Lightroom Thinks My Serial Number is Invalid

I have a purchased copy of Adobe Lightroom 5.
I replaced my desktop computer, and am trying to install Lightroom 5 on it.
I downloaded Lightroom 5 via the Creative Cloud installer, and when I go to activate it, it tells me my serial number is invalid.
I've both typed-it-in and cut-and-pasted it. When logged into adobe.com and looking at products, I see my serial number listed for Lightroom 5 as a valid product.
What can I do to get this working?

The Cloud is for subscription offerings.  You should install a license-based version instead.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

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