Line fault - Estimated repair date last Tues. What...

Our phone line went down over the stormy weather 8/9th Dec.
Fault reported 9th Dec.
Engineer came out on 13th Dec. deduced fault was with line outside and left.
Have heard nothing since (which isn't surprising since bt's default way of contacting us is on the landline which is dead!)
When calling bt from a neighbours house on 151 we just get told the fault has already been reported.
Am using library internet just now. First chance I've had. Life is awkward without internet in the house!
Checked the online fault tracking details and the last thing on the list is
Estimated repair date
Tue 13th Dec 17:00
There seems to be no way to prompt them for an updated estimate.
So what happens now?
Do we just have to check the phone everyday to see if a miracle has occurred?
Yours grumpily,
Sarah Skelton

my phone line went down 8/12/2011 reported it 9/12/2011 emailed them and gave them a mobile number for them to get in contact with me somebody rung later that day and told me it would me fixed within 3 days and a engineer had been notified. After 3 days still nothing so i emailed them again they rang me back and said that it would be on by teatime next day,next day come still nothing,so i emailed them again at this point it is now 13/12/2011 they did ring me back and said that they were sorry for any inconvinience and it should be on by teatime the following day which by the way iy wasnt. then the following morning which will be the 15/12/2011 a engineer rung me and said he would be at mine in a hour which he was.when i asked him why it had taken so long he asked my how long my line had been off and he said he had only just been notified of the fault i couldnt believe it i had been lied to for days. He did fix the line and told me that because it had been off for more than 4 days that i should contact bt as i might be intitled to a rebate but before i had chance bt rung me and told me that i owe them 17.10 i couldnt believe it the cheek of it no appoligies and where i owe 17.10 from i dont know cause i pay my bill every month so im far from satisfied with bt at the moment and ive had enough of them. sorry about my spelling lol

Similar Messages

Copper line fault? What does that mean?!

My broadband is not working too well....my wifi even worse....essentially it drops every so often despite the router being new. I used the online BT chat help and they did a test where I had to plug the phone line into the test socket inside the main socket.
The test showed that we have a copper line fault. He could not be sure if this was inside or outside the house, and if inside would cost a considerable amount should we opt to get a BT engineer round.
we are BT phone and broadband customers.
What does the copper line fault mean? How might I discover if it is an internal issue before I get an engineer in please?

any repairs to your extensions are your responsibility as you have connected a phone to the test socket and the fault was still there there will be no charge the £100 you were warned of is if the fault was with your extensions then a charge is made but you have eliminated that by your tests they will only fix internal problems if you pay them for it
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HT201272 How do i see a list of the apps that have been downloaded and the dates and times and amounts? Tried to follow the on-line thing but i want to compare what has been downloaded with my visa bill. HELP!!

How do i see a list of the apps that have been downloaded and the dates and times and amounts? Tried to follow the on-line thing but i want to compare what has been downloaded with my visa bill. HELP!!

See this -> http://support.apple.com/kb/HT2727

Banded connection after line fault repaired - how ...

Hi there,
I hope someone can help. After a recent line fault where we lost the phone line and broadband connection and the subsequent repair of the line fault, our broadband connection has been banded at .25mb
I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
So, am I back to square one? do I have to wait another 5 days an hope the connection remains intact. Will have had this problem for a month by then whereby I'll have been paying for broadband speed with a dial up connection.
Can anyone recommend anything please?
Here are the stats...

Keith_Beddoe wrote:
This will explain how it works.
Why has my speed dropped
Keith is absolutely correct and his links give good advice ....
However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
Sometimes a fix is not forthcoming first time round, and ADSL can be troublesome with intermittent problems.

Excuse me,What is the meaning of "[Estimated] Expiration Date"?

I brought an iPod touch 4 32G in China on Feb 19(connected it to PC at about 17:15,GMT+8:00 of the same day).
However,this page https://selfsolve.apple.com/agreementWarrantyDynamic.do
told me that
"Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: February 17, 2012"
So,it seems that the purchase date was Feb 18?Is it an ESTIMATED date?Or someone had used this iPod touch before(on Feb 18,one day before I got this iPod touch)?
Thanks very much!

I can't speak for Apple, but I believe they say "estimated" to indicate that the database that information is pulled from is not considered to be authoritative, so the lawyers are covering the bases. The information isn't always accurate, particularly for items purchased from a dealer who may misreport a purchase date. If you did indeed purchase on the 19th, your warranty should expire as of something like 11:59PM on the 18th. You probably will want to call Apple China at (86) 4006-272273 and ask to speak to someone in AppleCare administration and discuss the discrepancy.
"purchase time" may not be the exact time of iTouch activation?
The date your warranty expires has nothing to do with when the iPod was activated.
Regards.

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

BT digging path to fix line fault - but Next door?...

Hi
I made a post recently recently about how my internet and phone line have not been working.
I had an engineer visit today and he said the fault was under the path outside our property, and that he would organise for his colleague to come back and mark the path for the contractors to dig.
That's all fair enough so I went back to work. I came home to find the markings to dig are right outside next doors driveway, I wasn't notified about this, and nor were our neighbors. If they dig there, it will completely block access to our neighbors drive.
I've called BT, but the chap didn't speak very good English and basically said, they know what they're doing.
Is it normal for our phone line to not be working if the fault is next door? The last thing I want is for BT to dig up the wrong path.
The last time I had problems, the mods were infinitely better than the phone support. Can a mod please have a look into this and double check they marked the correct property?
Thanks

This turned out to be bit of a nightmare really.
BT did dig up the path outside next door, only to find that my line was completely damaged to the point where everything needed to be replaced.
This meant the path, my garden and part of my drive (which BT said they would not do!! It looks terrible!!) had to be dug up just to replace this cable. It was not just a bit of the path either, a stretch of around 15-20 meters from outside my house to the house two doors down.
Lets just say my neighbours were not happy, the contractors made an horrific job of it and left it in a complete mess with mud and sand everywhere. I realise this wasn't exactly BT's fault exactly as their only contractors, but still, this is not good at all.
What makes it worse is that my internet is still absolutely terrible. It hasn't been long since the work has been done, and I realise that it should automatically rise in speed after so long, but if anything it's actually worse than before BT came and made a huge mess.
My line is estimated to get 65mb's down and around 15mb's up. It hasn't changed from that for around 48 hours, and is usually slower, should I not see a slight increase in that time?
If my IP profile for upload is saying 20mb's, should I not actually be getting this, or close to it as I know my line is capable of it.
Do I need my line resetting or something?

Limited Speed after 4 weeks of line faults anythin...

Hi,
I recently moved into a new propoerty and had BT move my line and upgrade me to Infinity 2. Unfortunately the install did not go well (We have a modern property but an external NTE socket) which the OpenReach engineer did not bypass. At the same time we have had a fault on the line that has taken over 4 weeks to investigage and has of course caused the phone and Infinity to keep dropping out.
Every time it dropped and resynced we appear to have been pegged back on the IP Profile to the point that I may as well now be on ADSL and paying less. It has now been 2 weeks and the IP Profile does not appear to be connecting. The Excellent OpenReach engineere who finally arrived and took me seriously about the phone line fault has replaced my line all the way back to the Exchange and believe the distance to the cabinet should result in a 60MB - 70MB speed not what we are seeing right now approx 20MB/sec.
My understanding is that the network is self moderating and so the line should regain its speed over time. However having paid BT for a month of phone and Infinity and not recieved that due to faults and not being taken seriously and an incorrect install. I'm less than happy to have to wait for the network to reset my IP Profile when really all it is is a setting in a database that somebody can override. Is there anything I can do preferably avoiding the Indian call centres that so far have not taken the fault seriously until I threatended to leave or just leave me completely dissatisfied with the BT service and wondering if we should have gone with another provider?
Any thoughts / help would be greatly received. I have included screenshots of my last speed test and the estimated speed from the openreach checker.

there is nothing BT can do to reset your profile as it is under Openreach's control and they only reset if an engineer on a visit requests it and even then the can say leave it for the DLM reset the connection this can take 2 to 3 weeks of stable connection to happen
This applies to all ISP's not just BT Retail your provider your speed test from the BT Wholesale checker is is to small so it makes it hard to read
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Phone line fault now infinity is stuck in the slow...

Hello,
I got infinity Installed about 3 weeks ago. BT estimated that I would get around 12Mbit/s however after the install I was sync'ing at 40Mbit/s (the engineers test equipment verified this) and my real world speed test results were usually around 38 Mbit/s on average. This was the case for a couple of weeks.
Then 10 days ago my telephone line developed a fault, I had no dial tone and could neither make or receive any calls. The broadband still worked but had slowed to around 10 Mbit/s and my ping times have increased.
I believe this was because the DSLAM in the cabinet had reduced the speed, because of the bad line conditions, so that it could maintain a working circuit, albeit slow. I logged a call to have the voice service repaired, and it seems to be good now.
However the speed has remained slow, I have spent a long time on the phone to the indian call centres and spoke to some of the ladies in the UK but haven't got much help with the slow speed problem.
I have been told to reboot my router and OpenReach modem more times, carry out more speed tests, place the modem and router facing north-west with some lighted candles, during a full moon, but to no avail.
I have read a lot about profiles and people having exactly the same issues after faults etc. and suggested this to the help desk people but it doesn't compute with them.
What could be wrong here, it was fine until the phone line fault and now is slow, it's hardly a coincidence ?
Can my profile be reset so that the modem will re-train again? Surely if I was to disconnect and a new customer get connected to that port in the cabinet then it would have to re-train, it wouldn't just give them my speed especially if they were to live beside the cabinet?
I have been told everything, you wouldn't believe and BT don't care because it's working.
Any help gratefully received...
** Slight update ** a girl on the help desk earlier said she would increase my upload up to 10 because it was set at 2Mbits/s and now at 00:10 hrs my speed tests reveal that my upload is pulling over 8Mbits/s
So I definately think my downstream should be capable of what I was getting before.
Power Ranger
I.T. / Telecomm's Engineer

Update.
I had arranged for an OpenReach engineer to call out to my house to have a look at my slow speed issues.
However on the evening before the planned afternoon visit from the engineer, my broadband service has started working normally again. I carried out several speed tests that evening, and indeed it seems to be working at the speed that it used to before my telephone line fault.
Perhaps someone has looked at or reset the profile remotely, but why would they do this now, especially the evening before a scheduled engineer call. If this is the case, they should have done that several weeks ago.
or
Perhaps the DSLAM has done this automatically, by figuring out over a period of time that the line is of good quality now again, and can support faster speeds, and has increased the speed to what is was before my lline fault.
I had been advised by technical support to restart and reset the equipment fairly frequently, early on, however I haven't done this for about a week now, and have just left the equipment alone.
Perhaps the equipment needs to be 'up' without and restarts for the DSLAM to restore the initial speed, or perhaps the it doesn't mind equipment restarts - it still knows the line is good and there is a 'wait' period before it restores the speed again.
Anyhow, since my first line fault, even after the fault was fixed, BT have told me that the initial fault is still open and that more work needs done, I told them the voice part was working ok again.
I looked outside my window this morning and BT contractors are digging up the small aluminium pedestal which contains the connections for the street. I don't mind this, there were faults coming off that small box thing. Hopefully they will replace it with something better.
Hopefully my service will still be working good when I get home this evening, after the work they are doing in the stree, and hopefully I won't have to go round the loop again with slow speeds DOH!

BT Infinity, Line fault, In-a-rush Engineer, Waste...

Hi Bt Community,
Thanks for all your help, many of you have helped me with your posts prior to this. But now I have a little problem of my own.
After finally getting a moving date last month for my new home with my pregnant girlfriend, we jumped onto the BT Infinity wagon (BT Infinity 2 package, 79mps). We had a date of Monday 23rd for installation. Now, this was booked back in May, so we had this sorted a month in advance. I was told it would be a quick, simple process and that my line can easily be switched back on etc.
The 23rd (last Monday) comes around and as planned I booked the day off work, waited for the Engineer (who was on time) and he came in and started playing with the master socket. He plugged in the BTHUb 5 and it started flashing orange, then the "B" symbol was flashing, meaning there was an issue with the broadband connection. After 25 minutes of talking to his boss, he told me there was nothing he could do and to wait till Wednesday for a call. I asked why the line hadn't been checked prior to his visit and he just shrugged. He was more interested in meeting his quota for the day than to chat and help resolve the situation. He left me clueless and off he went.
Alas, I was patient, I had waited longer for Sky to install their bits when I had them, but at least they had good communication throughout and I knew what was happening and when... I'm happy to wait weeks for a service as long as I'm told what is going on...
Now, I got the call on Wednesday as promised. However it was simply this:
"Hi, I'm calling from BT, just to let you know we are looking to book a new engineer, and we will call on Friday to confirm".
So I wait for a call on Wednesday to be told to wait for a call on Friday? Lovely. But sure, I'll wait some more.
Now, it's Friday, and I get a call saying:
"Hi, I'm calling from BT, just to let you know we have an engineer booked for July 7th, 2 weeks, but if you like I can get this fast-tracked".
"Yes, fast-tracked please"
"Please wait 24-48 hours for a call to confirm".
WHAAAAAAAT?! Why didn't you just fast track it in the first place, my girlfriend and I have already been waiting and have had this service planned since the start of May. What a stupid way to do things.
Now I already emailed them on Wednesday, with no response... I don't know if the line is being fixed, if new optics are being installed, if I have a faulty hub, what? Nothing has been told. I'm just asked to wait.
I hope the BT mods can help, as they seem 10x more helpful than the customer service on the phones, email and face to face.
Thanks, and is this kind of thing normal for BT? Delayed, lack of comms and a pretty shaky start to the service? I was going to add BT TV and all the channels too after Infinity was installed but I dread to think what else could go wrong...
Thanks.
Danny.

Hi Kerrfoxhound
Send us an email using the contact the mods link in my profile.
I can have this investigated to find out what is happening for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Escalated line fault URGENT

I reported the line fault at 12;45pm on Saturday 17th Dec saying that the phone line was dead and it was urgent that it be repaired ASAP as it is used for the Lifeline emergency service. I was assured that the fault had been logged as a "Welfare priority" fault and would be repaired if possible within 24hrs.
I requested updates by SMS text messages and apart from the initial message stating a repair resolution on 22nd December I have heard nothing. Given the importance of this repair I am dismayed that BT cannot at least provide me with an update on the status of the fault as it has not been resolved within 24hrs.
Please can you resolve this fault urgently.

Hi Blake6
Welcome to the community.
We need more information to investigate what is happening with this fault. Please send us an email using the contact us form in my profile you can copy the form address from the section 'About Me'.
Thanks
Stuart
BT Forum Moderator
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Intermittent Line Fault in windy and wet weather

Hello,
I have been experiencing an intermittent fault with my phone line since getting BT Broadband in November 2013, which at first I believed to be a broadband issue. It started with the home hub disconnecting, flashing orange and then reconnecting. After a few more weeks and performing tests through the test socket with various different ADSL plugs I noticed that the fault was happening when the weather was poor outside (wet/windy). We were sent out a Broadband Engineer who could not find the fault, he changed the faceplate of the Master Socket to a MK2 who said it would stop interference from the weather.
A couple of days later the weather was bad again and the fault continued to happen every time the weather was windy. For another month or so over Christmas and January we put up with the issue as the threat of the £130 call out charge is too much for us, my girlfriend and I are mature students so we can't afford that if our fault doesn't show when an engineer turns up.
I have been performing Quiet Line Tests through the test socket when the issue is happening and have experienced noise, popping and even multiple disconnections on the line. This week I finally got annoyed enough to book an engineer and reported a Line Fault and miraculously managed to get one for the next morning (Thursday 6/2/14).
The engineer turned up and I explained the Intermittent fault to him and the noisy line affected by the weather but of course the weather that day was fairly calm. He performed his tests and said he couldn't find any fault and mentioned something about High Resistance?. He was nice enough to call up another engineer with a bucket crane so he could look at the telegraph pole. He told me he found that a joint up there snapped off in his hand and was probably the cause so they replaced it. They also found another piece of equipment on the exterior line (it looks like a black plastic sausage?) that was full of water so he emptied it and closed it up again.
For the first 23 hours the connection had held since the visit but then started disconnecting again and I'm experiencing the same issues as before with the current bad weather we are having even if it is only slightly windy.
So I am at a loss of what to do now. As the last engineer did all the tests as well as check the cable from the pole to the master socket I feel like I will be stuck with this issue for as long as I stay at this property. I cant afford the call out charge if the next engineer finds no fault. My personal opinion is that the line from Master Socket to the pole needs replacing as its possibly getting wet and or is corroded and the rain and wind make it worse but of course I’m no expert.
I should also mention that when the weather is clear outside the phone line and broadband works absolutely fine.
My setup is a BT Home Hub 4 (Type A) and a phone which are both connected straight to the MK2 Master Socket which is located under our window (It is the only Master Socket in the property). On the exterior of the building the phone line goes up to the roof and along the side and out to the telegraph pole which is probably no more than 10 metres away.
Here is the noise margin and bandwidth results after a disconnection yesterday :
13:25:26, 08 Feb.
(81555.380000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
13:25:25, 08 Feb.
(81554.270000) DSL line rate: 1147 Kbps upstream, 18456 Kbps downstream
13:25:13, 08 Feb.
(81541.820000) CWMP: session closed due to error: Could not resolve host
Bandwidth:
1163 / 16568
I'm not sure if these are the stats that are needed so please advise.
Any help and advice would be greatly appreciated.
Thanks

I've had very similar in the past, from what I remember it took maybe 5 engineer visists. Each one plugged the test kit into the master socket, scratched his head, went to the exchange, came back & scratched his head a little more.
The last one that turned up happened to arrive on a fairly bad day weather wise - that's when he noticed that the pole must have been hit by lightening at some point, and had burnt the wiring on the inside of the hollow pole we had. Burnt wiring inside the pole while it's being blown around by the wind was causing a short.
Was a 20min ish job to run a new line from the pole to the house & then it was all sorted permanently.
Your issue may be different, but it really is a matter of getting feet on the ground while the fault is happening unfortunately.

Slow broadband since line fault fixed

Good Afternoon,
A few weeks ago my Broadband dropped out completely which was due to a line fault which has since been repaired. Prior to the line fault I had a connection / download speed close to 1.8Mbps.
Since the fault has been 'repaired' I have struggled to keep a stable connection, the Broadband drops out randomly and is also much slower (almost unbearably slow). I have done all the home help checks etc. and having read many posts on this forum I have concluded that part of the problem may be my Noise margins.
I have not reset my router for several days and have had a connection for over three days now.
Here are the stats from my router and results of the BT Speed test:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 03:24:38
Downstream:
576 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 18.0 dB
Line attenuation (Down/Up):
61.1 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.2 dBm
FEC Events (Down/Up):
420072 / 382
CRC Events (Down/Up):
676 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1566 / 45
Error Seconds (Local/Remote):
592 / 238
Speed test results:
Download Speed (Mbps): 0.50
Upload Speed (Mbps): 0.32
Ping Latency (ms): 52.75
To reiterate - nothing in my setup has changed and I haven't done anything that could have caused the problems. The problems have been since the line fault (which I reported as a fault and have had closed out) was repaired.
I will contact the mods for help and see if they can do anything.
Solved!
Go to Solution.

Ok, couple of things,
Roger, did the quiet line test - no problems.
John,
I went to check the wiring and found (as I suspected) that both the socket where I plug the router in and the phone extension are hard wired into the faceplate front of the socket that plugs into the test socket - if that makes sense. It assume it shouldn't make any difference though. All my problems have been since the line fault that BT traced and fixed, not problems with my internal wiring. As mentioned previously, my connection and speeds have been fine until the outside fault.
So in checking this, I disconnected my router :-(
It has reconnected and I will post the stats and test results below. What is going on? My connection rate has leapt up to 1.18Mbps but download rate is still poor.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:17
Downstream:
1.156 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.7 dB / 19.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.2 dBm
FEC Events (Down/Up):
28 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
600 / 239
Speed tester results:
Download speed achieved during the test was - 0.37
Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional
Information:
Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

Why can't i view on iCloud what is on my lost iPhones? i can see how much GB's they are taking up but can't click on the data to see what it is..

Why can't I view my icloud backups on a new apple device using the same icloud id? Unluckily I lost 4 iphones in 2 yrs. all had same icloud acct on them, so when i log on to locate my current iphone on my macbook or on new iphone, it shows a list of all the lost iphones and their data take up.
When i click on settings on my ios> go to icloud > storage & backup> manage storage:
LOST IPHONE 1- 4.5 GB DOCUMENTS & DATA : it shows PREVIEW 1.2 MB PAGES1.6 MB TEXT EDIT91.6 KB PHOTOS 3.2 GB
LOST IPHONE 2- 3.2 GB DOCUMENTS & DATA: it shows same thing just different gb's mb's kb's
LOST IPHONE 3- etc.......
but you can't click on those documents & data to show what exactly they are so you can move them or save and delete. If I go into icloud there's nothing there from that long ago. is that data deleted? if i were to get that certain iphone back and turn it on would the pics, docs still be in icloud? it says all that room in my icloud is still taken up so where can i view it?? anyone know??
THANK YOU!

If you haven't already, you could force-quit Quicktime by using the menu option from the desktop (finder) and choose Quicktime.
Not sure what you have frozen on the screen, be it a failed movie, or some unusual screen shot. If you can find by date (created) you may be able to look for .mov or quicktime suffix name or other video file content to delete it.
And you may have to restart your computer and perhaps run repair disk permissions from Disk Utility's first aid on the hard disk drive in your computer.
Not sure if all that would help now, but it is something a few days late...!
Good luck & happy computing!

Line fault - Estimated repair date last Tues. What...

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