Lightroom Mobile shows epired when I have creative cloud membership

I have a creative cloud subscription that I am told includes the Lightroom and Lightroom mobile. When I sign in to use my Lightroom Mobile it says to update subscription or sign out (on my ipad). On my computer when I open my Lightroom the Lightroom mobile says my trial expired. I called customer service and was told that they did not know how to help me and to please try my question/concern here.

Hi mmendes75,
Where did you purchase your membership from?
Try signing out of the Creative Cloud application on your Desktop, and then back in: helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then try signing out and back in from Lightroom by clicking on the Identity plate in the top left, then choosing Sign out, then go back in again and choose Sign in
From there, try signing into Lightroom Mobile.
Let us know how it goes.
Regards
Pete

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Lightroom Mobile shows epired when I have creative cloud membership

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