Lightroom update on creative cloud...

I just bought the Nikon D750 and cannot open in lightroom.  I installed the new update for it, but now it's like lightroom is starting all over again and asking for my serial number (which I can't find).  I'm on creative cloud... I shouldn't need to provide a serial number right?

Although your'e on CC, you've downloaded the "standalone" rather than the CC version, (which is installed via the CC Desktop app), by the sound of it.

Similar Messages

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Is Lightroom CC for Creative Cloud Suscribers (Photoshop+ Lightroom) already available?

    Hello everybody
    Is Lightroom CC for Creative Cloud Susbcribers (Photoshop+ Lightroom) already available?
    If so, where can I find it?
    The automatic updater does not show anything.
    Thanks for your help.

    Hello Paul,
    please have a look at Creative Cloud pricing and membership plans | Adobe Creative Cloud >>> Photography >>>
    Latest version of Photoshop
    Latest version of Lightroom desktop, mobile, and web
    ... as you can see they are included.
    Hans-Günter

  • Remote update manager creative cloud app

    Hello,
    remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?
    Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...
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    Hi Ashubijalwan1,
    just to make sure there is no misunderstanding:
    All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
    When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
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    Tobias

  • Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

    Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
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    Hi slawek,
    Please refer to the thread below where this issue has been discussed:
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    Regards,
    Sheena

  • I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I ppear to have been automatically enrolled for a 30 day free trial of Lightroom mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial I w

    I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I appear to have been automatically enrolled for a 30 day free trial of Lightroom Mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial, if I do not sign up and pay, I will only be able to view my pictures on the desktop but not edit them - surely this cannot be true. How do I un-enroll for the 30 day free trial of Lightroom Mobile and CC?

    When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)

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    How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire and I need to continue working on Photoshop and InDesign, among others. Is there a way for me to update my package, and if not, what should I do to keep my CC running? Thank you.

    Hello jeannelouise,
    first I'll use the conditions in German language:
    "Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
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    Answer: Yes. Any eligible person can use Adobe Student and Teacher Edition. The Adobe Creative Cloud can be used for the duration of the subscription."
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  • Trouble Installing Lightroom 5 from Creative Cloud

        I'm having trouble installing Lightroom 5 from Creative Cloud. The file seems to download ok, but once it goes into it's installation I get the following error message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
    I've had this issue since upgrading to CC a few months ago. Anyone have any idea how I can fix this issue? Thanks.

    Which OS?
    I just buy CC, download Ps ok, but i can't download Lightroom 5...it says error: DW006 code 7. I've already try download again but nothing, the same error.
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  • I began downloading and installing an update to Creative Cloud and got an error message.  Now I cannot access Creative Cloud at all.  Please advise.

    I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed.  Now I cannot access Creative Cloud at all.  Please advise.

    Run the cleaner tool and reinstall everything from scratch.
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  • I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

    I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

    Code 1 discussion https://forums.adobe.com/thread/1434528

  • Sharing Lightroom photos in Creative Cloud

    I am trying to find tutorials on how I can share Lightroom photos in Creative Cloud. We make client presentations on a tablet so I would like to be able to log in to my cloud account to show clients photos of ideas that correlate with their design/sales presentation. Can I create a collection in Lightroom and have that synched to Creative Cloud? Any other suggetsions on how to make this work?

    Victoria, you're absolutely right about the post.
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  • Error A12E1 when I try to update the Creative Cloud desktop

    I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
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    The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
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    The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
    Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
    If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

  • Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Hi, Jeff.
    I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
    Thanks for the tips.

  • Problem updating CS6 Creative Cloud apps

    Is there a central location to go to update CS6 Creative Cloud applications?

    All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
    Mylenium

  • I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

    I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0

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