LightScribe DVD±R/RW is no longer able to read all lightscribe discs(Blank/used)

Question

Hi,
The product Name of my computer is: HP Pavilion dv6-6093ex Entertainment
Notebook PC support
The number of my computer is : LM610EA#A2N.
Could anyone please at this splendid forum take some of their precious time
out to really reply my questions and solve my problems?
FIRST OF ALL:
My HP Pavilion Laptop is about 3 years old.
My
sister's Dell Inspiron laptop is 3 years old.
My HP laptop is well-cared, as opposed to my sister's Inspiron Dell laptop, which is always thrown in dust without caring at all. Also, its battery is always inserted even when it is fully charged while the laptop is plugged in to the main power supply. However, my laptop is either used on only battery, or on plugin. Also, it is kept from the dust. But, I really found that the battery of the Dell laptop still lasts about three and half hours, and there is no problem cooling fan is not properly properly.
I only remember one thing differently done on my laptop battery which is I charged it fully, then I stored it without using it for about four months, then when I reused it, I found it got worse over time. I.e. first time of using it after storing,I found it empty, then I charged it again fully, however, then it lasted about 2 hours, then 1 and half hours, next an hour, now it is only lasting about 20 minutes without performance. If there is high performance, then
the computer shuts down suddenly.
My problem is follows:::
First: Whenever I inserted any Containing Data OR Data CD/DVD-RLightScribe discs, I found that HP optical driver was unable to read them. When clicking on the optical disc drive 'double-click' while disc was inserted, then I found that disc opened as this way(NOTE: With a CD/DVD player is grayed out)
I was told 'I suspect the culprit might be hardware and lightscribe dive might be
corrupt. Please sent it to service center to check. In addition, this thread could be as a reference:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/media-in-cddvd-drive-is-not-...'
Since no one replied to me at HP forums, although my HP laptop is one of their products, I had to post my problem here to know if my driver is corrupted and needs to be replaced or not.
Blank Or Used(containg data) CD/ DVD ±R/RW lightscirbe is unable to be read by optical drive
When clicking on drive 'duble-click', I found it opens like a USB FlashDrive or With a CD,DVD player, however, : Bare in mind that 'with CD/DVD Player' is grayed out)
Not Blank(containing data) CD/ DVD ±R/RW NON -Lightscirbe disc opens normal:
Blank CD/ DVD ±R/RW NON-lightscirbe opens normal(Opens like
a USB FlashDrive or With a CD,DVD)::
My LightScribe System Software version is:
I've tried installed the latest version of lightscribe software, then I run
the diagnostic utility, however, the problem still persists.
My HP CD/DVD DVDآ±R/RW specs are::
Optical Drives
hp CDDVDW TS-L633R
Media Type DVD Writer
Name hp
CDDVDW TS-L633R
Availability Running/Full Power
Capabilities Random
Access, Supports Writing, Supports Removable Media
Read capabilities CD-R,
CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD-RW
DL, DVD+R DL
Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-R DL, DVD+R DL
Config Manager Error Code Device is working
properly
Config Manager User Config FALSE
Drive E:
Media Loaded
FALSE
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 0
SCSI Target Id
1
Status OK
Trying to solve the problem,
I have done these steps in order::
I tried checking with dignostic ulitiy:
I have tried Advanced View , this is the file of output data of dignostic utlity
LightScribe System Software Settings:
SOFTWARE\LightScribe\MessageDir C:\Program Files (x86)\Common Files\LightScribe\
SOFTWARE\LightScribe\LSPrintDialog C:\Program Files (x86)\Common Files\LightScribe\LSPrintDialog.exe
SOFTWARE\LightScribe\LSPrintingDialog C:\Program Files (x86)\Common Files\LightScribe\LSPrintingDialog.exe
SOFTWARE\LightScribe\LsPrintLauncher C:\Program Files (x86)\Common Files\LightScribe\LSPrintLauncher.dll
SOFTWARE\LightScribe\ResourceDir C:\Program Files (x86)\Common Files\LightScribe\res
SOFTWARE\LightScribe\LSPrintAPI C:\Program Files (x86)\Common Files\LightScribe\LSPrintAPI.dll
SOFTWARE\LightScribe\Update\UpdateShellCommand http://www.lightscribe.com/go/downloads/windows
SOFTWARE\LightScribe\Update\PreviousVersion 1.18.20.1
SOFTWARE\LightScribe\Update\CurrentVersion 1.18.27.10
SOFTWARE\LightScribe\Update\TrailingVersion
SYSTEM\CurrentControlSet\Services\LightScribeService\Type 16
SYSTEM\CurrentControlSet\Services\LightScribeService\Start 2
SYSTEM\CurrentControlSet\Services\LightScribeService\ErrorControl 0
SYSTEM\CurrentControlSet\Services\LightScribeService\
SYSTEM\CurrentControlSet\Services\LightScribeService\DisplayName LightScribeService Direct Disc Labeling Service
SYSTEM\CurrentControlSet\Services\LightScribeService\ObjectName LocalSystem
SYSTEM\CurrentControlSet\Services\LightScribeService\Description Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work.
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\TypesSupported 7
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\0 IDE\CdRomhp_CDDVDW_TS-L633R______________________0300____\4&334f7860&0&0.1.0
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\Count 2
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\NextInstance 2
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\1 SCSI\CdRom&Ven_ELBY&Prod_CLONEDRIVE&Rev_1.4\1&2afd7d61&0&000000
SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\allocatecdroms 0
SYSTEM\CurrentControlSet\Services\CDRom\autorun 1
SOFTWARE\INTEL\Intel Application Accelerator Not detected
Drives and Media:
Drive 0 : hp CDDVDW TS-L633R 0300 219 (E, Media Imaging Parameter : 114
I tried running the below command line to fix potential disk issue 'Chkdsk/r /f'
I cleaned the drive, discs, and so on.
I have uninstalled the all third-party data recording software.
I have uninstalled the Cyber DVD suite, lightscribe system software which
came pre-installed with my HP pavilion Notebook.
I have recovered my system from the HP Factory Recovery discs.
I have tried opening all those LightScibe discs not opening on my HP optical
drive, on a Dell optical drive, and all of them were opened well, although Dell
optical drive did not have a lightscribe feature at all., nor third party disc
recording software
However, the problem is still with opening the discs LIGHT-SCRIBE
Thus, my questions are:
How to determine if the drive is corrupted and needs to be replaced with
another one.
I think there something needed to be done on the BIOS Of my HP laptop[[[A similar problems happened on my Desktop computer's optical drive which is as follows (ALL discs are opened as empty by Optical Drive of My Desktop Computer) ---while my optical drive of my desktop was connected to the primary slave IDE, and the HDD was connected to the primary master IDE, the optical drive and hard disk are functioning well. However, I remember that while burning an image with Nero essential V: 5, something went wrong, and then the Optical Drive of My Desktop Computer (HL-DT-ST DVD-RAM GH22NP20) became NOT recognised/Installed on BIOS, although it was still shown on the device manager as a recognised device. Also, it was listed on my computer, however, when entering a disc(blank or with data) into the drive, I found it was not recognised, and it opened empty(no files at it), although it contains data. Thus, I decided to boot to BIOS, and clicked on 'Autodetection for IDE', then I found that only HDD was still shown as installed on BIOS. However, the optical drive was not. Th I tried clicking on it on BIOS and then clicking on 'enter' to try to let the device be re-recognized. However, that made no difference. I had to take part my computer ,and then reconnected the optical drive onto the secondary slave IDE , and let HDD connected to the same primary master IDE. Then, I found that the problem solved and all discs were read normally. Aslo, optical drive became installed on BIOS
What is meant with with double Layer Support.
How much does it cost?

Answer 1

Sparkles1 wrote:
HI @cooperator 
I understand that you are having an issue with your battery and the lightscribe drive. You would also like to know about DL(Dual Layer) support.
Here is a link to  Troubleshooting the notebook battery to assist with the battery concern.
You asked what dual layer support is , here is a definition from webopedia for the explanation.
What is dual layer support
As you stated in your post your system supports  reading
The DL refers to dual layer, it does not list a CD DL.  What type of disk are you using?
 From your post I noticed it does read the title of the disk but is unable to read the file.
Did you use any form of compression software  when writing the files?
Would you try inserting a  supported blank disk and writing to it.  If you can do this and read the disk after your drive is functioning.
The only other way to check would be to remove and reinstall it  into another computer to test if it works there.
Yes there is a bios update listed on the driver page for your notebook.
HP Pavilion dv6-6093ex Entertainment Notebook PC Drivers
Updating the bios does have a potential to cause damage, for this reason I suggest contacting HP support for assistance.
Updating the BIOS
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
I hope this helps!
Thanks a lot,
I wish that Paul_Tikkanen could have participated in solving this issue since I know he has insight in such problems.
Could you please be a little bit patient with me and go through all my points below and answer me::
IF you had  had a close look at my screen shots before, you would have seeing I have classified the disc haveing and not having the problem  into three categories each of which has its screen shots under it.
Blank Or Used(containg data) CD/ DVD ±R/RW lightscirbe is unable to be  read by optical drive
Not Blank(containing data) CD/ DVD ±R/RW NON -Lightscirbe disc opens normal
Blank CD/ DVD ±R/RW NON-lightscirbe opens normal(Opens like a USB FlashDrive or With a CD,DVD)::
First The kind of discs I have been used to using, and seeing in the market are only:
CD-R, C-RW, DVD-R, DVD+R, DVD-RW, DVD+RW.
However, I never ever used or saw 'CD-ROM, DVD-RAM, DVD-ROM CD-R DL, CD+R DL, DVD-R DL, DVD+R DL, CD-RW DL, CD+RW DL, DVD-RW DL, DVD+RW DL.
Thus, Could you please be a little more detailed about each of the above disc types?
Second: I don't know if I can see 'DVD+R DL' written on the cover of DVD like what I am accustomed to see 'DVD-R'?
Third: What difference is there between 'DVD-RW', and 'DVD-RW DL', and 'DVD-R' and 'DVD-R DL'?
Sparkles1 wrote:
HI @cooperator 
 From your post I noticed it does read the title of the disk but is unable to read the file.
Did you use any form of compression software  when writing the files?
NOTE, those discs are for HP Factory Recovery Discs.I have created those Discs via HP Recovery Manager.  After creating them, I have labelled them with lightscribe software. ALL LightScribe are not read well and are unknown. Thus, my answer for your question is No, I don't use compression software unless if the program 'HP Recovery Manager' used a compression built-in tool while creating those discs'
Moreover, I have even restored my laptop from the HP factory Recovery discs which means everything must have been OK
Sparkles1 wrote:
HI @cooperator 
Would you try inserting a  supported blank disk and writing to it.  If you can do this and read the disk after your drive is functioning.
Have you seen my screen shots well?
The key of my problem as to unable to reading LightScribe is the answer of this question of mine: Why do I see 'RAW' or 'unknown' as a file system for disc inserted whenever I insert a ligthSribe disc into drive?
All Blank Or containing data CD/ DVD ±R/RW lightscirbe are unable to be  read by optical drive. When clicking on drive 'duble-click', I found it opens  like a USB FlashDrive or With a CD,DVD player, however, 'with CD/DVD Player' is grayed out) When I chose 'like a USB FlashDrive, I found there was no disc inserted, although it was.
If you mean other discs not LightScribe, then I would be saying YES. And they all worked well, except the lightscribe(Blank, or containing data) were not read well at all.(all are unknown).
Sparkles1 wrote:
HI @cooperator 
The only other way to check would be to remove and reinstall it  into another computer to test if it works there.
You mean I need to remove the optical drive and install on another laptop brand. If so, It would be compatible with any laptop brand?
NOTE: the reason around this problem is not lightscribe discs(I think) since any optical drive without having a lightscribe feature can read lightscribe discs. For instance the Dell laptop(Windows 7) could read all lightscribe disc or non lightscribe discs, even although it doesn't have any lightscribe feature, nor a disc recording software, except the Windows built-in default  tools. Dell optical drive, although not having a lightscribe feature, read all discs no matter the disc type is. Thus, In my HP optical drive having a lightscribe feature, I have decided to get rid of (lightscribe feature by removing the lightscribe system software, and all Cyber DVD-Suite). However, the problem is still with reading lightscribe discs.
Sparkles1 wrote:
HI @cooperator 
Yes there is a bios update listed on the driver page for your notebook.
HP Pavilion dv6-6093ex Entertainment Notebook PC Drivers
Updating the bios does have a potential to cause damage, for this reason I suggest contacting HP support for assistance.
Updating the BIOS
First:: I have updated my BIOS from F.05 into F.1B by using HP Notebook System BIOS Update (Intel Processors) (sp55068) F.1B hoping to get rid of this problem, but that made no difference at all.
NOTE
Other suggested that I insert an empty rewritable CD and try running the following command: format e: /fs:UDF
I did, but it didn't help.
Other suggested to download the latest version LightSribe system software, but I would be saying how to do that as long as HP would be phasing out HP LightScribe Direct Disc Labeling technology. HP will gradually transition products to comparable optical disc drives without LightScribe technology.
Second:: I've also been searching in HP forums, but always they said nonsense comments which I don't put up with. Take this one for example,
I'd be happy to do all I can to help with your lightscribe.Please note:Beginning May 2011 and throughout the year, HP will be phasing out HP LightScribe Direct Disc Labeling technology. HP will gradually transition products to comparable optical disc drives without LightScribe technology. While this transition may affect other HP products, this document is specific to HP notebooks.- Source
This might be helpful too; Creating disc labels with LightScribe
NOTE:Hewlett-Packard's LightScribe website is no longer active. LightScribe software and disc utilities
may be found on a number of public websites. Search the Internet for LightScribeto find these pages.
This blurb and much more information can be found in the following document; Creating Disc Labels with LightScribe
The compelet discussion is here.
Finally I would be saying that LightScribe website is no longer available(discontinued). As HP said. IF HP customer care couldn't help their customers, I think it would be better to completely discontinue selling HP products.