Lightroom mobile showing 'Trial has ended' but I'm a paying CC member!

In the Lightroom FAQ I read that as paying Adobe CC member I can have access to Lightroom 5 and Lightroom mobile, but when I log in, I only get a message that my trial has ended. Where and how do I subscribe to these services? Customer Support?? Anyone?

Oxyte* wrote:
I'm right with you. And talking to adobe people themselves isn't getting me anywhere as I keep getting an error message telling me to refresh my browser. (How do I do that anyway? Even restarting my computer and using explorer and firefox doesn't fix the problem.)
Assuming it's a serious question, you refresh any browser by pressing F5, or Ctrl+R; right clicking and selecting refresh/reload, depending on the browser; or clicking the relevant icon on the browser "real estate". Most browsers have a surprisingly helpful Help facility - wouldn't be at all surprised to find the answer in there, too...
What error message are you getting?
Oh, and if your problem is with downloading, it's not the same issue reported by Erik - starting a new thread with full details of the problem is preferable to hijacking someone else's just to complain about Adobe, especially when you don't even say what the problem is.

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How can I use my serial number for Photoshop 13? I enter it into Photoshop 12 when I'm prompted because my trial has ended, but it says that it is not a valid serial number for Photoshop 13. However, when I go to download Photoshop 13 in my Adobe account, the only option is the Akamai installer, which I installed. There isn't any option to download Photoshop 13.

The serial number for PSE 13 is for PSE 13 and will not work for the earlier version PSE 12.
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
(also see Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552)
You can also directly download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

My PSCs6 tries to open as PSCs6 extended tells me my trial has ended but i didnt buy extended

i hav e had this problem before but i cant remember how we fixed it previously
Using MAC os 10.6.8

Trial for Photoshop Cs6 is always the 'Extended' Version.
Incase you have SN for Photoshop Cs6, Plese click on 'License this software', there enter your adobe id and SN.
PS should launch fine for you.
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Please contact support team on Live Chat at <http://helpx.adobe.com/contact.html?product=muse&topic=using-my-product-or-service> and click on "I still need help…" and then "Chat now"
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Hi Svagers,
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Moved to Acrobat Installation & Update Issues

Own product but it tells me my trial has ended

Adobe has a lot to be desired when it comes down to getting help, it would be nice to have a support number to call with problems. I purchased Adobe Premmiere elements 12, have ser #, followed instrunstons to install and have had nothing but trouble. It keeps telling me that my trial has ended, how come.

Hi Les Horner,
Welcome to adobe forums.
I would request youy to please follows the steps in the link http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please let us know if this was helpful.
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Why is my CS6 Premium suddenly not working? It says trial has ended

I have purchased CS6 Premium Mac for students and teachers in July 2012 and it was working perfectly fine. But now it says my trial has ended. I tried to fill in my activation code again, but this is not accepted. Please help!

For this kind of question, you'll have to call Adobe Customer Support. It can't be handled by us ordinary users here, sorry.

Creative cloud software says my free trial has expired, but I have a paid subscription

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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Lightroom mobile says trial expired

Hi all,
I've already read a couple posts on the forum about Lightroom mobile telling trial expired, no fix found yet.
So i'm subscribed to the full adobe cc program but i'm unable to use lightroom mobile because its telling me my trial expired, i checked my licence its creative cloud, not a perpetual license, so thats supposed to be good.
Already tried restarting my mac and lightroom, signed out and in again but nothing seems to work..
Can someone help me?
Casper

Looking on slim.nl site I see a CC-for 132,00 price and the only reference to Mobile I see is this (translated to English using Google):
"In addition, you also have the right to different mobile apps such as Photoshop Mix"
It is not clear the LR Mobile is included in this set of apps or not. It is possible that LR Mobile uses more CC storage than some of the other apps and is not included, but this is just speculation. You might ask the slim.nl people if LR Mobile is explicitly included or not.
FYI, when I log into adobe.com and click Mobile on the menu there are quite a few apps listed, LR Mobile and Photoshop Mix being two of them:
Adobe mobile and tablet apps | Adobe Creative Cloud
It may be that you need to talk to Adobe Customer Service and see if your AdobeID is linked with a product suite that include LR Mobile or not--if that is something they can tell from there side. Users on the forums have no access to that type of information. I'd suggest using the Chat for Adobe CS if you have it available in your location.

Can't use photoshop as it says my trial has ended. Ive paid for a yearly subscription. Please help

hi all,
Ive paid a yearly subscription yet can't use photoshop as i keep getting the message that my trial has ended. Please help

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Keep geting told my trial has expired but i have creative cloud

Hello
I cant seem to work out how to get my programs working..
I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
Please help,
Monike

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

How do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

Remove all current Adobe software. Download Adobe Cleaner Follow instructions.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?

You must first make the purchase, then you will receive the serial number you are asking about. YOu do not acquire the serial number thru the software. You acquire it thru the purchase, possibly via a follow-up confirmation email.

Lightroom mobile showing 'Trial has ended' but I'm a paying CC member!

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