Line Attenuation - New Install

Question

Hi there,
I had a new BT line installed last week into a new build house and BT Total Broadband Option 3 activated today. While checking out my connection details I noted the following information from the router:
Downstream: 1 Mbps
Upstream: 448 Kbps 
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):3.2 dB / 12.0 dB
Line attenuation (Down/Up):66.6 dB / 31.5 dB
Output power (Down/Up):15.7 dBm / 12.5 dBm
CRC Events (Down/Up):1087 / 33
HEC Events (Down/Up):512 / 1
Error Seconds (Local/Remote):682 / 34
The Line attenuation worried me the most as when placing the order with BT, they estimated I should be able to receive 13 Mbps, not the current 1 Mbps I have.
I understand that the BT line needs to "Sit" for 10 days, but surely the line attenuation isn't going to suddenly drop and give me the speed that was advertised?
The exchange is over 5km away, but has been enabled for FTTC and the nearest street cabinet is just around the corner from the house.
I'm wondering if the engineer connected the new line directly to the exchange rather than the street cabinet. (Unless I'm mistake on how they can connect a new line).
Can anything be done? I'm going to give tech support a ring tomorrow, but wanted to ask here in the meantime.
Thanks for your patience.

Answer 1

Thanks for the reply.
The checker came back with the following results:
"For Telephone Number 028******** on Exchange WARINGSTOWN
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 512Kbps.
However, due to the length of your line, an engineer visit may be required, who will, where possible, supply the broadband service.
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 13.8Mbps and upstream line speed of 4.6Mbps."
So Fibre is available, so I'm confused why I seem to be only getting 1Mbps with such an awful Attenuation rate.
I'll e-mail the mods as suggested, is there anything I can do if I speak to BT today? (I really want to get this moving if another engineer is required as it took nearly 2 months notice to book one last time)
Thanks