"like new phone"
So I'm now on my 2nd "like new" replacement and this one is already acting up after just getting it today, So my question is how many time does Verizon replace the phone before we try something different?
The official policy is to continue to offer a "like new" replacement of the same model until the warranty and/or insurance coverage expires. If the same model is not available, a comparable one will be offered.
A lot of complaining may get you a different result, but there is no longer a policy to give people a choice of another model after X number of defective refurbished devices.
Of course, you can purchase a used phone from another source, pay full retail from Verizon, or just wait until your upgrade to get another phone as well.
Similar Messages
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Apple might exchange my iPhone 4 with a "like new" phone.
What the heck is a “like new” phone?
My iPhone 4 is defective, and it’s just 32 days old.
I was told that, if a replacement is indicated, that it’ll be replaced with a “like new” phone.
What exactly is a “like new” phone? How exactly does it differ from a brand-new iPhone that I purchased 32 days ago?Hi all,
I've had three phones now all of which are stated as brand new but there is speculation that
refurb units have a different serial number starting with 5k or 9k - a friend of mine has >this on his replacement after he smashed his screen.
I'm interested that the refurb units have serial # starting 5K or 9K.
Mine is exchanged iPhone 3GS, and its serial # (you can see it in Settings>General>Information>Serial Number) is starting with 5K!!!
Now, I have three questions...:
* do you know how the BRAND NEW iPhone 4's serial # starts?
(I heard Brand New 3GS's serial starts with 88 but I'm not sure...)
* when you exchange your fault iPhone in the Apple Store, can you ask "Hey, I want a brand new one not the rehurb one. Can I check the serial #?"
* the serial number appears in the software screen (Setting menu), and it appears in the black box that contains brand new iPhone that you buy. But how about the brown box that contains the iPhone you get the exchanged one? Can you see / check the serial # too?
I want someone to let me know so kindly.
Thank you! -
Please no more Certified Like New phone.
I've been a customer of Verizon for about 4 years.
Recently I purchased iPhone 5S at a near by Verizon store and it was having connectivity issues where cell phone reception goes in and out.
Made a trip to the store and the clerk took a look and said that it is antenna issue. He just told me that he'll order "new phone" for me. Next day the package arrived and I found out it was a refurbished phone. I was not happy about that but I just wanted to get a phone that's working and I had faith in Verizon I believed if it tells me "certified like new" it's going to be ok.
Nope.
This replacement phone #1 had a battery charging issue. Display says it's charging but the % number just keeps going down. I took a trip #3 to the store. The clerk said he is going send yet another "certified like new" phone.
This replacement phone #2 has connectivity issue again. Another trip #4 to the store. The guy says antenna issue, he is going to order ANOTHER replacement phone. I told the clerk I'm getting skeptical about the Certified Like New phones and I want a brand new phone (which I paid for in a first place). He said there is nothing else he can do except sending me refurbished phone over and over again. He told me to go to Apple Store Genius Bar.
The replacement phone #3 arrived and this phone has Sleep Button malfunction. It's not assembled right and the button sinks when held in. I have to push really hard to make it work. Before I made the trip #5 to the store, I went to the Apple Store as the Verizon store clerk told me to do.
At the Apple guy told me the phone I have in my hand was purchased Oct 2014 and is out of warranty. There is nothing they can do unless I pay for the fix.
I emailed the Verizon store guy saying that this is getting ridiculous and I want a brand new phone. He told me to call the Customer Service center.
I called the customer service center. It gets even worse. Before discussing about either I get brand new phone or not, she told me that I can't get ANY replacement phone at current state because they haven't got any of the phones that I've returned. She told me to call back with the tracking number of those parcels.
I called again later that day and this lady #2 now didn't talk about the tracking number at all but told me that somebody from Verizon has to verify about the button malfunction so I have to go to a store. She also told me that once a clerk verifies that, I can get a brand new phone. She says "I'll put that not in the system".
Now next day, this is trip #5 to the store. The clerk verified the problem but he says he doesn't see any of the note about me getting brand new phone as the lady #2 told me there would be. I asked him to call the customer service center together. The lady #3 on the phone told me same thing as lady #1, she opened the "investigation case" about my missing returned phones. The instruction of returning defected phone says I have to return it within 5 days which I did in each phone. But it's not clear that when that "5 day" period starts nor if it's 5 business days or not. And she goes saying, I will be charged $500 if it doesn't turn up. Now I have a tracking numbers and receipt from USPS stating that I did mail those phones within 5 days. But she says as long as it's not arrived, I will be charged the amount.
A long story short, I paid $195 to get stuck with an old phone with mechanical malfunction with no manufacturer warranty ,and possibly $500 charge. This is way far from fair.These forums are dedicated to Residential products and services offered by Verizon.
For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you. -
I just upgraded today to the thunderbolt and i dont like it. Its too big and complicated. i was wondering if anyone had any suggestions about a smartphone that was smaller but could still keep up with my busy life. also would i be charged if i take it back tomrrow and exchange it?
You have 14 days to take it back, and you can exchange your phone once. Most of the Android phones Verizon offers are smaller than the Thunderbolt (I think many have a 4" screen). If you like the operating system, go to the store and play with all of the Android devices they have in stock. Choose the one that fits your hand well and you enjoy using.
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have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
So what exactly does it take to qualify a phone as "Certified Like-New"?
...verify the phone turns on and then ship it out?
I've had a Droid since launch...its been in a case and screen protector since day one and I take pride in keeping it (and all my other electronics) in mint condition. When I installed 2.2 last month, something went wrong and it corrupted my phone. It freezes 2-3 times daily, requiring a battery pull. I've done factory resets, OS reinstalls...nothing fixed it, and Verizon told me I'd need to get it replaced.
I already had a poor experience with refurbished verizon replacements with my last phone, taking 3 tries to finally get one that wasn't physically beat up....and that one died literally 2 days before the warranty expired (thank god). I figured maybe the Droid being an expensive smartphone would have some better quality control, but unfortunately I know now thats not the case. First replacement came with a slider that would fall open when turned sideways. Second phone's proximity sensor didn't work. Third phone that I just received is similar to the first, with a loose headphone jack and peeling keys.
I've had many conversations with reps regarding my options (or lack there of) and their replacement policies. At one point a rep stated Verizon has one of the best replacement policies because they don't ever charge you for a warranty replacement, whereas many other carries do. I agreed that was nice, but also commented that it seemed pretty clear the money they're spending to ship/replace for free was just made up in reduced labor costs. Rather than have an employee evaluate and QA the phones, they make it the responsibility of the customer to have to complain about this issues that would have otherwise been found. There's no upfront customer cost, but instead a lot of time and frustration. He had no comment on that.
What I want to know is how a phone gets recertified and earns a like new status. Reading these forums, its clear I'm not the first to have this problem. People might say I shouldn't be so critical of the replacements, but its frustrating to keep your phone in great condition, only to have a Verizon update ruin all of that in an instant, followed by repeated replacements that are sub par. I'm not looking for a free upgrade, I just want a phone that is equal to the one I had...and it seems like Verizon's strategy is to just keep sending me phones until one is good enough, or I get sick of trying. My fear, however, is that even if the replacement looks good up front, whats to say it won't die months later when I am out of warranty. Then I'm stuck tacking on another two years onto my contract to get a discounted phone, buying one at full price, or buying one second hand. Either way, more money out of my pocket that I shouldn't have to spend.They basically make it look new (take out scratches, etc)
It also has to turn on and radio functions are tested to turn on (not connect).
This includes cell radio, wifi and GPS.
That is the basis of what gets release. They do not check the sliders past the point of opening and closing. They do not have a basis for release in regards to the "stiffness" of the slider.
In essence, the phone will look good, but may not be just like new. -
hi, I have 2 iPhone 4 and i would like to transfer all of my documents and data, contacts, apps ect ect from my old phone to my new iPhone 4.
Essentialy I would like to recreate my old phone on the new one. (older phone is scratched). I have a different phone number, and different i tunes account associated with each phone but I have no problem with changing the i tunes account on the new phone back to the account I had on the old one.
I have done back ups in the past of my old phone, using i tunes and I would like to apply the backed up information to my new phone. How would I do this?
Can I restore device A onto device B? Also wondering what sort of information or files might not transfer?
Thanks!The following link has instructions on how to transfer to a new device using iTunes (see the section below the "Use iCloud backup" section: http://support.apple.com/kb/HT2109
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I'm trying to change my ICloud e-mail to match the one associated with the Apple ID? Can someone tell me how to do this? Seems like the phone won't accept the new one, the message states "you already have acct associated....." (a given!!) I need help !!
You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.
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Hello! I lost my iphone like a month ago, well I reported that phone as lost with my icloud account, now I got a new iphone and I would like to know if I can use that same icloud account with this new phone? The old one will stay reported?
Thank you. The old one will stay reported?
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I would like to know if "Restore Backup" to my new phone will load up all the information I have which backed up from my other phone. I only "clicked" on "Backup" when I connected the new phone to my computer. I was afraid to click on "Restore Backup" to have all the other information I had from my other iPhone load up to my new iPhone. Hope you can help. What is the difference between "Backup" and "Restore Backup"; is all that different from synching.Thanks. Ana
That's up to you. Do you want the data on your old phone on your new phone? If so, you follow the directions here:
http://support.apple.com/kb/HT2109
If you want to setup your new phone as a new device, then there is nothing you need to do. -
I took some photos with my new 4s. Then, when I connected Iphone on PC asked if I wanted to start as a new phone or old. I choose my old account. I would like to know if there is any, any chance that I can recover the photos took before sync back.
I did not use ICloud or any storage and did not make any sync before.
Is there any Trash Can in Iphone in order to find them? I am dumb and I did not think about save them before connect to PC.Your photos are gone. They were wiped when you restored your phone. There is no "trash can".
You obviously don't understand how to use the iPhone properly. Attached is a link to the iPhone User guide. I suggest you read through it to avoid data loss in the future.
Best,
GDG
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
Just wanted to say I love OS4, its like having a new phone!
I usually dont post on forums, but I thought I would comment on OS4 that we all got today.
I think its great (could of been much better, but better than nothing), I love the new features and the "look", seems like my battery life is a little better but now.
All in all the whole update thing went great and I love the new phone, hope for more updates in the future.I usually dont post on forums, but I thought I would comment on OS4 that we all got today.
I think its great (could of been much better, but better than nothing), I love the new features and the "look", seems like my battery life is a little better but now.
All in all the whole update thing went great and I love the new phone, hope for more updates in the future. -
i have a ntelos iphone 5, i would like to switch to att, am i able to do that without buying a new phone?
i know ntelos is cdma, but the box my iphone came in says it has the gsm support as wellrstartz wrote:
but they made it sound like i could use it with another carrier if i ever cancled my contract
But unlocked phones don't have a contract to begin with. If you purchased a phone with a contract, it is not unlocked. -
Im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple, im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple.
Have you really been even as to decided that to use iphone5 want to do look more like? Is that why your disspointed?
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I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, after some time on the phone i was told by the csr and supervisor that their system is not allowing them to complete the transaction without changing to a limited data plan. I was told to try going to a store and buy the phone. Same thing happened. Has Verizon changed something and not told their employees?
Seems like people having this problem are those coming from a phone that doesn't have a nano SIM card...so when Verizon issues them one they end up changing their plan. No clue why this keeps happening but stay on top of them. As long as you initiated the request for your plan to be reinstated within the 14 day time frame they should put it back. Interested in seeing how this plays out. There is still one phone in my house that hasn't been upgraded (an iPhone 4). I'm hoping when we do upgrade it at full retail they won't mess with her unlimited data plan
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