Lightroom serial #, redeem code fail.

Bought Lightroom at Best Buy.  The redeem code does not work.  The serial number is only 19 characters long.  No tech support to activate the software.  If no answer gonna return software and Trash Adobe publically.  #FedUP

I tried all those things.  Nothing works.  I don't get the message that it's an invalid code, here is the message that I do get.
Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone

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