Line connected but no internet

So, on my HH4 I have an orange power light and a red B. If I go into advanced settings I can see that the line is connected with a downstream of 6880kbps and an upstream of 448kbps. However, on the home tab the internet lights keep circling and saying connecting. Is this an exchange fault does anyone know? Cheers.
Solved!
Go to Solution.

Shropyfella wrote:
Just done a full reset. No change. Looking at the log, it sends and receives the Configuration ACK then CHAP receive Challenge, CHAP receive success: authentificaton failure.
Then its an exchange or server problem, nothing you can do apart from ring the helpdesk.
Have you checked your phone line to see if its working on the correct number? Its possible you have a crossed line with another non-BT broadband customer?
Ring your line from a mobile to see if the phone rings.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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The wi-fi on my ipod touch is connected but the internett is not working! Help

Soo annoying, it's connected but the internett is not working. I don't know what to type in or what to do, so I need help.

Are you 100% positive you are connected? Head to Settings - Wi-Fi and tap the > next to the network you are connected to? What is listed for an IP address? If it's in the 169.x.x.x range, it means your iPod did not properly receive a valid IP address via DHCP from your modem/router. So the 169.x.x.x address is a self-assigned one.
This can usually be resolved by a reboot of your router. You can do this by unplugging it for about 30 seconds. After it powers back up, try reconnecting it. It wouldn't hurt to try a reset of your iPod as well. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
See here for more troubleshooting suggestions.
iOS: Troubleshooting Wi-Fi networks and connections
B-rock

I get wireless connection but my internet does not work on my ipad 2

I get wireless connection but my internet does not work on my ipad 2

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
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    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I do have wifi connection but no internet, how is this possible? I logged in to the internet at my friends place and when I got home my own internet was not working anymore

I do have wifi connection but no internet, how is this possible? I logged in to the internet at my friends place and when I got home my own internet was not working anymore

This is possible to be connected to WiFi but not internet.
You connect to your modem/router via WiFi and whether it is connected to the internet or configured properly to route the internet to WiFi devices is a different story.
Now if you've already reset your WiFi (try disabling and enabling) and perhaps even restarting your MBP
Then make sure that your modem/router is connected to the internet.
You can try any other device, lights on the modem/router or use Eth cable to test.
Report back your findings.

What are the default settings for ethernet, shows connected but no internet

What are the default settings for ethernet ? shows connected but no internet via ethernet.
It used to work fine but I think i have changed something getting my airport to work.
Now i only get internet via wifi.
Thanks in advance

From the menu bar, select
 ▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts.

Wifi connected but no internet

All of a sudden i was watching hulu and it went to 'there is no java enabled for the ads' than i refreshed and tried to to go google and no connection, my laptop was connected at the same time with no issues. I restarted and still it connects but no internet. Its not the internet its self as my other devices are connected find all of a sudden this happened on my mac mini.

Are yoi teaaly on 10.4.3 on that Mac???
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
10.4 instructions...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

I have wifi connection, but my internet is very slow

I have wifi connection, but my internet is very slow

try switching off photo stream in System Preferences > iCloud
This seems to throttle the internet connection and when I switched it off, it fixed my issues instantly!

Blackberry torch 9800 wifi connected but no internet

hi i am using blackbery torch 9800.its giving error that wifi is connected but no internet connection.please help me

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan from them that is adequate to use the services you desire (many services require a data plan, even if the method of access is only WiFi).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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JetPack 4G LTE connects but "no internet access" message

Would appreciate any help.
My JetPack 4G LTE mi-fi connects to the internet (3G or 4G) and shows that my devices are connected to it. However, I cannot get on the internet.
1) I have three different devices - two laptops and a smartphone. All three have the same problem.
2) I have a Sprint Mi-Fi that I use for a different business. All three devices can and do connect to that device and work properly on the internet during the same sessions in which they cannot connect on the Verizon JetPack. So it is not the devices I am trying to connect with.
3) The exact same thing has happened several times over the course of about 4 days and in two cities and two states - all three devices unable to connect via JetPack but connect fine through Sprint Mi-Fi. So it is not location or local network issue.
4) LED display on JetPack, in all instances, show a strong 3G or 4G (depending on where I am) signal and also that all three devices are connected.
5) Message on laptop wireless area shows connection but says "no internet access".
6) Under the wireless status or details, it says (on the list of info): "IPv4 no internet access" and "IPv6 no internet access".
7) I have done a battery pull with no effect.
8) I have done a factory reset (power up, remove cover, press reset button until long green light and short green light) with no effect.
9) After both battery pull and factory reset, I still show connected to 3G, all three devices connected, no internet access, and all three devices then work on the Sprint mi-fi.
10) Symptoms started about 4 days ago and have not changed since - it is not a come-and-go problem. It is not working at any time.
I am hoping to gosh to avoid a long ordeal with tech-support at Verizon. This is a company-issued device, so I could ask my company to take it up with Verizon, but I work remotely and access to the IT department is not that simple either. thought I would see if I am missing something simple. I hope I've given enough info for someone brighter than myself here can spot something I could do.
Thanks in advance for any help.

Thank you for your response. I am having trouble logging back into this site to respond (I never created a User ID and don't know my cell phone number as it is a mi-fi and not a cell). I reregisterd for the forums only under a slight ID variation and will continue to do so for this dialog. Thanks very much.
The back of the Jetpack says SSID: "MiFI4620L Jetpack 89B4". I am currently using the device (since the problems began last week) in zip codes 49504 and 49503 - same symptom both places.
Thanks again.

My MacBook isn't connecting to the Internet. When I try to connect, it shows the signal strength in the top right corner as if it was connected, but the Internet doesn't work. When I go to my network preferences, it says the ip is self-assigned.

My MacBook won't connect to the Internet, but it's connected to my router. When I go to network preferences, it says that it has a self assigned ip address, and can't connect to the Internet. How can I fix this? Please help!

First thing you need I think is to get your iMac connected to the Internet.
Shut down your iMac and you iPad. Then power off your router. Wait 30 seconds and power up the router.
After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly.

Re: Network connection, but no internet connection

I have a MacBook Pro, 10.6.8. I am set up ith Airport Extreme, and everything has worked great. All of a sudden I have no internet. I open up Airport Utilities and there is no Airport to be seen. I gave the Airport a Hard Reboot ( 5 seconds on the button untill it blinks yellow) and it now shows up in the Airort Utility, though still orange. The Airport Utility can not find the Airport Extreme... though you can see it now.
At work I can access the Network fine, but I still can not access the internet.
I've re-installed Safari, but that is pointless as I can no access internet via Email, or any other web applications. It's for sure an issue where my computer can not access internet, regardless if I'm at home or at work. Why??
Network Diagnostics can not fix the problem, and I've even rebooted using AppleJack and no go. I hope I do not have to re-install the OS and everything?!
Any thoughts?

UPDATE: Connection to Network, but not Internet Fixed!
I have tried everything!
Reboot Airport Extreme, Hard reboot of Airport Extreme, reboot modem...
Reset Safari, re-install Safari, I deleted all Networks, and I changed the order of Nework items in the System Preferences>Network order so that Airport was at the top of the list...
I figured out I had ZERO Internet, e-mail, nothing, but WI-FI worked fine, connected to servers fine, iPhone connects to Internet fine, why will my MacBook Pro not connect to the Ineternet?!?!
Network Diagnostics was no help at all.
I deleted the System Configuration under the HD>Library>Preferences>System Configuration, and that did not help.
I retarted the computer holding down the Option and Command Key, and long with two other keys (I forget which two ) and that did nothing, so your not missing out on anything not knowing which two
Using another computer I downloaded "AppleJack", restarted using that program and it deleted the Cache, and basically wipes everything clean, and that did not work.
What did work? Insert the Snow Leopard Install CD, (No I have not gone to Lion yet, too sketchy yet) and holding down the Command and 'C' key I restarted the computer from the Snow Leopard Install CD, and simply re-installed the system. I had backed everything up first of course, but it was not nessesary as nothing seemed to have changed.
BUT THIS TIME SAFARI WORKED!!!! I was really starting to think I had a damaged Airport Card, or a hardware issue, but the system re-install worked great!!!
I sure hope this helps other people out with the same issue. Very Frustrating!!!!
Peace!

Great connection but slow internet?

Hi
My connection is working fine. I tried the speedtest (www.speedtest.net/) and the connection is about 12MB (as my contract with my provider).
But I've got a problem with the internet, the browsers (safari, chrome) takes too long to load the pages. More thean 20 seconds to load google!?
What I have to do?
Best regards

you probably have a HH4 so there are very few stats but if you go to hub manager then troubleshooting then logs and you are looking for 2 entries together when router connected to thye internet which show connection speed and noise margin - can you post please.
can you also run btspeedtester and when first test completes then run diagnostic test and post results - should preferably be done wired
btspeedtester
are you using the test socket?
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Ipad2 has wifi connection but the internet doesn't work

I use my ipad2 at home with the wifi. I have nothing changed but now the internet doesn't work. The ipad shows me the wifi connection but i cannot receive email and the safari doesen't work too.

This Apple doc may help:
iOS: Troubleshooting Wi-Fi networks and connections
...Found via this page:
http://www.apple.com/support/ipad/

Wirelessly Connected But No Internet!

Hi,
I have run into my second problem trying to connect this new Airport Base Station.
All my wired computers have internet connection but my laptop connecting wirelessly has none!
It is connected to my wireless network and the connection has perfect signal. I am not using WEP so I can't see what the problem would be!
If anyone can offer assistance, it would be appreciated !
Thanks,
slevytam

I have been having problems with my MacbookPro connecting to the internet ever since I come on to Verizon FIOS service. The service comes with a 802.11G router as part of the package. it is set up with WEP security. It often takes me 4 or 5 tries for the airportin my Mac to recognize and connect to the router. I have not ad any problems connecting to public routers in places like Caribou coffee or Pannera restaurants nor have I had problems connecting to restricted networks with passwords (specifically the National Science Foundation internal network). Last night I downloaded the latest upgrade to my airport software from Apple and the result was no connection at all. Later today I have been able to connect but I am concerned as to what the problem might be. Another (windows) computer in the same household has no problem connecting.
Does anyone have any thoughts on thisw?
Thanks for any input.

Wifi connected but no internet for a minute

Since last update for Yosemite 10.10.3 , whenever my MacBook pro early 2013 goes to sleep, the wifi disconnects and it can take up to a minute to reconnect when it wakes.
As soon as it wakes I have no internet connection, the WiFi indicator is on, as if connected, but in fact there is no internet for some time, usually between 30 secs to a minute.
many times i need to disconnect and reconnect the wifi, in hopes it works faster
This is happening using 5 different wireless systems ,including apple and cisco products, at home friends and office
Any ideas what to do?

What does Wireless Diagnostics show?
Wireless Diagnostics
Wi-FI connection drops
Wi-Fi Problems in OS X Yosemite
Wi-Fi Problems in OS X Yosemite (2)
Wi-Fi Problems in OS X Yosemite (3)
WiFi Potential Temporary fix - Yosemite
Also try turning off Bluetooth.

Line connected but no internet

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