the small thumbnails visually differ from another (Basic tones and Everything)?
Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.
Reset to Import is only visible if you have done any changes to the image. When you mention that it sometimes doesn't work - is the problem that it's not enabled at all?
When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.
It would be nice if you could give us some more info on this case. Since I have a problem reproducing this issue, could you please let us know if you have many applications in the background? How much free space do you have on your device?
Does a restart of the device help (in some cases it can)?
When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).
Are you doing Previous->Everything this on the same image that you reset?
thanks,
Ignacio

I tested Adobe CC then bought an educational license with another ID. Lightroom Mobile does not work anymore.

I tested Adobe CC then bought an educational license with another ID. I cannot use Lightroom Mobile. Message "Evaluation version has expired is displayed" and information in Preferences showing the old ID, not the new one. Disappointing support from Adobe. How to get rid of the old information and solve the problem?

Thanks but it did not work. Adobe (USA, not France) solved the problem. My subscription was not correctly entered in the database, it seems.

Lightroom mobile closes immediately after starting

Hi
when I launch adobe lightroom mobile 1.10 on my ipad retina latest iOS updates it closes immediately without any messages. This has started happening after adding photos from the camera roll. There was not enough space so I deleted some of the photos already imported.
it looks like the app is open when I double click the button and swipe through the apps but when I select again it disappears.
i don't have access to my PC to check on there.
thanks in advance.

Pete,
OS is Lion. As with the others, I had a trial version that had expired. I spent a couple of hours going through forums, looking at host files, rebooting, and rebooting, etc, with no result. The version I was using had only just expired a week or so ago. The one frustrating factor was that even though I had installed LR, there was no app to uninstall for the Adobe app manager. What finally DID resolve the issue a couple of hours ago was to download a new apparently updated version and ran install once again. I had been using the original downloaded source file for the trial install as my source for the multiple re-installs I performed. I had been ignoring the new file since the file name appeared the same as the original, but there was apparently an update since then.
Regards,
Jim
Message was edited by: JBRIV

Lightroomm 5,lightroom mobile, sync

Hi.
I have lightroom 5 which was installed from disc and i have since purchased adobe cc. i also installed the trial of lightroom mobile when it was first released. Now my i am trying to sync lightroom mobile but it is telling me that my trial has expired, am i correct in saying that lightroom mobile is included in cc package, would it make any difference that lightroom 5 was installed by disc or should i reinstall from adobe cc.
many thanks
Dave

Greule,
When the sync was interrupted on the iPhone the application suddenly crashed. I attempted to re-open and was presented with a crash report pop up window that asked me to send a report or not send. Unfortunately, that pop-up forced the app to shut down. I then tried a manual force close of the iPhone app, (double click the home button and swipe the app away from memory) and while the app appeared to re-launch itself from scratch, it ended up at that report send pop up and shut down. In the end, I was forced to go to the data management settings in the iPhone and attempted to delete the data and in the end, I deleted the app and re-downloaded from the app store to fix.
I did just do the "Delete all Data" from the Desktop preferences and it seems it cleared out the collection that was online. I tried to setup a new collection with the same name, but it appears that the Lightroom online library is preventing name duplication even when another catalog with the same name no longer exists in the account and ended up with an incremental number increase on the collection name. Now that the collection is gone, if I try to re-sync with my Photo Library from my iPhone will it act as a traditional Lightroom import where duplicate files are scanned for before import? Or do I have to manage that?
To be honest, I was hoping for this to be an advanced replacement of the Photo Stream feature from Apple, but is that what this is supposed to be?

Lightroom mobile in teacher plan

According to Adobe it is included: Adobe Lightroom mobile – FAQ hereby a screenshot as well: why does it expire????? It is also not logical: you have photoshop and lightroom with the CC plan and the only option is to buy photoshop again with lightroom mobile included!!

According to Adobe it is included: Adobe Lightroom mobile – FAQ hereby a screenshot as well: why does it expire????? It is also not logical: you have photoshop and lightroom with the CC plan and the only option is to buy photoshop again with lightroom mobile included!!

Lightroom mobile trial - Adobe signed me up!?

I received an email from Adobe saying that I had signed up for a 30 day trial of Lightroom Mobile. I do not remember doing this. While I'd love to try this service at a later date, this is a busy time of year and I will not be able to take advantage of the trial. How can I get them to clear this trial from my account so that I can try Lr Mobile at another time?

Hello keith.
That is not true Keith. If it is like you say I could not have the trial version and I had it during a month without any problem!
Saludos, de margaret y un buen día.
El 31/05/2014, a las 14:16, Keith_Reeder <[email protected]> escribió:
Lightroom mobile trial expired issue
created by Keith_Reeder in Photoshop Lightroom - View the full discussion
Margaret, Mobile is only available to CC subscribers because it needs the cloud as the mechanism for syncing between Lightroom and Lightroom Mobile.
Maybe they could say it more explicitly, but the necessity of CC membership is pretty clearly implied (several times) by this page:
https://helpx.adobe.com/creative-cloud/learn/start/tutorials/lightroom-mobile.html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6423740#6423740
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Lightroom by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Lightroom mobile expired trail

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