Lightweight APs seeing neighbors several floors above and below each other

Hello All,
I noticed in our PI 2.1 that our access points are seeing neighbors several floors above and below each other.  For example.  I have an AP thats at least 2 floors below ground that's seeing an AP on the 6th floor.  The controller TPC is set to a fix value of 5 on the 2.4 band.  What's even more strange is that the person reporting constant disconnects is on this level below ground but is connected to an AP on the 6th Floor when there's an AP right outside of the door where she is physically located.  Any ideas of what to do or look for?
Regards,
Terence

I wouldn't blame you if you put a low rating in my previous recommendation about disabling Band Select.  I am wrong.  I got confused with Client Load Balancing.  Client Load Balancing should be disabled.  I am wrong and I apologize for the confusion.
Make sure you choose TPCv1 and NOT v2.  You can set DCA Channel Assignment Method to 24 hours.  This prevents the WLC changing channels regularly.  Make sure when you enable "24-hours" you set this very early or very late in the afternoon so no one is there.  Alternatively, you can reboot the WLC at midnight.

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