Like my mother in law...

I can't get rid of the old QuickTime no matter what I do. Tried searching hidden files on entire C-drive and deleting them. Then try downloading new version of QuickTime, and still can't because it can't rid itself of the old version. I'm 16 hours into my self-support and fading fast!

Settings>General>Reset>Erase all content and settings. that will wipe it completely.

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My bill, and my 80 year old mother-in-law......

As detailed in the email below, My mother in law went to a local (Brea, Ca) Verizon store to join the world of smartphones. What transpired next was a colossal misadventure that has yet to be fixed by either the local Verizon Store Manager or Verizon
A couple of weeks ago I stopped by your store to relate an incident that
occurred between a member of your staff and my nearly 80 year-old mother in
law.
My mother-in law was in the market for a smartphone. We had done extensive
research together online and had made some decisions about which way to go.
That matter seemed dormant until I received a phone call one evening from
your store. A sales person rather abruptly told me my mother-in-law was in
your store looking to make a purchase of a smartphone. This purchase
however required her making changes to the account. I did not fully
understand what I was being asked, but I knew she had wanted to make this
move to a smartphone so I played along with your staff's recommendations.
Your sales person deemed it necessary to change our plan to a "share
everything" plan with some 8GB of data. This seemed high, but I was told by
your sales person that with this change "it included" a "jet pack". He
further explained that with the 50$ rebate the total cost of the device was
only 20$. That sounded like fun so I agreed. I inquired as to what phone
she had settled on, and the sales person responded,"I'm talking her in to
the Lucid2." My mother-in-law must have physically reacted to this
characterization because he quickly changes his vocabulary to "I'm advising
her to look at the Luicd2"
At no time did your sales person mention either the 20$ *monthly
charge*for the jet pack, no did he mention the 35$ charge for setting
up the new
jet pack. Had he provided full disclosure at the time of the phone call the
answer would have been "no".
We have been with Verizon for a *long time*. We have always been treated
with respect, and afforded a level of service that allows us to trust you
with (pardon the pun) our friends and family. My parents are now on
Verizon, as are all of my other family members. And we hope to continue
with Verizon for years to come.
When I spoke with you a couple of weeks ago I asked you to undo the changes
made by your staff member, and to date it looks as though you are holding
up your end of the bargain. Our newest bill has now arrived, and I invite
you to look it over to fix the final detail of this disastrous experience.
Specifically the 170$ cancellation fee for the ill-fated jet pack.
My wife and daughter are still holding out for this matter to clear up
before we try to get them a smartphone, when they do upgrade we will stop
by and seek you out.
Respectfully,
Patrick
----end of email----
We are now headed to our 4th month in dealing with this matter. Really? 4 months? You guys are better than this. The initial boondoggle took place on May 9, 2013. My visit took place on or about on June 20, 2013. And here are headed toward Sept with little resolved. Except the fact that we now know, the representative needs a little help fulfilling his promises. My bill is up to date with the exception of the $170.00 cancellation fee that I was told would be "taken care of". But now it appears that (maybe) the manager is encouraging his staff to pray on 80 year old grandmothers and sign them up for stuff they have no hope of understanding, and hoping we'll just shut up, pay up and go away. Or maybe he's hoping Big Brother will step in so he doesn't have to be the bad guy toward his staff.
So let's go Verizon, I got better things to than babysit your Managers and their promises.
>>Personal information removed<<
Message was edited by: Verizon Moderator

pmhoward777,
Thank you for reaching out to us. I am sorry to hear of your long experience with this issue. We certainly want to make sure that all issues are handled quickly and efficiently. We by no means want you to feel that we are preying on your mother in law,so we want to look into this immediately. Could you please first search and follow me tonyg_vzw and then DM me your mobile # and billing password for account so we can review exactly what all has transpired. We look forward to finding an overall resolution and making you a happy customer again.
Thank you,
tonyg_vzw
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

My mother in law is wanting to make the switch. Help please?

Gang,
My mother in law is looking to make the switch to Mac. She will be utilizing her Mac to create a web page to include lots of content, pictures, video, voice recordings, etc.
One of the things she wants to puchase is Adobe Creative Suites, I think the premium package. The system requirements are as follows:
Mac OS
Multicore Intel® processor with 64-bit support
Mac OS X v10.5.8 or v10.6; Mac OS X v10.6 required for Adobe Flash Builder™ 4.5 Premium Edition and Flash Builder integration with Flash Catalyst® and Flash Professional; Mac OS X v10.6.3 required for GPU-accelerated performance in Adobe Premiere Pro
2GB of RAM (4GB or more recommended)
26.3GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1280x900 display (1280x1024 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
Adobe-certified GPU card for GPU-accelerated performance in Adobe Premiere Pro
Some GPU-accelerated features in Adobe Photoshop require graphics support for Shader Model 3.0 and OpenGL 2.0
7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
Core Audio–compatible sound card
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; external Blu-ray burner for creating Blu-ray Disc media)
Java Runtime Environment 1.6
Eclipse 3.6.1 Cocoa version required for plug-in installation
QuickTime 9 software required for QuickTime and multimedia features
Adobe Flash Player 10 software required to export SWF files and to play back DVD projects exported as SWF files
Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis*
Visit the NVIDIA website for system requirements and compatibility. The list of graphics cards that are compatible with Adobe Premiere Pro CS5 is updated on a regular basis.
Can anyone recommend which machine and which upgrades would be needed to make sure this program would run ok?
She definitely wants an iMac. My household runs Macs but we aren't tech savy enough to know what all of the above requirements mean. Obviously there aren't a lot of customization options when purchasing a Mac so I'm not sure if it will require aftermarket type stuff.
Any information would be greatly appreciated!
Thanks!
Chad

iMacs are great machines. The Adobe CS suite will work on any new or older iMac. iMacs have great video cards as well. I would suggest that once you buy the iMac, add more memory. Buying it directly from Apple is quite expensive but places like Other World Computing sell excellent memory at great prices. I don't work for them, but I am a long time customer. I love my iMac. The screen is just fabulous.

Customizing Mother-in-Law's Computer

Merry Christmas!! I am visiting my mother-in-law for Christmas and she has received her son's old G4 Powerbook running 10.3.9. She would like to make the computer her own but there are a couple of things I can't figure out. First, how do I change the name of the Computer? On log in it says Jeremy's Computer. I would like for it to say Mary's Computer. I have changed the Admin to her name but the short name still is Jeremy. Can I change this? Last, but certainly not least, every time the computer is restarted, it asks for a password. How do we skip this step and have it just log in upon powering up?
Thanks.

Hi,
Merry Christmas.
To change the computer's name, go to Sharing preferences.
To change the shortname (not for the faint of heart) go to http://www.danfrakes.com/ and download ChangeShortName.
To automatically login, go to System Preferences>Accounts and click on Login Options at the bottom of the window. Select "Automatically login As".
John

IPad/appleid setup in advance for mother-in-law: possible?

We live 1300 miles from my mother-in-law. We won't be traveling there until January. I'll be giving her my iPad2. I'd like to go ahead and set it up for her, complete with appleid, apps, etc. This morning, I fetched her a new gmail account and set it up, complete with a contacts list for friends and relatives, and appropriate settings for a simple enough appearance. However, on the iPad, she'll use either the gmail app or the native mail app.
What I'd like to do is, go ahead and set up the iPad and have it ready to hand it over with just a bit of "training". It's easy enough to use, as you all know. The biggest training will be to get her to watch the battery level and keep the power up to snuff.
She'll need just email, *maybe* Safari, TV Guide, *maybe* weather, and *maybe* a couple other apps (which, if she doesn't want them, I'll hide in a folder...)
85-year-old lady, short on iPad interests, just a primitive appliance.
Think I can set it up from here, with an appleid equivalent to the gmail account (which I can also access from here)?

Yeah, I think you can. Especially if you just hand over the g-mail account info to her so she can access the app store and update whatever you put on there.
You'll need to look into setting her up the apple ID without a credit card attached. (first try downloading a free app, then follow the prompts from there. ANd make sure yours is signed out before you do this)
You can always give her an iTunes card for any apps or content.
If I was doing it, I would also give her a list of the access codes, maybe as well as a short 'iPad for Dummies'.....step by step how to do this, how to do that. etc. Of course you know your MIL better than we, whether or not she'd be receptive or offended to a how to guide.

I have ARD 2.2 and I can control my mother-in-laws computer

I have ARD 2.2 and I can control my mother-in-laws computer over the internet without any problems, I can do any of the task on ARD that can be done. But on my moms computer I can only observe and control her computer with mine. The settings are exactly the same in both computers sharing settings. All the settings in Apple Remote Desktop are set so I can do all the task on ARD. I have all the users name and passwords. What do I need to do to fix this problem?

the only thing I have
found that is different on the computers is my moms
computer is connected with PPPoe and my
mother-in-laws computer is connected with DHCP.
Should that matter?
But you wrote, "And my mother-in-law and my mother have the same ISP."
That is definitely something to look into, but if your Mom's computer is connected different, there may also be different ports blocked by the ISP. However, I'd find out what her ARD client version number is first. If your ARD admin can't see that, there are other ways, though it should be able to show you that.
Quick way is to go to /System/Library/StartupItems/RemoteDesktopAgent/ and do a Get Info on the file RemoteDesktopAgent in that folder. If the creation date is 06 or later, it's ARD 3.x, 2005 or earlier, it's earlier.
I should note, if it's an older Mac, it may have a Remote Desktop client earlier than 2.x, like 1.2.4, and you'd have to upgrade that to 2.2 in order to do all the functions on it with your 2.2 Admin program.

I purchased an IPad Mini for my mother-in-law using my Apple ID. I need to open an ID for her and take mine off the Mini. How would I do this?

I purchased an IPad Mini for my mother-in-law. I used my Apple account since she didn't have one. I need to open an account for her and change the account on the IPad Mini from mine to hers. Can anyone point me in the right direction to get this done? Thanks.

Best way
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661http://support.apple.com/kb/HT5661
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_UShttp://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311http://support.apple.com/kb/ht1311
How to Delete an Apple ID
http://www.wikihow.com/Delete-an-Apple-IDhttp://www.wikihow.com/Delete-an-Apple-ID
Apple ID Support - Manage Account
https://www.apple.com/support/appleid/manage/https://www.apple.com/support/appleid/manage/
Create an Apple ID
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleIdForIK B?localang=en_US&path=https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleIdForIK B?localang=en_US&path=
 Cheers, Tom

My Mother in law messed up my Adobe reader some how to the point that it is no longer in my computer. I have tried to download it from the internet but it is not working. What am I missing? what else do I need to do? I am not even able to watch youtube...

My Mother in law messed up my Adobe reader some how to the point that it is no longer in my computer. I have tried to download it from the internet but it is not working. What am I missing? what else do I need to do? I am not even able to watch youtube...

Soccerdm,
a direct download of Adobe Reader X 10.1.4 (which seems to be the most recent standalone version that runs on Mac OS X 10.5.8) is here.

I am trying to sync my mother-in-laws iPad to my computer. It was originally synced to my computer over 1 year ago. I want to update itunes without taking anything off her iPad. How do I accomplish this task?

I am trying to sync my mother-in-law's iPad with my computer. It has been over 1 year since it was synced and I need to update her itunes software. However, I don't want to erase the apps and photos she has put on her iPad over the last year. How do I accomplish this?

sstdanc wrote:
I haven't used my ipod in a very long time,
You can Only Sync to one iTunes Library at a time.
sstdanc wrote:
Hi, I no longer have the computer that I had used with my ipod.... I wanted to figure out how I can get both our ipods and itunes to work on the computer and not earse my music that is on my ipod??
Try > https://discussions.apple.com/docs/DOC-3991
Or > https://discussions.apple.com/docs/DOC-3141

Since installing the latest update my mother-in-law gets Error Code VM502 when sending to only 6 recipients

Since installing the latest update my mother-in-law gets Error Code VM502 when sending to only 6 recipients. This didn't happen before the update.

The error came from your providers server. You need to ask them why they are setting limits.
Thunderbird does not have any limits.

DVD burn for a French Mother-in-Law: NTSC or PAL?

Hi All,
I've just finished a DVD slideshow of my recent wedding to send to my Mother-in-Law in france. Should I burn it using NTSC or PAL format?
I remember there's a problem of watching videos taped in France in the UK...
Many Thanks
Paul

sorry Sue to correct you (you're reading the wrong books <<THAT was a joke! only Sue understands....)...
don't mix two things:
video standards and region codes....
Europe is rc2 and PAL (...well, France is SECAM... but for DVD it is... PAL)
so, iDVD creates rc0 (=playable everywhere), BUT you shouldn't use it for video-conversion... luckyly, our European DVDstandalones accept NTSC DVDs and most Tellys are able to show the content..... (not vice versa with US/NTSC land)
Spud, you haven't told us what video standard you did the recording...? (huuu, this is an international board.... , world's a little larger then... letssay Illinois... )
if NTSC- stay NTSC and wait for mother's commends...
if you need a video-standard conversion, use JES Deinterlacer for converting movie (export from iM as dv stream/let SC convert/import new file into iDVD)

HT4208 Just gave my old ipad to Mother N Law. How do I get her up to speed? I heard there are some classes she can take. How do I make a reservation?

Just gave my old ipad to Mother N Law. How do I get her up to speed? I heard there are some classes she can take. How do I make a reservation?

They have Discover your iPad workshops at the Apple Store. Is there one near her?

TS2755 When i send an imessage to my wife, my mother in law receives it as well. How can i stop this

When i send an imessage to my wife, my mother in law receives it as well. How can i stop this

On your MIL's device go to Settings>Messages> Send and Receive and delete the email address you are calling. Add her own email address if she wants to use Messages and here own is not listed.

The picture ID on my outgoing Mac mail is not mine -- it's the photo of boyfriend of my mother in law is appearing as my ID photo. I have no link or connection with anybody or other accounts whatsoever, and I don't have ANY third-party networks myself.

The picture ID on my outgoing Mac mail is not mine -- it's the photo of boyfriend of my mother in law is appearing as my ID photo. I have no link or connection with anybody or other accounts whatsoever, and I don't have ANY third-party networks myself. HELP!!!

Nobody but you sees that photo, it does not appear on outgoing emails.
To remove the picture rather than change it, open Address Book and select your personal card, then from the menubar select Card > Clear Custom Image. Now the system will use Apple’s generic user picture in the login window and System Preferences’ Accounts pane. Mail and Address Book will remain blank until you designate a new picture in Address Book or System Preferences > Accounts.

Trying to download a compatible version of iPhoto on my mother-in-law's iMac that has OS X 10.5.8. Any suggestions on which version to download?

I am trying to select and download the correct version of iPhoto for my mother-in-law's (new to her) iMac that has OS X 10.5.8.
Any suggestions on which version to download?

There are no downloads(aside from updaters in Software Update.) You need to purchase a iLife 09 or earlier DVD or install iPhoto from the computer's original disks.
(68788)

Like my mother in law...

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