Lightroom Mobile Sign In broken
I’ve just installed Lightroom Mobile on my iPad for the first time.
When I launch the app, and click the ‘Get Started Now’ button, a Sign Up window pops up, but all it contains is this text:
{"error":"bad_request","error_description":"Locale part \"en-gb\" contains invalid characters"}
I gather Adobe has broken something on the server side?
Hi kevinyank , could you please try to re-sign-in again without switching your ios to English. We've just deployed a fix so that the problem should be solved.
Please let me know how its working.
Sorry for the inconvienience. -Guido
Similar Messages
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Lightroom mobile sign in problem
I have a photography subscription and can access lightroom on my desktop but not on the mobile app. When I sign in on the mobile app (iPad) I receive a message that my subscription has expired. I have tried reinstalling the app, signing in and out, changing my ID without effect. Please advise.
Could you please try to re-sign-in? There was a misconfiguartion at the back-end of your account. Should be fixed now.
Guido -
I am able to sign in to Lightroom Mobile on my iPad but not on my iMac through Lightroom.
Have you tried this workaround?...Error: "Unexpected Sign in failure...nil value" when syncing to Lightroom mobile | Mac OS
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Lightroom mobile trial - Adobe signed me up!?
I received an email from Adobe saying that I had signed up for a 30 day trial of Lightroom Mobile. I do not remember doing this. While I'd love to try this service at a later date, this is a busy time of year and I will not be able to take advantage of the trial. How can I get them to clear this trial from my account so that I can try Lr Mobile at another time?
Hello keith.
That is not true Keith. If it is like you say I could not have the trial version and I had it during a month without any problem!
Saludos, de margaret y un buen día.
El 31/05/2014, a las 14:16, Keith_Reeder <[email protected]> escribió:
Lightroom mobile trial expired issue
created by Keith_Reeder in Photoshop Lightroom - View the full discussion
Margaret, Mobile is only available to CC subscribers because it needs the cloud as the mechanism for syncing between Lightroom and Lightroom Mobile.
Maybe they could say it more explicitly, but the necessity of CC membership is pretty clearly implied (several times) by this page:
https://helpx.adobe.com/creative-cloud/learn/start/tutorials/lightroom-mobile.html
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Do I really have to sign back in to Lightroom mobile every time I start?
Every time I open Lightroom I need to sign back in so Lightroom Mobile will synchronise. I haven't found any settings that will allow a persistent login, am I missing something?
Try this:
1. Start Lightroom
2. Sign in to Lightroom Mobile.
3. Sign out of Lightroom Mobile.
4. Sign back into Lightroom Mobile.
5. Quit Lightroom and restart.
We have heard about a few cases where Lightroom gets stuck trying to save the Adobe ID. This process seems to get it unstuck. Let me know if it works for you.
Thanks,
Becky -
I have an issue login into lightroom mobile on my desktop, it keeps coming up with Lightroom has experienced an unexpected sign in failure. Please try again later.(Attempt to index a nil value can anyone ahead some light on this please?
Have you tried this workaround?...Error: "Unexpected Sign in failure...nil value" when syncing to Lightroom mobile | Mac OS
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I want to connect Lightroom 5.5 with Lightroom mobile. I click on the identity plate in Lightroom and select "sign in". A window opens saying "connecting...". Eventually the message changes to "Your computer does not seem to be connected to the internet." My machine is a Windows 8.1 PC and I already tried to solve the issue by allowing LR through the firewall.
I just found a solution:
- Close Lightroom
- Rename your .lrprefs file to e.g. .lrprefs.old
- Launch LR
- Sign in
- Close LR
- Delete the newly created .lrprefs file
- Rename your previous .lrprefs file from .lrprefs.old to .lrprefs
- Launch LR again and sign in -
Cant sign into lightroom mobile on windows, help?
I have Lightroom mobile on my windows 7 pc and my ipad.
The ipad signs in no problem but when i sign in on lightroom desktop i get an error saying "lightroom has experienced an unexpected sign-in failure. please try again later"
I have tried the IP4v fix with no joy, same error occurring.
Can anyone help? I am so frustrated as I can't do anything at all on my Ipad and that was the whole point of getting thisAre you able to sign-in to https://lightroom.adobe.com without using copy/paste? If so could you try to sign-in again to Lr Desktop without using copy/paste.
Thanks,
Guido -
Lightroom 5.1.1 will not connect to mobile sign-in screen
Lightroom 5.1.1 running on Windows 8.1 R2 will not connect to the mobile sign in screen. All I get is a window that says "connecting..." and it never connects. Any ideas on a workaround or a fix?
Related, Lightroom Mobile will not sync. I just get a perpetual "Looking for collections" message.This worked … 1.0, 1.1, 1.2 and 3.0 were checked; 2.0 was not. I checked 2.0 and the log in worked. Now all that happens is that it crashes when trying to sync. Is there a limit on the number of photos that can be synced?
Thanks
Eric
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Lightroom Mobile on Surface Pro
I've been trying to find an answer to this question but have had no luck. I use Adobe Lightroom as part of my Creative Cloud Membership on my desktop for a majority of my photo editing. All is good there.
In Lightroom I've signed in and made some of my Collections editable on the cloud. I love that I can use my iPad or my Android Phone using the Lightroom Mobile App to do some light editing whenever I'm away from my desktop.
I have a Surface Pro tablet also and I would love to use my Surface Pro to edit photos when away from my desktop. My problem is it doesn't seem like Lightroom on the Surface has the same capabilities to edit the catalogs that I've set to be in the cloud.
Am I not understanding how Online/Mobile/Tablets work together or am I wanting to do something that isn't possible. It just seems like a Surface Pro 3 should be able to do what my iPad and phone can do.
I've read all about putting catalogs on dropbox and have the images on a removable drive and understand how that works, it just seems much more burdensome than the easier iPad/phone ease of use.
Thanks-ScottYou want to share LR and its photos on two desktop-capable systems. LR is a single-user program that needs the catalog attached locally.
The way I accomplish what you want is to have my LR catalog and photos on a portable USB3-attached 2TB drive and carry that with me. Because the drive is portable and subject to loss or theft or damage I backup my 2TB drive to another 2TB drive when I am at my main desktop computer. I basically copy everything on the main drive to the backup drive but using options in my backup program to only copy files that are different either in time-stamp or filesize which works out to my new photos, my LR catalog and some LR preview files. I have had the portable drive fail and merely replace my backup drive and use my former backup for my primary work, immediately, or as soon as I have copied things to the new backup drive. -
Photos in lightroom mobile can't be seen when tapping on collections
I can't see photos from my online collections in lightroom mobile. The screen is empty when i tap on the collections on my phone or tablet.
But I can see those photos when I open the collection in my browser.
Anyone else with this problem or maybe a solution?
Thanks!Since you have not so many Photos uploaded yet could you try to trigger "Delete Data" via the Lightroom Preferences->Lightroom Mobile. Thereafter re-sign-in and syc those photos again.
If that won't help please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.
You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
Guido -
I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I appear to have been automatically enrolled for a 30 day free trial of Lightroom Mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial, if I do not sign up and pay, I will only be able to view my pictures on the desktop but not edit them - surely this cannot be true. How do I un-enroll for the 30 day free trial of Lightroom Mobile and CC?
When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)
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Lightroom Mobile Sync - Extremely High CPU Usage/Sync Process Causes LR To Lag
Since my other thread doesn't seem to be getting any responses, I'm pasting what I've found here. Please keep in mind I am not a beginner with Lightroom and consider myself very familiar with Lightroom's features excluding the new mobile sync.
1st message:
I'm on Lr 5.5 and using the 30 day trial of Adobe CC to try syncing one collection of slight more than 1000 images. Despite already having generated the Smart Previews, I can see my CPU crunching through image after image (the rolling hills pattern in the task manager) while doing the sync. I was assuming, since I already created the Smart Previews, that the sync of this collection would begin immediately and be done by simply uploading all of the existing Smart Previews. The Smart Previews folder of the catalog is 871MB and has stayed the same despite the CPU obviously doing *something*. As it is now, the sync progress is incredibly slow, almost at a pace like it's actually exporting full-res JPGs from the RAW images (as a comparison only, I know this should not be what it's actually doing).
Another side effect of this is that I'm basically unable to use my computer for other tasks due to the high CPU utilization.
Win 7 x64 / Lightroom 5.5
Intel i5 2500k OC'd 4.5GHz
16GB RAM
SSD for OS, separate SSD for working catalog and files
2nd message:
As a follow up, now Lightroom thinks all 1026 photos are synced (as shown in "All Sync Photographs" portion of the Catalog though all images after the 832nd image show the sync icon per image stuck at "Building Previews for Lightroom Mobile" and the status at the top left corner has been stuck at "Syncing 194 photos" for over 12 hours. Is there no option to force another sync via Lightroom Desktop and also force the iOS app to manually refresh (perhaps by pulling down on the collections view, like refreshing via the Mail app)?
3rd message:
One more update, I went into Preferences and deleted all mobile data, which automatically signed me out of Adobe CC and then I signed back in. Please keep in mind the Smart Previews were long generated before even starting the trial, and I also manually generated them again (it ran through quickly since it found they were already generated) many times. Now that I'm re-syncing my collection of 1026 images, I can clearly see Lightroom using the CPU to regenerate the Smart Previews which already exist. I have no idea why it's doing this except that it's making the process of uploading the Smart Previews extremely slow. I hope this time around it will at least sync all 1026 images to the cloud.
4th message:
All 1026 images synced just fine and I could run through my culling workflow on the iPad/iPhone perfectly. Now I'm on a new catalog (my current workflow unfortunately uses one catalog per event) and I see the same problem: Smart Previews already generated but when syncing, Lightroom seems to re-generate them again anyway (or take up a lot of CPU simply to upload the existing Smart Previews). Can anyone else chime in on what their CPU utilization is like during the sync process when Smart Previews are already created?
New information:
Now I'm editing a catalog of images that is synced to Lightroom Mobile and notice that my workflow has gotten even slower between photos (relative to what it was before, this is not a discussion about how fast/slow LR should perform). Obviously Lightroom is syncing the edited settings to the cloud, but I can see my CPU running intensively (all 4 cores) on every image I edit and the CPU utilization graph looks different than before I started using LR mobile sync. It still feels like every change isn't simply syncing an SQLite database change but re-generating a Smart Preview to go with it (I'm not saying this is definitely what's happening, but something is intensively using the CPU that wasn't prior to using LR Mobile).
For example: I only update the tint +5 on an image. I see the CPU spike up to around 30-40%, then falls back down, then back up to 100%, then back down to another smaller spike while Lightroom says "Syncing 1 photo". I've attached a screenshot of my CPU graph when doing this edit on just one image. During this entire time, if I try to move onto edit another image, the program is noticeably slower to respond than it was prior to using LR mobile, due to the fact that there appear to be much more CPU intensive tasks running to sync the previous edit. This is proven by un-syncing the collection and immediately the lag goes away.
I'd be happy to test/try anything you have in mind, because it's my understanding that re-syncing photos that are edited that are already in the cloud should be simply updating the database file rather than require regenerating any Smart Previews or other image data. If indeed that's what it should be doing, then some other portion of LR is causing massive CPU usage. If this continues, I will probably not choose to proceed with a subscription despite the fact that i think LR mobile adds a lot of value and boosts my workflow significantly if it wasn't causing the program to lag so badly in the process.
I know this message was incredibly long and probably tedious to read through so thanks in advance to anyone who gets through it
-JeffThanks for reporting. Just passed along your info to some of our devs. One of the things that needs to be created (beside smart previews) during an initial sync are thumbnails + previews for the LrM app - Guido
Hi Guido,
Thanks for pointing this out. I realized the same thing when I tried syncing a collection for offline mode and found out the required space sounded more like Previews + Smart Previews rather than just the Smart Previews.
greule wrote:
Hi Jeff, are your images particularly large or do you make a lot of changes which you save to the original file as part of your workflow?
The CPU usage is almost certainly from us uploading JPEG previews not the Smart Previews - particularly during develop edits as these force new JPEG previews to be sent from Lightroom desktop, but would not force new Smart Previews (unless the develop edits are modifying the original file making us think the Smart Preview is out of date) to be sent.
Guido
My images are full-resolution ~22mp Canon 5D Mark III RAW files so they're fairly large. Even if I only make one basic change such as exposure changes, I saw the issue. By "save to the original file" I'm assuming metadata changes such as timestamps, otherwise edits to the images aren't actually written to the original file. I'm only doing develop module edits so I shouldn't be touching the original file at all at this point in my workflow.
I think it makes sense now that you mention that new JPEG previews need to be generated and sent to the cloud due to updated develop edits. My concern is that this seems to be done in real-time as opposed to how Lightroom Desktop works (which is to render a new Standard Preview or 1:1 Preview on demand, which means only one is being rendered at any given time while viewing it in Loupe View or possibly 2 in Compare View). If I edit, for example, 10 images quickly in a row, once the sync kicks in a few seconds later, editing the 11th image is severely hindered due to the previous 10 images' JPEG previews being rendered and sync'd to the cloud (I'm assuming the upload portion doesn't take much CPU, but the JPEG render will utilize CPU resources to the fullest if it can). Rendering Standard/1:1 Previews locally and being able to walk away while the process finishes works because it is at the start of my workflow, but having to deal with on-the-fly preview rendering while I'm editing greatly impacts my ability to edit. Perhaps there can be a way to limit max CPU utilization for background sync tasks?
It may help to know that I'm running a dual-monitor setup, with Lightroom on a 27" 2560x1440 display maximized to fit the display (2nd display not running LR's 2nd monitor). Since I'm using a retina iPad, the optimal Standard Previews resolution should be the same at 2880 pixels.
Thanks again for the help! -
In Create Collection in lr 5.4, no "sync with lightroom mobile"
On my desktop copy of LR 5.4, when I go to Create Collection, there is no "Sync with Lightroom Mobile" option. But it's there on my laptop LR5.4.
Could you post a screenshot about what you are seeing? Are you signed-in? Thanks,Guido
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I have the latest Creative Cloud versions of Lightroom and Lightroom Mobile on my Ipad. On my desktop I have created a collection which I have put in a custom order. On my Ipad I go into that collection and set the order to custom order, which I presume means the order I have on my desktop. However, the photos on the Ipad seem to be just random photos from the collection THEN the rest of the collection is in the correct order after that.
Do you have virtual copies in your collection?
Could you please send send me a LR Desktop +Mobile diagnostig log - best as a private message with a downloadable dropbox link
You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. While opening the settings could you double check if you are signed-in?
Thanks
Guido
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