Lightroom mobile not syncing

I have LR 5.5 and I have enabled collections to sync. Previously the collections would show up in LR mobile but no images in the collections. A couple of collections would say they have 100 photos but only show 3 or so... blacked out the rest. When I clicked on the cloud it would say all is up to date.
LR 5.5 would say syncing 900 photos but again I would not see them in LR mobile.
So I reviewed some posts on this forum and tried deleting data from LR mobile to start over.... now no collections show up. And LR 5.5 does not show how many photos are being synced.
What am I doing wrong?

Could you please update to the most recent Lr desktop verions 5.7. We fixed lots of sync related issues which might solve what your are seeing.
Guido

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Lightroom Mobile Not Syncing Star Ratings

I have a couple of collections set up to sync with Lightroom mobile. My problem is that the star ratings do not sync when I initially set things up. Changes I make to the star ratings after the photos are synced will work.
Any other changes I make either on mobile or desktop will work as they should
Has anyone else experienced this issue or have a possible fix?.
Mac OSX 10.9.4, Lightroom 5.5, Lightroom Mobile 1.1.0

Hi lukejc1,
did you sync the collections you are having problems with Lightroom v. 5.4 and modified the ratings on LRmobile v.1.1?
One "fix" would be to stop syncing this collection in LRdesktop, wait until collection disappears on LRmobile and then start syncing this collection again.
Thanks,
joerg

Using Lightroom Mobile to sync photos to desktop – proper workflow?

Just wondering what people suggest as a workflow for importing photos taken on a cameraphone into a Lightroom library.
I want the photos to be saved into the same folders on my hard drive that the rest of my photos go into (Pictures > 2014 > 8 > 3 etc). Using Lightroom Mobile and syncing with the desktop app works well, but the files aren't saved inside my library, are they ...
Is there a way i can do this without physically importing them?

Hi,
it would be interesting to know exactly what you are doing here.
Does it mean that you upload the images from your Lr Desktop?
It might take a while before the sync is done.
Which version of Lr are you using?
If you compare Lr Mobile with lightroom.adobe.com - is there any difference?
Does it help to update Lr Mobile to 1.2.1?
Thanks,
Ignacio

Lightroom mobile not available in Sweden

Hi
I signed up today for a Creative Cloud photography membership and paid in advance for a year. I was really looking forward working with Lightroom mobile on my iPad but it seems it is not available in Swedish App Store.
I am so disappointed, there was nothing in the agreement saying Lightroom mobile not being available in Sweden.
Adobe's Swedish Lightroom site even has a download link for Lightroom Mobile.
Does anyone know what to do?

I managed to download by clicking this link in Safari on iPad:
https://helpx.adobe.com/lightroom/ho...om-mobile.html
Click on any of the download links for iPad or iPhone on the page.
You will be connected to App Store and the app can then be downloaded.
This seems to be the only possibility for the moment, it is not searchable in the Swedish App Store.

Lightroom desktop not syncing with mobile

Hi,
I'm having a similar problem to others here, where Lightroom desktop is not syncing with mobile. My iPhone and iPad are syncing with each other OK - photos I take on the phone are showing up on the iPad, and a collection I created on the iPad has synced to the phone. If I go to my desktop PC and go Help > View Your Synced Collections on the Web I can see both collections. But neither collection is downloading to my PC, and the collections I've marked for sync on my PC are not uploading to my devices or the web.
I had previously (a couple of months ago) synced a collection from the desktop to the iPad but changes to it had stopped syncing. I've tried deleting all the data through the desktop preferences (which did remove the existing collections), and I've tried deleting the sync.lrdata folder.
Cheers
Lee

Thanks for the tip, but it didn't work.
I moved a few images in the collections that were synced = nothing has changed.
I've deleted the new collection that I was still trying to sync (with still the "Syincing 30 photos over the identity plate... it seems to be stuck to 30!). Remember, that new collection was not showing in Lr Mobile, even though 89 photos were supposed to be sync...
I've deleted - again - the sync.lrdata file = didn't work.
I "Clear Cache" in the Lr Mobile = didn't work
I deleted the Lr Mobile app on my iPad = didn't work either. I had guessed so since it was still the same in Adobe Lightroom.
I've stopped in Lr Desktop all the sync in collections that were synced. So, in theory, there is no more images being synced. I've even deleted (again!) the sync.lrdata file. Deleted (again) the Lr Mobile app. And guess what?... Nah... it didn't work!
I do see in the Lr Desktop, in the left panel in the Library Module : "All synced Photographs : 0". But I still see 3 collections with all the photos (even the deleted ones from previous days) in the Lr Mobile.
It seems that the photos are "stuck" that way in Abode cloud and cannot be changed one way or the other. Cannot delete images nor collection. Cannot add new collections. Cannot move images.
Now, I am short of ideas what to do next. Delete my Adobe account? :-)))
Claire
www.clairephoto.net

Lightroom Mobile Not Working after Installation - "No Collections available. Enable sync in Lightroom Desktop..."

Hi there,
I could use some help. I just installed LR Mobile on my iPad Air 2 and have an error stating, "No Collections available. Enable sync in Lightroom Desktop to get started."
I've tried deleting the sync data on my desktop but it didn't help. I could really use some help, as I need to get this going.
Thanks in advance!

Have you tried to create a collection within Lr Desktop and enable this one for sync via context menu or with help of the little checkbox beside the collection folder
Get started with Lightroom mobile | Adobe Photoshop Lightroom tutorials
Hope that helps.
Guido

Lightroom Mobile not synching when in Lock Screen

LR mobile syncs with my LR collections, no problem. BUT: For the pictures to sync, I need to unlock my iPad and keep it unlocked and screen turned on, otherwise the sync will stop. Can't it just run in the background? When synching a large collection I want to plug my iPad to the power cord and then leave it synching, be it during daytime in the office or at home during night. I will definitely not keep it unlocked in my office.

Agree. This seems to be something needed to be fixed in the next version of Lightroom Mobile: allow Lightroom to be "always on" in the background to complete auto-import/import from camera roll/cloud upload tasks to all be completed in the background - not just when we have the app open and the device unlocked. Perhaps Lightroom needs to include itself in the list of "Background App Refresh" (iOS 8). Perhaps also include a switch in Lightroom's settings whether or not to allow uploads both over cellular and WiFi networks, or WiFi only.
This would make the app much more reliable to make sure that all images are readily available in the desktop version and in our Creative Cloud account.

LR mobile not syncing

I had to reset my iMac to previous date. Now when i go into LR and look ar collections that are synced with my mobile device some on the collections on the desktoop are empty. They are on the iPad but are not on the desktop. How do I get then to sync back to the desktop from the iPad

Have you tried to disable the collections from sync and re-fill those on Lr desktop and start the sync again.
If that won't work I would recommend to trigger "Delete Data" via Lightroom Preferences -> Lightroom Mobile. With that you will start from zero.
Hope that helps.
Guido

Lightroom Mobile stopped syncing my photos after the first collection.

Has anyone else had similar issues? My computer has the files described as complete, but the app is simply not syncing.

WWWHHHAAAAHAHAHAHAHAHHHHHHH.... Can you tell I am frustrated???? I have 10 collections synced without a glitch, but all of a sudden, for no apparent reason, the last two do not want to sync. AT ALL. It says on desktop they are syncing, I see the syncing animation on ipad, the two collections have showed up on ipad, but that is where it stops. Those two test collections have a total of 9 photographs in them, LRdesktop says that it is syncing 9 photographs, but nothing happens. The animation keeps going, and by now those two collections should have long been on ipad...
So for some reason to me unknown, LR mobile randomly stops working and syncing, and the only option is delete all data so far... Since I have 10 collections that have a total of 2882 photographs in them, I am not very happy to have to delete all data and have to start it all up from scratch again, yet this seems to be the only thing doable to get out of a gridlock...
Major frustration is that I can only reach a call center in India where I presume they are working from a script, and if the problem does not fit the script they can NOT help you. I have now spoken to four people overthere and they all promise to call me back, but of course nobody does call me back.
I have been waiting for a couple of days now, and the suggestion I got in the last call half an hour ago was to wait longer, they are researching it.
Why can I not talk to a guy in England and what if their research takes them 50 days? Who is to say...
It is not acceptable to have to delete all data time after time till mobile decides it has enough, and wants an delete all data again. This is all very confusing for my workflow of course, because in the end I forget which ones I did and which ones not.
I am ready to pull out all my hair... strand by strand. The most frustrating thing is that you can not reach a real live person in England or USA who could actually troubleshoot live... Althoug I can imagine now that the only solution will be delete all data again...
It means that you are never sure whether mobile is going to work or to act up. It seems that if it starts to act up, the whole thing is messed up... It means that for the last four days I had moments of utter happiness followed by utter dispair, the latter on now again, because I seem to spend time that I should be working on photographs on browsing the forums to see if anybody else had that problem and how they solved it.
Is Delete all data really the only way out of gridlock??? Where is Julianne Kost when you need her...

Lightroom mobile not working while I have creative cloud

How can my lightroom mobile trail be expired when I have adobe creative cloud? When I click join it takes me to Creative Cloud Photography plan | Adobe Creative Cloud which gives me the option of buying a plan, when I already have one.
Is this a feature?

Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Lightroom Mobile isnt syncing with Creative Cloud

Hey there,
Last week I had to resync my Lightroom desktop with creative cloud. I can now see my images on the Lightroom website, but my ipad is not syncing with these images. Any help or advice out there?

Coud you please try to re-sign-in on your iPad. Should be working now. there was something wrong at the back-end of your account. - Guido

Lightroom photos not syncing to desktop

The small collection of photos I have managed to sync up to Creative Cloud will not sync to Lightroom desktop despite the switch being on in the top left window. Is this because I'm only on the trial version?

I removed the link from your post - please always share it privately.
What you should try to do is to
1. Uncheck your Collection called "My Photo Stream" from syncing if its visible in LrD
2. Shut down Lr Desktop
3. Then delete the Sync.lrdata file:
Win: C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata
Mac: /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
4. Restart Lr Desktop and start to sync
Thanks,
Ignacio

Skype on Desktop and Mobile Not Syncing

Have a Skype Online number. Seems to be working fine when I log in on the laptop, but when Im logged in on the mobile (Android) it says the online number is In Active. Any ideas why or how to solve this? It would be handy if people could call me on my onlne number and I could answer it on my mobile, rather than on the laptop.

Hi,
You need to upload the mobile or tablet version of your template along with the desktop version as mentioned in this article and based on the device, the corresponding template will be served automatically :http://helpx.adobe.com/business-catalyst/partner/creating-mobile-tablet-friendly-templates .html
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Lightroom 5.5 & Lightroom Mobile (iPhone 5) Sync Issues

So far I have been having nothing but issues getting Lightroom Mobile and Lightroom 5.5 to sync with one another. This is admittedly the first time I've tried this since I don't have the iPad version. I tried a sync yesterday for the first time from my phone and had an import of around 650 images and I had set Lightroom Mobile to sync only over Wifi. Started syncing ok, but I guess I roamed away from my Wifi for a bit and that completely messed up the sync process. Not only did it not finish the sync, but it somehow corrupted the app to the point where the entire app had to be deleted from the iPhone 5 and re-installed.
This seemed to just present more problems for Lightroom. There appears to be a default album called "iPhone Photos" that seems to never be found again through setup of a new instance of Lightroom. Instead, I my account is now up to "iPhone Photos 4" now in the count. In addition, only about 600 of the 650 photos synced up to the cloud and now Lightroom 5.5 for the desktop is stuck with 210 photos left to import and my computer has been sitting like this for close to an hour this morning. Is there anyway to troubleshoot what is going on or to completely reset one's Lightroom account to start this back to the beginning. So far this is a very frustrating update for something that sounded so promising to begin with.

Greule,
When the sync was interrupted on the iPhone the application suddenly crashed. I attempted to re-open and was presented with a crash report pop up window that asked me to send a report or not send. Unfortunately, that pop-up forced the app to shut down. I then tried a manual force close of the iPhone app, (double click the home button and swipe the app away from memory) and while the app appeared to re-launch itself from scratch, it ended up at that report send pop up and shut down. In the end, I was forced to go to the data management settings in the iPhone and attempted to delete the data and in the end, I deleted the app and re-downloaded from the app store to fix.
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To be honest, I was hoping for this to be an advanced replacement of the Photo Stream feature from Apple, but is that what this is supposed to be?

Do iPhone photos sync to Lightroom Mobile in Original Quality or Smart Preview?

From my iPhone, I want to get the original (high quality) photo from my camera roll into Lightroom on my desktop. Currently, I am doing this by having Dropbox read my camera roll, and using WiFi, sync all new photos to a Dropbox folder. Then, when I launch Lightroom on my desktop, I have watch folder setup that imports all new photos sync'ed from Dropbox into Lightroom.
I recently downloaded Lightroom Mobile, which has the ability to import any new photos from the camera roll directly to Lightroom Mobile. I have set this up to sync to Lightroom on my desktop with my Lightroom Mobile. From what I have read online though, Lightroom Mobile only syncs "smart previews", not the original image. This make sense for RAW files as they are huge, but what about regular JPEGs?
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When you import photos from your camera roll via Lr Mobile, then the original will be synced to Lr Deskop. But when you open up the photo in Lr Mobile you will see a smaller kind of smart preview. Hope that answers your question. - Guido

Lightroom mobile not syncing

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