Like to set up video chat with Edinburgh Scotland

I would like to set up a video chat with my 87 year old uncle near Edinburgh Scotland and my 88 year old Mother in the US.
I plan to have her over for the chat as a surprise.
My Uncle has a PC - (connect speed unknown.) He is partially capable of setting up his end, but may not know enough to get started.
He sent me a site to download MicroSoft messenger 6.02 for Mac which I did just to have but prefer the iChat route.
I have a new MBPro 2.4ghz with an iChat name ready to go, I believe.
I have a Granddaughter in Kansas with a new MacBook that I would like to set up with as well. I can think of so many possibilities with this new tool.
Back to the the Uncle. He sent me an email address to connect with him, ... which I questioned.
This is his latest message to me after I quizzed him about his current computer.
~~~~~~~~~~~
Harold
We use a PC and our video connection is on Windows Live Messenger which uses e-mail address style contact details as listed below. Below is an internet link which has a download for Microsoft Live Messenger to run on Apple Mac. If you download and enter the address below as a contact we should be able to hook up?
Bob & Peg
~~~~~~~~~~~
It would mean a great deal for the two seniors if we could make a live visit possible as neither are able to travel to different countries.
I know our main guys for chatting are in the UK and one is listed in Scotland so maybe if you guys are available .....
Harold

Hi Harold,
Welcome Back.
I would tend to agree with Defcom on this.
Trying to sort out any contact with iChat to MSN/Live Messenger and explaining all the limitations would detract from the people involved enjoyment.
Also the other options of a Mac based and Video capable application would also take some explaining and have limits (no Audio)
In this case Skype can be downloaded for PC and for Mac from the Links Defcom gave and requires little in the way of setting up.
For purists reading this.
1) iChat can talk to PCs if the PC is also using a AIM (AOL Instant Message Client) such AIM for PC or Trillian.
2) There are Applications (effectively still in beta) that can at least Video (moving pics only) to MSN on a PC that can be downloaded for the Mac.
10:11 PM Monday; July 16, 2007

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If you'd like the error report i can post it if u ask.
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Ok, i tried what you said, and here's the error i got,
Date/Time: 2007-06-17 15:19:00.698 -0400
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
iChat Connection Log:
AVChat started with ID 503409804.
0x153fda40: State change from AVChatNoState to AVChatStateWaiting.
[email protected]: State change from AVChatNoState to AVChatStateInvited.
0x153fda40: State change from AVChatStateWaiting to AVChatStateConnecting.
[email protected]: State change from AVChatStateInvited to AVChatStateConnecting.
[email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x153fda40: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Binary Images Description for "iChat":
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0x14ca8000 - 0x14cadfff com.apple.audio.AppleHDAHALPlugIn 1.2.9 (1.2.9a4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x14d1a000 - 0x14d87fff com.DivXInc.DivXDecoder 6.6.0 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
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0x14dde000 - 0x14e0efff com.apple.QuickTimeIIDCDigitizer 7.1.6 /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
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0x94305000 - 0x94604fff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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I can video chat with John, John with Mike, but not Mike with me?

My brother lives in Abu Dhabi and he and I can video chat. He can also video chat with my dad (Mike) who lives about 500 yards from me (in North London). But I can't video chat with my dad, nor can we audio chat!
We've both attempted to initiate the chat and get the error code "-8", upon clicking 'accept' the other party gets a message that the invite has been refused.
Can anyone offer any suggestions as to how I can go about getting this resolved? I'd like to get to the stage when all three of us can video chat at once.
Thanks for any advice.

Hi
First have you all set the Quicktime streaming setting, goto sys prefs/quicktime/streaming/streaming speed, set to 1.5mbps
In ichats prefs click on video and change bandwidth limit to none.
Restart iChat.
And also try logging on to AIM on port 443 rather than port 5190.
Go to IChat in the menu bar > Preferences > Accounts.
Log out of AIM and then use the Server Settings tab
Set the port to 443.
Log back in again.
Tony

Can video chat with Aim users on a PC but not with Ichat users on Mac!

Hello
I am having the odd problem of being able to video chat with someone when they are using their pc running aim, but I cant chat with the same person when he on his Mac!
I am running as DMZ behind a Linksys WRT54G wireless router.
The problem is on my side because I cant chat with the test accounts either.
I tried this after bothe forwarding and triggering all the ports that were suggested.
I am stumped!

Hi Lullah,
This is going to be down to the Staelite connection.
It has what is called latency.
This adds an unexceptable delay in the passing of data at the start of the connection.
Very few people have reported success.
The things you can try are to fool the link into passing more intense data prior to starting a chat.
If you have web pages try uploading a Pic of larger file to the site.
Just as this finishes start up iChat
You should also check that System Preferences > Quicktime > Streaming tab has the speed to match you download set.
Hopefully (But no reported success) you may get iChat to see more bandwidth as you have just had the modem busy.
Following the launch of iChat with a video chat request may be able to get that bandwidth.
Realistically the 128 k upload even if you were getting close to it is very tight to the lowest point Apple say will work.
Speed testing a 128 k service i likely to get a result of about 80% of the figure (102k) iChat will use about 80 % of what is left (you are down to about 83K). You are now below the 100k min.
With regards to your LAN there are several things that may help if not set up already.
Only have one device doing DHCP. The way routers work as compared to modems is that they pass all routing data though to the computers.
This means the computers can be sitting in two subnets (1) from Modem to computer via router and (2) from Router. The computer can only display one of these IP addresses but can get confuse info regarding iChat.
Do not use Port Forwarding or Port triggering, twice or together on the LAN. iCHAT does not like two lots of NAT (bath are forms of Network Address Translation [NAT]).
Use UPnP where you can.
IF you are trying to test this yur Mac to your PC you ahve to allow for the fact that the modem is handling two Video chats in effect. This means you need twice the minimum bandwidth (let alone the fact that ichat to AIM semms to like 50% more than Mac to Mac contacts.
Sorry to be the bearer of so much doom and gloom.
11:03 PM Tuesday; March 28, 2006

Can't share screen or video chat with AIM

I'm trying to set up screen sharing and video chat with other AIM 'buddies' but the little icons for both remain greyed out when I select the buddy if the buddy is an AIM account. I also have messages configured for my GMail account. When I click on a GMAIL 'buddy' those icons switch from grey to active. So it looks like I can start a screen sharing/video chat session with GMail but not AIM folks. Any thoughts on what could be the problem? I've already deleted all iChat related preferences from my ~/Library/Preferences folder. This system was an upgrade from Lion which had had iMessages beta on it.
Thoughts? Thanks,
-Noah

Hi,
Video Chat requires that you have a enough Internet Speed.
A minimum of 128kbps upload (normally the lower) is required.
However this is the Apple declared minimum and a real world figure of 256kbps is best. (it is several times the fastest possible Dial up speed).
As Screen Sharing in iChat is basically an Audio Chat + then you have to be able to Video Chat (Same min speed requirement) first.
Screen Sharing also requires a random internet port that means using UPnP in your router or Modem to Open ports.
If the icons at the Bottom of the Buddy List are greyed out go to the Video Menu.
Check the Video Chat Enabled is ticked and the same for Screen Sharing.
If they are then open the Connection Doctor from the same Menu and check Capabilities. (report these)
Having said that the Internet Speed you have and the Settings would effect both types of Buddy list.
That leaves the type of Applications the Buddy is using.
Jabber (In this case GoogleTalk ) Buddy lists will not video or Audio chat to people logged in via a Browser or the Google Talk App for PCs or other Non iChat/Messages but Jabber able apps on PCs or Macs (it is only iChat or Messages the Buddy has to have).
An AIM Buddy could be logged in via AIM Express (Access via a Browser)
This would tend to have them Not show the Video or Audio iCons (green ones in the Buddy list) rather than "disable" the Buddy List icons.
Having laid it all out with some suggestions I am now confused.
Go to the General Section of the Messages Preferences an untick the item about gathering all Accounts into one list.
This will create at least two Buddy Lists (Jabber/Google and AIM).
The settings in the Video menu should effect both Buddy lists.
If you toggle Off and On again the Video, Audio and Screen Sharing options does anything change ?
The Messages Beta issue will not be a factor.
10:32 PM Friday; November 23, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Problems video chatting with Windows users

It seems like everytime I try and video chat with a Windows AIM user there is a problem. Ralph and other are very techy and know how to resolve these issues. Problem is that 99.9999999% of te people I chat with are not so the advice to resolve these issues proves to be worthless. However me and this individual were able to successfully do audio chat instead. Often when there is a problem like this do I switch people over to Skype which works far better going from Windows to Mac and vice versa and is easier to use. Generally I think iChat has better video quality over Skype, but only with Mac users.
I know there are others here that also have this problem and for you do I encourage the same resolution as bad as it is, but it seems to be the only way to chat with a non techy person who is on a PC.
John

Hi,
Any non Microsoft app on a PC has to allowed through the Firewall as a Exception (Or at least since Service Pack 2 for XP when Windows got a firewall).
In XP it goes like this
Open the Control Panels (I prefer the classic view)
Open the Firewall
Click the Exceptions tab
In the new window click the Add Button
Navigate through Program Files to the AIM Folder and the relevant AIM#.exe to allow the app itself. (# is the Version Master number)
Back in the Exceptions window also Allow UPnP
Enable UPnP in their Router.
I am not sure it is that different in Vista or Window 7
If there router does not have UPnP then open port 5190 and 1024-5000 (AIM video does not use all of these they are there to spread the load)
They would have to do similar things for Skype (although like AIM it has Fall Back ports below 1024 for logging in and Text Chatting that get around the firewall issue) other IM apps and On-line Games.
Of course if they are using some third party Firewall they would have to do the work there.
Audio Chats V VIdeo Chats
Both apps use the same ports when it comes to Audio and Video Chats (Tend to be the iChat ones)
I believe AIM still uses 4 ports (from the 1024-5000 range) for VId In, Vid Out, Audio In, Audio out, much the same way iChat 2 and 3 did.
It may pay for you to go to iChat > Preferences > Video Section > Bandwidth limit and try either 500kbps or 200kbps as the setting.
In earlier version of AIM (5.5 anbd 5.9) it was possible to reduce the Video quality at the AIM end (less frames per second) which allowed "Space" for the Audio part.
AIM 6.x onwards does not have this and the Video feed can be particularly Processor hungry. Your lower setting will be fed back to them and their end will make an adjustment of what can be sent.
Some of this knowledge has taken me since 2004 to acquire.
I can see that applying it might be considered "techy"
I can appreciate that it can be very difficult to persuade a Windows user to change any setting once they have their machine "working" (at least as they want).
I realise this was not so much of a Question as being more of a discussion statement.
I am not sure that there is a real answer other than the one you suggest.
10:35 PM Wednesday; August 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Why can I video chat with everyone on my list- Except for one person?

Recently, my friend and I have been having problems video chatting with each other. A couple of months ago, we were able to screen share, voice chat, and video chat just fine. I can, and she can too, do all those things with all of our other iChat contacts. Except when we try to do anything with each other, it says "A problem has occurred with iChat". We've tried it multiple times on different computers, internet connections, etc., but it never seems to work. Is there a way that my friend and I can start to video chat and screen share again? This problem has just come out of the blue, and it is really bugging us.

Hi,
Welcome to the  Discussions
Have either of you changed a Router at all ?
I have some info dating back to iChat 3 listed here
As time and iChat has progressed so has our understanding of NAT (Network Address Translation)
In some cases the way the Device that does the routing at each end does NAT means you cannot get a video connection.
If it was working and now doesn't it suggests something changed.
As changing setting would more likely effect every Buddy at one end it looks more like a hardware issue (at least in terms of the devices functionality)
Make, model and version numbers of any routers may help identify something specific.
8:10 PM Monday; February 28, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Still cannot video chat with appleutest01...please help!!!!!!!

Alright...so I thought I fixed my Video-Chatting problem, but apparently not. I just recieved the Error-8 Message
Router: WRT54GX2
Router Settings: UnDP enabled, Firewall disabled, no ports fowarded
Firewall enabled on my mac
Speed test: Much better than needed
Quicktime Streaming set to 1.5 Mbps/ Lan/ T1 or w/e
iChat Video Bandwith Limit set to 500.
Service Provider: Verizon FIOS
Logging on to aim through port 334 (previously changed from 1590 in order to video chat with Defcom)
ChatFX is installed, but not running.
Here's the deal. I can video chat with only 2 people. One of which is Appleutest02. I cannot video chat with Appleutest01 for some reason. Also, I was unable to Video Chat with Defcom and then I changed by bandwith from None to 500 and changed my logon port from 1590 to 334, as well as turning my firewall on. After doing so, I was still unable to video chat with Appleutest01 but I was able to video chat with Defcom. Any other ideas would be greatly appreciated!!
Heres my error message:
Date/Time: 2007-10-23 18:16:10.684 -0400
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
iChat Connection Log:
AVChat started with ID 483343094.
chapwag10011: State change from AVChatNoState to AVChatStateWaiting.
0x58c42a0: State change from AVChatNoState to AVChatStateInvited.
0x58c42a0: State change from AVChatStateInvited to AVChatStateConnecting.
chapwag10011: State change from AVChatStateWaiting to AVChatStateConnecting.
chapwag10011: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x58c42a0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
5.123552 @:0 type=4 (00000000/2)
VCSIP_INVITEERROR
19
5.123378 @SIP/SIP.c:2447 type=4 (900A0015/2)
SIPConnectIPPort failed
Video Conference Support Report:
4.673517 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:16402 SIP/2.0
Via: SIP/2.0/UDP m.0:33627;branch=z9hG4bK0d63986a2f90aabe
Max-Forwards: 70
To: "u0" <sip:[email protected]:16402>
From: "chapwag10011" <sip:[email protected]>;tag=80140940
Call-ID: 8684851e-81b5-11dc-ac85-ee17dfae13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:33627>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 541
v=0
o=Willie 0 0 IN IP4 m.0
s=chapwag10011
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1296:1:1899
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:1134083424
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:320:240:320:240
a=rtpID:367072360
3.622750 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:16402 SIP/2.0
Via: SIP/2.0/UDP m.0:33627;branch=z9hG4bK0d63986a2f90aabe
Max-Forwards: 70
To: "u0" <sip:[email protected]:16402>
From: "chapwag10011" <sip:[email protected]>;tag=80140940
Call-ID: 8684851e-81b5-11dc-ac85-ee17dfae13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:33627>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 541
v=0
o=Willie 0 0 IN IP4 m.0
s=chapwag10011
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1296:1:1899
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:1134083424
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:320:240:320:240
a=rtpID:367072360
3.076785 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:16402 SIP/2.0
Via: SIP/2.0/UDP m.0:33627;branch=z9hG4bK0d63986a2f90aabe
Max-Forwards: 70
To: "u0" <sip:[email protected]:16402>
From: "chapwag10011" <sip:[email protected]>;tag=80140940
Call-ID: 8684851e-81b5-11dc-ac85-ee17dfae13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:33627>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 541
v=0
o=Willie 0 0 IN IP4 m.0
s=chapwag10011
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1296:1:1899
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:1134083424
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
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OK,
The Actiontec by default may have had 192.168.2.1
I say this because the common IP for a Linksys is 192.168.1.1
+(I See I have had to re-read the first of these two posts and you have them the other way round - No problem May Bad - but read them the other way when you come across them below)+
Start with looking on your Mum's System Preferences > Network > Built-in Ethernet > TCP tab.
Other than the Drop Down saying "Using DHCP" it should look like this
Link if Pic does not show
Her number from the Actiontec is likely to be 192.168.2.(3) (in brackets is a guess)
If it has all the details write them down.
If we presume we are doing this for just this computer for the moment....
You would use the "router" IP you find listed on your mum's computer as the access to the Actiontec. (192.168.2.1) +Just to Clarify in some places this will be referred to as the "Gateway" IP.+
It is now simply a Question of accessing the Actiontec and turning off DHCP there.
Then in the Pic above, change you mum's Drop down to read "Manually" like the pic shows.
You then have to fill in all the details.
*Next to the Linksys*
Now in Practice this device has or uses two IPs - one to connect to the Actiontec and one for it's LAN side which includes the Wireless part.
So when you go to it's Set up page it is on the same IP as the LAN (192.168.1.1)
At this first page you with have a drop down similar to the MAc's System Preferences > Network (But it is not nice and kind and show you all the details.)
If you change this drop down to Read "Static" then more boxes appear that you have to fill in.
Like your mum's Mac they will be for the IP to use, the Subnet Mask, the DNS servers and the "Gateway" IP (which will be the Actiontec's IP
See this Bigger Pic than before of the whole of the Front page of the Linksys set up. The top part of that page is what some devices call the WAN settings (outwards to the Internet), the lower part is the Linksys' LAN Settings (which in the Pic I also had set for Static Routing).
I hope this makes it a little clearer (Despite me transposing the Linksys and Actiontec IPs). I have restated it again as I often find a slightly different explanation helps.
7:44 PM Friday; October 26, 2007
Message was edited by: Ralph Johns (UK)
Message was edited by: Ralph Johns (UK)

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