Lightroom mobile isn't working

Lightroom mobile stopped working. I'Am still subscribed to Adobe CC. So what's happened an what is The Solution 

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    Also I had installed the Mosaic app for ipad before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have cancelled, I have deleted, I have looked through the files for visible remnants.

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  • Lightroom Mobile works inside Creative Cloud?

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    Does your Cloud subscription properly show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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    This is an open forum, not Adobe support... you need Adobe staff to help
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  • Lightroom Mobile Not Working after Installation - "No Collections available. Enable sync in Lightroom Desktop..."

    Hi there,
    I could use some help.  I just installed LR Mobile on my iPad Air 2 and have an error stating, "No Collections available. Enable sync in Lightroom Desktop to get started."
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    Have you tried to create a collection within Lr Desktop and enable this one for sync via context menu or with help of the little checkbox beside the collection folder
    Get started with Lightroom mobile | Adobe Photoshop Lightroom tutorials
    Hope that helps.
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  • Lightroom Mobile on Surface Pro

    I've been trying to find an answer to this question but have had no luck. I use Adobe Lightroom as part of my Creative Cloud Membership on my desktop for a majority of my photo editing. All is good there.
    In Lightroom I've signed in and made some of my Collections editable on the cloud. I love that I can use my iPad or my Android Phone using the Lightroom Mobile App to do some light editing whenever I'm away from my desktop.
    I have a Surface Pro tablet also and I would love to use my Surface Pro to edit photos when away from my desktop. My problem is  it doesn't seem like Lightroom on the Surface has the same capabilities to edit the catalogs that I've set to be in the cloud.
    Am I not understanding how Online/Mobile/Tablets work together or am I wanting to do something that isn't possible. It just seems like a Surface Pro 3 should be able to do what my iPad and phone can do.
    I've read all about putting catalogs on dropbox and have the images on a removable drive and understand how that works, it just seems much more burdensome than the easier iPad/phone ease of use.
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    You want to share LR and its photos on two desktop-capable systems.   LR is a single-user program that needs the catalog attached locally. 
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  • Lightroom Mobile Sync - Extremely High CPU Usage/Sync Process Causes LR To Lag

    Since my other thread doesn't seem to be getting any responses, I'm pasting what I've found here. Please keep in mind I am not a beginner with Lightroom and consider myself very familiar with Lightroom's features excluding the new mobile sync.
    1st message:
    I'm on Lr 5.5 and using the 30 day trial of Adobe CC to try syncing one collection of slight more than 1000 images. Despite already having generated the Smart Previews, I can see my CPU crunching through image after image (the rolling hills pattern in the task manager) while doing the sync. I was assuming, since I already created the Smart Previews, that the sync of this collection would begin immediately and be done by simply uploading all of the existing Smart Previews. The Smart Previews folder of the catalog is 871MB and has stayed the same despite the CPU obviously doing *something*. As it is now, the sync progress is incredibly slow, almost at a pace like it's actually exporting full-res JPGs from the RAW images (as a comparison only, I know this should not be what it's actually doing).
    Another side effect of this is that I'm basically unable to use my computer for other tasks due to the high CPU utilization.
    Win 7 x64 / Lightroom 5.5
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    2nd message:
    As a follow up, now Lightroom thinks all 1026 photos are synced (as shown in "All Sync Photographs" portion of the Catalog though all images after the 832nd image show the sync icon per image stuck at "Building Previews for Lightroom Mobile" and the status at the top left corner has been stuck at "Syncing 194 photos" for over 12 hours. Is there no option to force another sync via Lightroom Desktop and also force the iOS app to manually refresh (perhaps by pulling down on the collections view, like refreshing via the Mail app)?
    3rd message:
    One more update, I went into Preferences and deleted all mobile data, which automatically signed me out of Adobe CC and then I signed back in. Please keep in mind the Smart Previews were long generated before even starting the trial, and I also manually generated them again (it ran through quickly since it found they were already generated) many times. Now that I'm re-syncing my collection of 1026 images, I can clearly see Lightroom using the CPU to regenerate the Smart Previews which already exist. I have no idea why it's doing this except that it's making the process of uploading the Smart Previews extremely slow. I hope this time around it will at least sync all 1026 images to the cloud.
    4th message:
    All 1026 images synced just fine and I could run through my culling workflow on the iPad/iPhone perfectly. Now I'm on a new catalog (my current workflow unfortunately uses one catalog per event) and I see the same problem: Smart Previews already generated but when syncing, Lightroom seems to re-generate them again anyway (or take up a lot of CPU simply to upload the existing Smart Previews). Can anyone else chime in on what their CPU utilization is like during the sync process when Smart Previews are already created?
    New information:
    Now I'm editing a catalog of images that is synced to Lightroom Mobile and notice that my workflow has gotten even slower between photos (relative to what it was before, this is not a discussion about how fast/slow LR should perform). Obviously Lightroom is syncing the edited settings to the cloud, but I can see my CPU running intensively (all 4 cores) on every image I edit and the CPU utilization graph looks different than before I started using LR mobile sync. It still feels like every change isn't simply syncing an SQLite database change but re-generating a Smart Preview to go with it (I'm not saying this is definitely what's happening, but something is intensively using the CPU that wasn't prior to using LR Mobile).
    For example: I only update the tint +5 on an image. I see the CPU spike up to around 30-40%, then falls back down, then back up to 100%, then back down to another smaller spike while Lightroom says "Syncing 1 photo".  I've attached a screenshot of my CPU graph when doing this edit on just one image. During this entire time, if I try to move onto edit another image, the program is noticeably slower to respond than it was prior to using LR mobile, due to the fact that there appear to be much more CPU intensive tasks running to sync the previous edit. This is proven by un-syncing the collection and immediately the lag goes away.
    I'd be happy to test/try anything you have in mind, because it's my understanding that re-syncing photos that are edited that are already in the cloud should be simply updating the database file rather than require regenerating any Smart Previews or other image data. If indeed that's what it should be doing, then some other portion of LR is causing massive CPU usage. If this continues, I will probably not choose to proceed with a subscription despite the fact that i think LR mobile adds a lot of value and boosts my workflow significantly if it wasn't causing the program to lag so badly in the process.
    I know this message was incredibly long and probably tedious to read through so thanks in advance to anyone who gets through it
    -Jeff

    Thanks for reporting. Just passed  along your info to some of our devs. One of the things that needs to be created (beside smart previews) during an initial sync are thumbnails + previews for the LrM app - Guido
    Hi Guido,
    Thanks for pointing this out. I realized the same thing when I tried syncing a collection for offline mode and found out the required space sounded more like Previews + Smart Previews rather than just the Smart Previews.
    greule wrote:
    Hi Jeff, are your images particularly large or do you make a lot of changes which you save to the original file as part of your workflow?
    The CPU usage is almost certainly from us uploading JPEG previews not the Smart Previews - particularly during develop edits as these force new JPEG previews to be sent from Lightroom desktop, but would not force new Smart Previews (unless the develop edits are modifying the original file making us think the Smart Preview is out of date) to be sent.
    Guido
    My images are full-resolution ~22mp Canon 5D Mark III RAW files so they're fairly large. Even if I only make one basic change such as exposure changes, I saw the issue. By "save to the original file" I'm assuming metadata changes such as timestamps, otherwise edits to the images aren't actually written to the original file. I'm only doing develop module edits so I shouldn't be touching the original file at all at this point in my workflow.
    I think it makes sense now that you mention that new JPEG previews need to be generated and sent to the cloud due to updated develop edits. My concern is that this seems to be done in real-time as opposed to how Lightroom Desktop works (which is to render a new Standard Preview or 1:1 Preview on demand, which means only one is being rendered at any given time while viewing it in Loupe View or possibly 2 in Compare View). If I edit, for example, 10 images quickly in a row, once the sync kicks in a few seconds later, editing the 11th image is severely hindered due to the previous 10 images' JPEG previews being rendered and sync'd to the cloud (I'm assuming the upload portion doesn't take much CPU, but the JPEG render will utilize CPU resources to the fullest if it can). Rendering Standard/1:1 Previews locally and being able to walk away while the process finishes works because it is at the start of my workflow, but having to deal with on-the-fly preview rendering while I'm editing greatly impacts my ability to edit. Perhaps there can be a way to limit max CPU utilization for background sync tasks?
    It may help to know that I'm running a dual-monitor setup, with Lightroom on a 27" 2560x1440 display maximized to fit the display (2nd display not running LR's 2nd monitor). Since I'm using a retina iPad, the optimal Standard Previews resolution should be the same at 2880 pixels.
    Thanks again for the help!

  • Lightroom Mobile & Lightroom Web?

    I have looked into these programs however, I have a few questions about them. I know it isn't actually uploading the Raw file, therefore, is it uploading Smart Previews? How big are smart previews? Am I able to edit them as if I had the actual file on Lightroom Mobile or Lightroom web? Also, what do I do when I have filled up a Smart view preview with the 20GB of storage? Delete the Smart View previews from my Mac version? When I save the changes I've made on Lightroom web or Lightroom Mobile, it will automatically sync with the desktop versions without telling it to do anything?
    I've never built Smart View previews. Is there a quality difference that is noticeable while editing? That way I don't make a decision that doesn't look as good on the original one. I can zoom in the same and everything on a Smart View and it will look as if I have the real file? Or can I set how big my Smart Previews are?
    I seen something about collaboration on Lightroom Web, does this mean that my friend who also has Lightroom can go in and work on a file I've made?

    How big are smart previews?
    - about 1mb when I last looked
    Am I able to edit them as if I had the actual file?
    -  pretty well. Think of it as equivalent to Quick Develop - good enough ball park adjustments
    What do I do when I have filled up a Smart view preview with the 20GB of storage?
    - Not sure. If you have the Photo bundle (PS+LR) there isn't a storage limit
    It will automatically sync with the desktop versions without telling it to do anything?
    - yes, that's the beauty of it
    I've never built Smart View previews
    - When you sync a collection, LR sends smart previews - as you happen to know. But for using for using LrM/LrW you don't need to know that background information because all LrM/LrW smart preview activity happens behind the scenes.
    Is there a quality difference that is noticeable while editing?
    - I regard adjustments as ball park, not final. I might share the pics on FB or email them to a friend, but review them on a colour managed monitor before I might print them. The advantage for me is that I've had time on the train to contemplate how I want the picture to look, and then in the pub I have made those ball park adjustments. So I've saved time, and when I am back chained to the desk I can focus more on the final fine tuning.
    I seen something about collaboration on Lightroom Web, does this mean that my friend who also has Lightroom can go in and work on a file I've made?
    - LrW doesn't have adjustments.
    - When you share a collection with someone, they only have favourites and comments, so LrW is more about sharing a shoot with someone who might want to choose which pictures they want. When you get back to your desktop, you can see their favourites and comments, and can easily select the ones they want
    - As the account owner, when you review a collection in LrW you get the Pick/Reject flags in your browser and can use the P / U  / X shortcuts. It's a bigger screen than your iPad/Phone, and colour managed too (though the lack of CM on mobile devices doesn't matter if you remember that you're doing ball park adjustments that save you time later).

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